Uber Eats does not have a single customer service phone number you can call

Uber Eats handles most customer issues through the app itself, not through a phone line. If you are a driver, the fastest way to reach support is through the Help section in your driver app, which connects you to a support agent who can see your account and recent orders. You can also message support through the app, and they will respond within hours in most cases.

If you need to speak to someone immediately about an urgent safety issue or a serious problem with payment, you can contact Uber's general support line at 1-833-USE-UBER (1-833-873-8237), though wait times are often long and the line is designed for riders, not drivers. Driver-specific issues almost always resolve faster through the in-app Help tool.

Key Takeaways

  • The Help section inside your Uber Eats driver app is the primary way to contact support and usually gets you an answer within hours.
  • Uber's general phone line is 1-833-USE-UBER (1-833-873-8237), but it is designed for riders and has long wait times for driver issues.
  • You can also reach driver support through the Uber Driver app by going to Account > Help > Contact Us.
  • For payment disputes or missing earnings, document the issue with screenshots and submit it through the app, which creates a ticket that support can investigate.

How to use the in-app Help feature

Open your Uber Eats driver app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Account, then Help. You will see a list of common issues — tap the one closest to your problem, or scroll to the bottom and select "Something else" if your issue is not listed.

After you describe the problem, the app will offer suggested solutions. If those do not work, tap "Contact Us" at the bottom of the screen. You can then choose to message support (which is usually faster) or request a call. When you message, include specific details: the order number, the time the problem occurred, and what happened. Support typically responds within 2 to 4 hours during business hours.

What issues the app support can actually resolve

In-app support handles most driver problems: missing or incorrect payments, order cancellations, account access issues, disputes with customers, and questions about how the app works. They can also escalate safety concerns, such as a customer who was abusive or a delivery location that felt unsafe.

Support cannot change your account status if you have been deactivated, but they can explain why it happened and tell you what steps to take next. They also cannot override a customer's refund request, but they can review the details and investigate if you believe the refund was unfair.

When to use the phone line instead

Call 1-833-USE-UBER if you have a genuine emergency — for example, you were in an accident while delivering, you are being threatened by a customer, or you cannot access your account and need immediate help. The line is available 24 hours a day, but expect to wait 30 minutes or longer, especially during peak hours (lunch and dinner times).

Have your account email, phone number, and a description of the problem ready before you call. The agent may still direct you back to the app for non-emergency issues, so use this line only when you truly need to speak to someone right away.

Resolving payment and earnings issues

If money is missing from your account or a payment did not arrive on the expected day, go to the Help section and select "Earnings and payments." Describe exactly what is missing — include the order number, the amount, and the date you completed the delivery. Take a screenshot of your earnings history showing the missing payment and attach it to your message.

Support will investigate and usually respond within 3 to 5 business days. If the payment was genuinely missing, they can reissue it. If there is a dispute about whether you completed the delivery, they will review the order details and the customer's report. Keep copies of all messages and screenshots in case you need to follow up.

What to do if support is not responding

If you have sent a message through the app and received no response after 5 business days, send a follow-up message referencing your original ticket number (the app assigns one automatically). Include a brief summary of the issue and note that this is a follow-up.

You can also try calling the general line again, though this usually results in the same wait time. Some drivers have reported faster responses by messaging support during off-peak hours (early morning or late evening). If the issue involves money owed to you, document everything and consider filing a wage claim with your state's labor department if Uber does not resolve it within a reasonable time.

Frequently Asked Questions

Is there a driver-only phone number for Uber Eats support?

No. Uber Eats does not publish a separate phone line for drivers. The general number 1-833-USE-UBER handles both riders and drivers, but the app is the faster route for driver issues. Some cities have local Uber driver support centers, but these are not widely available and are usually for in-person visits only.

How long does it take to get a response from in-app support?

Most messages receive a response within 2 to 4 hours during business hours (roughly 6 a.m. to midnight). Overnight messages may take longer. Payment disputes and account issues sometimes take 3 to 5 business days because support needs time to investigate.

Can I request a callback instead of messaging?

Yes. In the Help section, after you describe your issue, you can select "Call me" instead of "Send message." Uber will call you back, though wait times for callbacks are often longer than for in-app messaging. You can also call the general line directly, but expect a long hold time.

What should I do if I was deactivated from Uber Eats?

Contact support through the app immediately, even if you cannot access the driver app. Use the Uber website to log in and find the Help section, or call 1-833-USE-UBER. Ask support to explain the reason for deactivation and what you need to do to appeal. Some deactivations are permanent, but others can be reversed if you address the underlying issue.

Can I email Uber Eats driver support instead of using the app?

Uber does not publish a driver support email address. The app and phone line are the official channels. If you need a written record of your communication, take screenshots of your in-app messages, which serve as proof of your report.