How to reach Uber Eats customer service
Uber Eats customer service is available through the app or website, not by phone. Open the Uber Eats app, tap the account icon in the bottom right, select "Help," then choose your issue from the menu. The app will show you options to message support, view FAQs, or request a refund depending on what went wrong. Response times vary — urgent issues like missing food or safety concerns usually get a reply within a few hours, while account or payment questions may take 24 to 48 hours.
If you cannot access the app, go to help.ubereats.com on a web browser and sign in with your account. The website has the same help menu as the app. You can also start a chat or submit a written request from there. Uber Eats does not monitor social media accounts for customer service, so messaging them on Twitter or Facebook will not route your issue to support.
For urgent safety issues — such as a driver behaving threateningly or a food safety concern — contact local police or public health authorities directly rather than waiting for app support. After reporting to authorities, document what happened and contact Uber Eats support with the report details.
Key Takeaways
- Uber Eats support is available only through the app or help.ubereats.com; there is no phone number to call.
- Most refund requests for missing or wrong food are resolved within a few hours if you report them immediately after delivery.
- You can request a refund, report a safety issue, or ask about your account by selecting "Help" in the app and describing what happened.
- If your issue involves a crime or food poisoning, contact local police or health authorities first, then report to Uber Eats with documentation.
- Response time depends on the issue type — urgent problems get faster replies than billing or account questions.
What to do if your food is missing or wrong
Report the problem through the app as soon as you notice it. Open your active or recent order, tap "Report an issue," and select whether the food was missing, incorrect, or damaged. Take a photo of what you received if possible — support may ask for it. Describe exactly what was missing or wrong in the text box. Do not wait hours to report; the sooner you file, the faster support can investigate and issue a refund.
Uber Eats will usually refund the missing or wrong items without requiring you to return the food. If the entire order was wrong or never arrived, you may get a full refund. The refund goes back to your original payment method within 3 to 5 business days, though it sometimes appears faster. If you paid with a credit or debit card, your bank may show it as a pending credit before it fully posts.
If support denies your refund request, you can appeal by messaging them again with more detail or photos. Keep records of your order confirmation, delivery time, and any messages with the driver. If the restaurant was at fault rather than the driver, Uber Eats may contact the restaurant to resolve it.
Disputing a charge or payment issue
If you were charged twice, charged the wrong amount, or see an unauthorized charge, go to "Help" in the app and select "Payments and refunds." Describe the charge and when it appeared. Uber Eats will investigate and either reverse the charge or explain why it was correct. This process usually takes 3 to 7 business days.
If you believe someone else used your account without permission, change your password immediately and enable two-factor authentication in your account settings. Then contact support and report the unauthorized use. Uber Eats may freeze your account while investigating and refund fraudulent charges once confirmed.
If you dispute a charge with your bank or credit card company instead of going through Uber Eats first, Uber Eats may suspend your account pending the outcome. It is faster to report the issue to Uber Eats support directly. If support does not resolve it to your satisfaction, you can then dispute it with your bank.
Problems with your driver or delivery
If your driver was late, went to the wrong address, or behaved inappropriately, report it through the app after the delivery is complete. Open the order, tap "Report an issue," and describe what happened. You can rate the driver one to five stars and add comments. Uber Eats uses this feedback to monitor driver performance and may deactivate drivers with repeated complaints.
If you feel unsafe during a delivery — for example, the driver made unwanted contact or refused to leave your property — do not engage further. Close the door, lock it, and contact local police if needed. Then report the incident to Uber Eats support with as much detail as you can remember, including the date, time, and driver name. Uber Eats takes safety reports seriously and will investigate.
If your delivery never arrived and the driver marked it as delivered, report it as missing food. Provide the order number, delivery time, and address. Support will contact the driver and may review GPS data to determine what happened. If the driver stole the order or falsely marked it delivered, Uber Eats will refund you and may deactivate the driver.
