Where to log in and what you need before you start
You log into your Uber Eats driver account through the Uber Driver app, not through a web browser. Download the app to your phone from the Apple App Store or Google Play Store, then open it and tap "Log in." You will need either the phone number or email address you used when you signed up, plus your password.
If you do not remember your password, tap "Forgot password?" on the login screen. Uber will send a reset link to your email or a code to your phone, depending on which account recovery method you set up. The reset link or code expires after a set time, so complete the process right away.
Make sure your phone has a working internet connection before you try to log in. If the app will not load or keeps showing an error, try closing it completely and opening it again. If that does not work, restart your phone.
Key Takeaways
- Log in through the Uber Driver app on your phone, not through a website.
- You need the phone number or email address and password you used when you registered as a driver.
- If you forget your password, use the "Forgot password?" link to reset it by email or phone code.
- Make sure your phone has internet and the app is fully closed before you try logging in again.
- Your account must be approved by Uber before you can log in for the first time.
What happens if your account is not approved yet
When you first sign up to drive for Uber Eats, Uber reviews your information — your identity, driving record, and background check — before you can log in. This review usually takes a few days to a week, but can take longer depending on how quickly the background check company processes your documents.
During this time, you will not be able to log into the driver app. If you try, you will see a message saying your account is under review or not yet approved. You can check the status by going to the Uber Driver website (not the app) and signing in with your email and password. The website will show you which documents Uber is still waiting for or whether the review is in progress.
If Uber asks you to upload more documents — a clearer photo of your license, proof of insurance, or a vehicle registration — do that as soon as you can. Delays in sending documents delay your approval date.
Staying logged in and logging out
Once you log in, the app keeps you logged in even if you close it or turn off your phone. You do not have to log in every time you open the app. This means your login information stays on your phone until you manually log out.
To log out, open the Uber Driver app, tap the menu icon (three horizontal lines) in the bottom right corner, scroll down, and tap "Log out." You will be asked to confirm. After you log out, you will need your password to log back in.
Log out if you are selling your phone, giving it to someone else, or if you think someone else has access to it. Do not share your login information with other people, even if they want to drive for you or help you manage your account.
Two-factor authentication and account security
Uber can require two-factor authentication on your driver account, which means you need both your password and a code sent to your phone to log in. If Uber has turned this on for your account, you will see a prompt asking for a verification code after you enter your password. The code comes as a text message or through the Uber app itself.
Two-factor authentication makes your account harder to break into, but it also means you cannot log in if you lose access to your phone number. If that happens, contact Uber Driver Support through the app or website to regain access to your account.
Change your password regularly, especially if you think someone else knows it or if you used the same password for other accounts. You can change your password on the Uber Driver website under account settings.
Common login errors and how to fix them
If you see "Invalid email or password," double-check that you are typing your login information correctly. Passwords are case-sensitive, which means capital letters matter. If you are sure you typed it right, use the "Forgot password?" option to reset it.
If the app says "Unable to connect" or "Network error," your phone does not have internet or the connection is too slow. Move to a place with stronger Wi-Fi or cellular signal and try again. If you are on Wi-Fi, try turning Wi-Fi off and using cellular data instead, or vice versa.
If you see "Account suspended" or "Account deactivated," Uber has closed your account, usually because of a violation of the driver agreement or a background check issue. You will not be able to log in. Contact Uber Driver Support to find out why and whether you can appeal the decision.
If the app crashes when you try to log in, update the Uber Driver app to the newest version. Open the Apple App Store or Google Play Store, search for "Uber Driver," and tap "Update" if one is available. Then try logging in again.
Logging in on a new phone or after reinstalling the app
If you get a new phone or delete and reinstall the Uber Driver app, you will need to log in again. Download the app fresh from the app store, open it, and enter your email or phone number and password on the login screen.
Uber may ask you to verify your identity again by sending a code to your phone or email. This is normal security. Enter the code when prompted. If you do not receive the code, check your spam folder or wait a few minutes and request a new one.
After you log in on the new phone, your account information, ratings, and earnings history will be there. You do not lose anything by logging in on a different device.
Frequently Asked Questions
Can I log into the Uber Driver app on a computer or tablet?
No. The Uber Driver app only works on phones running iOS or Android. You can view your account information and earnings on the Uber Driver website using a computer, but you cannot accept delivery orders or go online to drive from a computer. You must use the phone app to work.
What if I forgot the phone number or email I used to sign up?
Contact Uber Driver Support through the app or website. Tell them the phone number or email you think you used, and they can help you recover your account. Have your driver's license or another form of ID ready to verify who you are.
Can someone else log into my account and drive for me?
No. Uber's terms of service say only you can drive under your account. If someone else logs in and drives, Uber can deactivate your account. You are responsible for all activity on your account, including any violations or accidents.
Why does the app keep logging me out?
This usually happens if Uber detected suspicious activity on your account or if you have not used the app in a long time. It can also happen if you are using an old version of the app. Update to the newest version and log in again. If it keeps happening, contact Uber Driver Support.
Do I need to log out at the end of every shift?
No. You can stay logged in and just tap "Go Online" when you want to accept orders and "Go Offline" when you want to stop. Logging out is optional and only needed if you want to fully exit your account or if you are sharing your phone with someone else.