Uber Eats does not publish a single customer service phone number that works for all issues

Uber Eats handles most support requests through the app or website, not by phone. If you need to speak to someone, the path depends on what your problem is — a missing order routes differently than a payment dispute or a driver safety concern. The company does not advertise a general customer service line because most issues resolve faster through the app's built-in support tools.

You can reach a human representative, but you have to start in the app first. Open Uber Eats, go to your account menu, select "Help," choose your issue type, and scroll to the bottom of the suggested solutions. If none of them work, you will see an option to contact support. From there, Uber Eats offers chat, email, or a callback — not a direct phone number you can dial.

Key Takeaways

  • Uber Eats does not list a phone number because support is designed to start through the app or website, not by calling.
  • You can request a callback through the app's Help section, and a representative will call you within a few hours or the next business day.
  • For urgent issues like safety concerns or fraud, you can report the problem in the app and request immediate contact.
  • If you cannot access the app, you can visit help.uber.com and log in to your account to reach support through the website.

How to request a callback through the Uber Eats app

Open the Uber Eats app and tap the account icon (usually in the bottom right). Select "Help" and then choose the category that matches your issue — for example, "Orders," "Payments," "Delivery," or "Account." Uber Eats will show you a list of common solutions first. Read through them; many issues are resolved by the app's own troubleshooting steps.

If none of the suggested solutions work, scroll to the bottom of the help page. You will see a button or link that says "Contact Us" or "Get Help." Tap it. Uber Eats will ask you to describe your issue in more detail. After you submit, you will be offered options: chat with a support agent, receive an email response, or request a callback. Choose callback if you want to speak by phone. The wait time varies — usually a few hours during business hours, sometimes longer on weekends or holidays.

What to do if you cannot access the app

If your phone is broken, you do not have the app installed, or you are locked out of your account, go to help.uber.com on any web browser. Log in with your Uber Eats account email and password. You will see the same Help menu as the app. Navigate to your issue category and scroll to "Contact Us." Request a callback the same way you would in the app.

If you cannot log in because you forgot your password, use the "Forgot Password" link on the login page. Uber will send you a reset link to your email. Once you reset your password, log back in and proceed to the Help section. This usually takes a few minutes.

Issues that may get you a faster response

Some problems are treated as higher priority. If your order never arrived and the restaurant or driver cannot be reached, report it as a missing order in the app — Uber Eats often refunds these quickly without waiting for a callback. If you were charged twice or see an unauthorized charge, report it as a payment issue; fraud cases sometimes get a same-day response.

Safety concerns — such as a driver behaving unsafely or a delivery to the wrong address that raises security questions — should be reported immediately in the app. Mark the issue as urgent. Uber Eats takes these seriously and may contact you by phone within hours rather than days.

What information to have ready before you contact support

Before you request a callback, gather the details about your order or account issue. Have your order number ready (you can find it in your order history in the app). If the issue involves a payment, note the date, time, and amount. If it involves a delivery, note the restaurant name and the delivery address. If it involves your account, know whether the problem is with your login, your payment method, or your personal information.

When the support representative calls, they will ask for this information anyway. Having it written down means the call will be shorter and the agent can start working on your issue faster.

Why Uber Eats does not publish a phone number

Uber Eats routes support through the app because it lets the company track your order, your account, and your payment history in real time. When you call a traditional customer service line, the agent has to ask you for all this information manually, which takes longer. By starting in the app, the agent already has your case details when they call you back.

This system also reduces wait times for urgent issues. If you report a missing order or a safety concern in the app, it goes into a queue that Uber Eats monitors constantly. A phone line would create a single queue that moves at one speed, regardless of how serious each call is.

Frequently Asked Questions

Can I call Uber Eats directly without using the app?

No. Uber Eats does not publish a phone number you can call directly. You must start your request through the app or the website. Once you submit your issue, you can request a callback and a representative will call you.

How long does it take to get a callback?

Callback times vary. During business hours on weekdays, you might wait a few hours. On weekends, holidays, or during peak times, it can take 24 hours or longer. Urgent issues like safety concerns or fraud may be prioritized and receive a faster response.

What if I need help right now and cannot wait for a callback?

Use the chat option instead of requesting a callback. When you go to "Contact Us" in the app, you can choose to chat with an agent immediately. Chat response times are usually faster than callback times, though you may still wait 10 to 30 minutes depending on how many requests are in the queue.

Can I reach Uber Eats through social media?

Uber Eats has social media accounts, but they are not monitored as closely as the in-app support system. For a faster response, use the app or website. Social media is better for general feedback or complaints, not for urgent issues.

What if the callback never comes?

If you requested a callback and did not receive one within 24 hours, log back into the app and submit your issue again. Choose a different contact method — try chat or email instead. Keep a record of when you submitted your request so you can reference it if you contact support a second time.