The fastest way to reach Uber Eats support depends on your problem

Uber Eats support is built into the app and website — you do not call a phone number or email a general inbox. Instead, you navigate to the specific order or account issue and contact support from there. The app routes your message to the right team based on what you select, which is faster than explaining the same problem twice.

Most issues — a missing item, wrong order, late delivery, refund request — are handled through the order itself. Account problems like login issues, payment methods, or subscription questions go through account settings. The response time is usually a few hours to a day, though urgent issues like a fraudulent charge may be flagged for faster review.

Key Takeaways

  • Contact Uber Eats through the app or website by opening the specific order or account section where the problem occurred, not by searching for a general support number.
  • Most order issues — missing items, wrong food, late delivery, refunds — are reported directly from the order details page.
  • Account problems like password resets, payment method changes, or subscription issues are handled through the account or settings menu.
  • Uber Eats does not have a traditional phone line; support is text-based through the app and responds within hours to a day for most issues.

How to contact support for an order problem

Open the Uber Eats app or go to ubereats.com and sign into your account. Find the order you need to report — it will be in your order history under "Active Orders" if it is current, or under "Past Orders" if it is older. Tap or click on that order to open its details page.

On the order details page, scroll down until you see a "Help" button or link. Tap it. You will see a list of common issues: "Item missing or incorrect," "Order arrived late," "Food quality issue," "Refund request," or similar options depending on what happened. Select the one that matches your problem. Uber Eats will then ask you for details — what was wrong, whether you want a refund or replacement, and sometimes a photo of the order.

After you submit, you will see a confirmation that your report was received. The support team will review it and send you a message through the app, usually within a few hours. If they need more information, they will ask. Refunds for missing or wrong items are often issued automatically without waiting for a response.

How to contact support for account and payment issues

Account problems — you cannot log in, your password is not working, you were charged twice, or your payment method was declined — are handled through your account settings, not through an order.

In the app, tap your profile icon (usually in the bottom right or top left). Select "Account" or "Settings." Look for "Help" or "Contact Us" within that menu. On the website, go to your account page and look for a "Help" link or section. You will be asked to describe the problem — for example, "I cannot reset my password" or "I was charged for an order I cancelled."

For payment disputes or fraudulent charges, Uber Eats may ask you to provide details about the transaction — the date, amount, and what happened. If you believe someone else used your account, tell them that directly. These issues sometimes take longer to resolve because they may involve your payment provider or bank.

Contacting support for Uber Eats Pass or subscription issues

Uber Eats Pass is a subscription that waives delivery fees on orders over a certain amount. If you have a question about your subscription — whether it is active, when it renews, or whether you want to cancel it — go to your account settings and look for "Uber Eats Pass" or "Subscriptions."

From there, you can see your subscription status and billing date. If you need to contact support about it, there is usually a "Help" option on that same page. Common issues include being charged when you thought you cancelled, or the subscription not applying to an order. Describe what happened, and support will review your account history to see whether a refund or credit is owed.

What to do if you do not get a response

If you submitted a report through the app and have not heard back after 24 hours, open the app and check your messages — Uber Eats support sends responses as in-app notifications, not emails or texts. Tap your profile icon and look for a "Messages" or "Support" section to see if there is a reply waiting.

If there is no response and the issue is urgent — for example, you were charged for an order you never received — you can also contact your payment provider or bank directly. They can dispute the charge on their end while you wait for Uber Eats to respond. Keep screenshots of the order and any messages from support to show your bank.

When to contact your restaurant or delivery driver instead

If your order is still being prepared or is currently out for delivery, you can contact the restaurant or driver directly through the app before reporting an issue to support. On the active order page, there is usually a phone icon or message button next to the restaurant name and driver name. Tapping it lets you call or text them directly.

This is useful if you need to add a special request, ask about a delay, or clarify something about your order before it arrives. Once the order is delivered, you can no longer contact the driver, and any issues go through the support system instead.

Frequently Asked Questions

Can I call Uber Eats support by phone?

Uber Eats does not have a phone support line. All support is handled through the app or website using text-based messages. You can call the restaurant or driver directly if your order is active, but for issues with the order itself or your account, you must use the in-app support system.

How long does it take to get a refund after I report an issue?

Refunds for missing or wrong items are often issued within a few hours, sometimes automatically. Refunds for other issues like late delivery or quality problems may take a few days to process. The money goes back to the payment method you used, so check your bank or card account rather than your Uber Eats balance.

What if I need to cancel my order right now?

If your order has not been picked up by the driver yet, you can cancel it directly from the order details page — there is usually a "Cancel Order" button. If the driver is already on the way, cancellation may not be possible, and you will need to contact support to request a refund.

Can I get a refund if I ordered by mistake?

Refunds for orders placed by mistake depend on how quickly you report it. If the restaurant has not started preparing your food, cancellation is usually automatic. If they have already started or the order is out for delivery, you will need to contact support and explain what happened. They may issue a refund or credit depending on the situation.

What should I do if my account was hacked?

If you believe someone else accessed your account and made unauthorized orders, change your password immediately through the account settings. Then contact support through the app and tell them your account was compromised. Provide details about the fraudulent orders — dates, amounts, and what you did not order. Support can review your account history and may issue refunds for unauthorized charges.