Uber Eats customer support is available by phone, in-app chat, and email, but the fastest route depends on what went wrong

Uber Eats does not publish a single customer support phone number that works for all issues. Instead, the company routes calls through the Uber app itself. To reach a support agent by phone, open the Uber Eats app, go to your Account, select Help, choose your issue from the list, and tap "Call Support" at the bottom of the screen. The app will connect you to an agent who handles your specific problem — lost order, payment issue, driver concern, or restaurant complaint.

If you cannot use the app, you can contact support through the in-app chat feature or email. Chat is usually faster for simple questions; email works when you need to attach receipts, screenshots, or documentation. Response times vary: chat and phone typically connect within minutes during business hours, while email responses can take 24 to 48 hours.

Key Takeaways

  • Call support directly from the Uber Eats app by going to Account > Help, selecting your issue, and tapping "Call Support" — this is the official phone route.
  • In-app chat is usually the fastest way to reach someone for simple problems like a missing item or wrong order.
  • Email support works best when you have documents to attach, such as photos of a damaged meal or proof of payment.
  • Support hours and response times vary by location and issue type, so check the app for your local availability before contacting them.

Using the app to call support

The Uber Eats app is the official channel for phone support. Open the app, tap your Account icon (usually in the bottom right), then select Help. You will see a list of common issues: order not arrived, item missing, order incorrect, payment problem, account or login issue, or other. Tap the category that matches your problem.

After you select your issue, the app shows you a description of what Uber Eats can do about it and often offers self-service options first — for example, if your order is late, the app may let you cancel and refund directly without calling. If you still need to speak to someone, scroll down and tap "Call Support." The app will dial a support agent who specializes in your issue type. Keep your order number and receipt handy before you call.

Chat and email when calling is not an option

If you cannot use the phone feature in the app — for example, if you are deaf or hard of hearing, or if your phone service is down — use in-app chat. From the same Help menu, select your issue and look for a chat option. A support agent will respond within minutes during peak hours, though wait times can stretch longer during late night or early morning.

Email is slower but works well for complex issues that need documentation. From the Help menu, select "Contact Us" and choose email. Attach photos of damaged food, screenshots of payment errors, or copies of your receipt. Include your order number and a clear description of what happened. Expect a response within 24 to 48 hours, though it can take longer during high-volume periods.

What to have ready before you contact support

Before you call, chat, or email, gather these details: your order number (visible in the app under "Your Orders"), the restaurant name, the date and time you placed the order, and a description of the problem. If the issue involves payment, have your receipt or bank statement showing the charge. If food arrived damaged or wrong, take a photo of the meal in its current state.

If your problem involves the driver — for example, a safety concern or a delivery that took far longer than estimated — note the driver's name and the exact time the issue occurred. Support can pull the GPS record of the delivery and the driver's history. The more specific you are, the faster support can resolve your case.

Refunds and resolution timelines

Uber Eats handles refunds through the app. When you report a missing item or incorrect order, support will usually offer a refund or credit to your Uber Eats account within the same call or chat session. The credit appears in your account immediately and can be used on your next order. If you paid with a credit card or debit card, you can request a refund to your original payment method instead, though this takes 3 to 5 business days to appear.

For larger disputes — such as a charge you did not authorize or a pattern of problems with a specific restaurant — support may escalate your case to a specialist team. These cases can take 5 to 10 business days to resolve. You will receive updates through the app or email as the case progresses.

Problems that require a different contact method

Most customer issues go through the standard support channels above. However, if you have a legal concern, need to report fraud, or want to dispute a charge through your bank, you may need to contact Uber Eats through a different route. Check the Uber Eats website for a legal or compliance contact form. For fraud reports, you can also file a complaint with your credit card company or bank, and they will investigate on your behalf.

If you are in a country outside the United States, support availability and contact methods may differ. Check the Uber Eats app in your region for local phone numbers or support hours, as some countries have dedicated support lines or different chat availability.

Frequently Asked Questions

Is there a general Uber Eats phone number I can call without the app?

Uber Eats does not publish a general customer service phone number. You must use the app to initiate a phone call through the Help menu. If you do not have the app installed, download it, create an account, and then follow the steps above. If you cannot use the app for technical reasons, chat or email are your alternatives.

How long does it take to get a refund?

Refunds to your Uber Eats account credit appear immediately after support approves them. Refunds to your original credit card or debit card take 3 to 5 business days. Your bank may take an additional 1 to 2 days to process the credit, depending on their system.

What if support denies my refund request?

If support denies a refund, ask them to explain the reason in writing through the app or email. You can then dispute the charge with your credit card company or bank if you believe the denial was incorrect. Your bank can investigate independently and may reverse the charge.

Can I contact support about a restaurant or driver before placing an order?

The Help menu in the app is designed for issues with completed orders. To report a problem with a restaurant or driver before ordering, or to give feedback about a past experience, look for a "Send Feedback" option in the restaurant or driver profile. This goes to Uber Eats but may not connect you to a live agent.

What if I cannot reach support during off-hours?

Support availability varies by location and time of day. If you cannot reach someone by phone or chat, use email to describe your issue. Include your order number and the best time to reach you. Support will respond when they return to business hours, usually within 24 hours.