Account access and login problems
If you cannot log in, tap "Trouble signing in?" on the login screen and enter your email address. Uber Eats will send a password reset link. Check your email (including spam folders) and click the link within 30 minutes. If you do not receive an email, try again or contact support through help.ubereats.com without logging in.
If your account was suspended or deactivated, you will see a message when you try to log in. Go to "Help" on the login page and select "Account access." Describe what happened and ask why your account was suspended. Uber Eats will explain the reason — common ones include suspicious activity, payment issues, or violations of their terms. Some suspensions are temporary; others are permanent. Support will tell you whether you can appeal or reactivate your account.
If you forgot the email address associated with your account, you cannot recover it through the app. Contact support at help.ubereats.com and provide your phone number, name, and any order details you remember. Support can look up your account and help you regain access.
Refunds and credits
Uber Eats issues refunds for missing food, wrong orders, and cancelled orders. The refund is credited to your original payment method. If you paid with a debit card, the refund may take 3 to 5 business days to appear in your account because banks process refunds slowly. Credit card refunds sometimes appear faster. If you paid with a gift card or Uber Cash, the credit is returned to that balance immediately.
If Uber Eats gives you a credit (sometimes called a "credit" or "promotion code") instead of a refund, you can use it only on future Uber Eats orders. Credits do not convert to cash and expire after a set period, usually 30 to 90 days. Check the terms when you receive the credit. If you prefer a refund to your payment method instead of a credit, ask support to refund you rather than issue a credit.
Refunds for Uber Pass subscriptions work differently. If you cancel Uber Pass, you will not receive a refund for the current billing period, but your membership ends immediately and you will not be charged again. If you were charged twice or charged after cancelling, contact support with your billing dates and they will investigate.
Restaurant or order issues
If a restaurant is closed when your order arrives, or if the restaurant refused to prepare your order, the driver should cancel it. If the driver did not cancel and you were charged, report it as a missing order through the app. Uber Eats will refund you because the restaurant was unable to fulfill the order.
If you ordered from a restaurant and the food quality was poor — for example, it was cold, stale, or tasted bad — report it as a wrong or damaged order. Uber Eats may refund you, though the decision depends on whether the problem was the restaurant's fault or the driver's (for example, if the driver left food sitting in a hot car). Provide as much detail as possible about what was wrong.
If you want to complain about a restaurant's service or menu, you can leave a review and rating on the restaurant's page in the app. This feedback is visible to other users and to the restaurant. For serious complaints about food safety or health code violations, contact your local health department directly rather than relying on Uber Eats to investigate.
Frequently Asked Questions
How long does it take to get a refund after I report a problem?
Most refunds for missing or wrong food are issued within a few hours to 24 hours. The refund then takes 3 to 5 business days to appear in your bank account if you paid with a debit or credit card. If you paid with a gift card or Uber Cash, the credit appears immediately in your Uber Eats balance.
Can I call Uber Eats customer service by phone?
No. Uber Eats does not have a phone support line. You must contact them through the app or at help.ubereats.com. You can message support through chat or submit a written request, but there is no phone number to call.
What if the driver never showed up with my order?
Report it as a missing order immediately. Provide your order number and delivery address. Support will contact the driver and review GPS data to see where the order went. If the driver lost it or stole it, you will receive a refund. If the driver was in an accident or had a genuine emergency, support may offer a credit instead.
Can I get a refund if I changed my mind about my order?
It depends on whether the order has already been picked up by the driver. If the restaurant is still preparing it, you can cancel through the app and receive a refund. Once the driver picks it up, you cannot cancel, but you can report it as unwanted and request a refund. Uber Eats may deny this request because the food was prepared as ordered.
What happens if I dispute a charge with my bank instead of contacting Uber Eats first?
Uber Eats may suspend your account while your bank investigates the dispute. It is faster to report the issue to Uber Eats support directly so they can resolve it without involving your bank. You can always dispute it with your bank later if Uber Eats does not resolve it.