How to reach Uber Eats customer support
Uber Eats support is available through the app or website, not by phone. Open the Uber Eats app, tap the account icon in the bottom right, select "Help," then choose your issue from the menu. The app will show you options to message support, view FAQs, or start a refund request. Response times vary: simple refunds often process within 24 hours, while complex issues may take several business days.
If you do not have the app, go to ubereats.com, sign in, and click the account menu. Select "Help" and follow the same process. You can also access help through the Uber Driver app if you are a restaurant partner or delivery person, though the support path differs slightly.
Uber Eats does not staff a phone line for customer issues. If you see a phone number online claiming to be Uber Eats support, it is not official. Always use the in-app or website help menu to avoid scams.
Key Takeaways
- Contact Uber Eats support only through the app or ubereats.com—there is no official phone number.
- Tap your account icon, select "Help," and describe your issue to reach a support agent or start a refund.
- Refunds for missing or wrong items usually process within 24 hours if you report them through the app.
- Keep your order number and photos of the problem ready when you contact support, as they will ask for proof.
- If support denies your refund, you can dispute the charge with your bank or credit card company.
What to do if your order is late or does not arrive
If your food is significantly delayed, open the app and go to your active order. You will see a "Contact Driver" button and a "Help" option. Tap "Help" and select "Order taking too long" or "Order not received." Describe what happened and include the time you placed the order and the current time. Support will either contact the driver, cancel the order and refund you, or issue a credit to your account.
If the order never arrived and the driver marked it as delivered, take a photo of your empty doorstep or the location where it should have been left. Upload this photo when you report the issue. Support uses photos to determine whether to refund you or investigate the driver. Without proof, refunds are less likely.
Refunds for non-arrival typically post to your original payment method within 3 to 5 business days. If you paid with a debit card, the refund may take longer than a credit card refund.
Reporting missing or incorrect items
Open your completed order in the app and tap "Report an issue." Select "Missing items" or "Wrong item" and list what was missing or incorrect. You can add photos of the order as it arrived. Support will ask you to describe what you ordered versus what you received.
Keep the food in its packaging if possible, or photograph it before you throw it away. If an item was completely missing, a photo of the receipt showing what you paid for is helpful. Support uses this information to decide whether to refund you, send a replacement, or issue a credit.
Refunds for missing or wrong items are usually smaller than a full order refund—support typically refunds only the cost of the missing item, not the entire order. If you are unhappy with the refund amount, you can request to speak with a supervisor through the app.
Disputing a charge if support will not refund you
If Uber Eats support denies your refund request, you have the right to dispute the charge with your bank or credit card company. Contact your bank's customer service line and explain that you received the wrong order, missing items, or no order at all. Provide your order number, the date, and the amount charged. Your bank will open a dispute on your behalf.
Banks typically investigate disputes within 10 business days. You may be asked to provide screenshots of your order, the Uber Eats support conversation, or photos of what arrived. Keep all communication with Uber Eats support—banks use this to decide the dispute in your favor.
A successful dispute will reverse the charge and return the money to your account. Uber Eats may deactivate your account if you file multiple disputes, so use this option only when support has clearly refused a legitimate refund.
Contacting support about account or payment issues
If you cannot log in, your payment method is being declined, or your account has been deactivated, go to ubereats.com and tap "Help" before you sign in. Select "Account and login" or "Payment method" depending on your issue. Describe the problem and include any error messages you see.
For payment problems, support will ask you to verify your payment method, check that it has not expired, and confirm your billing address matches your bank's records. If your card is being declined, try a different payment method or contact your bank to ask whether they are blocking Uber Eats transactions.
Account deactivations usually happen because of fraud concerns or repeated chargebacks. If your account was deactivated, support will explain why and tell you whether it can be reactivated. This process can take several days.
What information to have ready before you contact support
Gather these details before you open a help request: your order number (shown in the app under "Your Orders"), the restaurant name, the date and time you placed the order, and the amount you paid. If the issue involves a missing or wrong item, have the item name and price ready.
Take screenshots of the order confirmation, the tracking screen showing where the driver was, and any messages you sent to the driver. If food arrived damaged or cold, photograph it in its packaging. If an item was missing, photograph the receipt showing what you ordered.
Support moves faster when you provide this information upfront. Without it, they will ask you for each detail separately, which delays your refund.
Frequently Asked Questions
How long does it take to get a refund from Uber Eats?
Simple refunds for missing or wrong items usually post within 24 hours. Refunds for non-arrival or order cancellations may take 3 to 5 business days to appear in your account. The exact timeline depends on your bank and payment method—debit card refunds often take longer than credit card refunds.
Can I call Uber Eats support instead of using the app?
No. Uber Eats does not have a customer service phone line. All support requests must go through the app or website. If you see a phone number claiming to be Uber Eats support, it is a scam.
What if the restaurant is at fault, not the driver?
It does not matter who made the mistake. Report the issue through the app and describe what went wrong. Uber Eats will refund you regardless of whether the restaurant or driver caused the problem. You do not need to contact the restaurant directly.
Can I get a refund if I just changed my mind about the order?
If the order has not been picked up by the driver, you can cancel it in the app and receive a full refund. Once the driver picks up the food, cancellations are usually not refunded. If you want to cancel after pickup, contact support and explain why, but refunds are not may provide.
What happens if I dispute a charge and Uber Eats disagrees?
Your bank will investigate both sides and make a final decision. If the bank rules in your favor, the charge is reversed. If the bank sides with Uber Eats, the charge stays on your account. You cannot dispute the same charge twice.