How to reach Uber Eats customer service
Uber Eats customer service is available through the app or website, not by phone. Open the Uber Eats app, tap the account icon in the bottom right, select "Help", then choose your issue from the list. The app will show you options to chat with support, view FAQs, or submit a report. Response time varies — urgent issues like missing food or safety concerns usually get a reply within hours, while account or payment questions may take a day or two.
If you cannot access the app, go to ubereats.com, sign in, and look for the "Help" link, usually at the bottom of the page. From there you can start a chat or submit a support request. Keep your order number handy — support will ask for it regardless of which channel you use.
Uber Eats does not staff a phone line for customer support in most regions. If you see a phone number online claiming to be Uber Eats support, verify it through the official app or website first — scam numbers circulate frequently.
Key Takeaways
- Contact Uber Eats support through the app or website by tapping Help and starting a chat; phone support is not available in most areas.
- Have your order number ready before you contact support, as they will need it to look up what happened.
- Missing or wrong food, delivery delays, and safety concerns usually get responses within hours; other issues may take longer.
- Refunds for missing items or poor service are issued to your original payment method and typically appear within 3 to 5 business days.
- If support denies a refund you believe you deserve, you can dispute the charge with your credit card or bank as a last step.
What to do if your food is missing or wrong
Report the problem through the app as soon as you discover it. Open your order, scroll to the bottom, and tap "Report an issue." Select "Missing items" or "Wrong items" and describe what was missing or incorrect. Take a photo of the order if you can — support may ask for it. Do this while the order is still fresh, ideally within an hour of delivery.
Uber Eats will usually refund you for missing or wrong items without requiring you to return anything. The refund goes back to your original payment method. If the entire order was wrong or inedible, support may refund the full amount. If only some items were wrong, you will receive a partial refund for those items.
If the restaurant is at fault (they packed the wrong order), Uber Eats may pursue a refund from them. If the driver is at fault (they left items behind), Uber Eats absorbs the cost. Either way, your refund should not be delayed by that dispute.
Refund timelines and payment methods
Refunds issued through the app appear in your Uber Eats account balance immediately and can be used toward your next order right away. If you want the money back to your original payment method instead, you must request that through support — do not assume it will happen automatically.
Refunds sent to a credit card or debit card take 3 to 5 business days to show up, depending on your bank. Refunds to a PayPal account or linked bank account may be faster. If you do not see a refund after 5 business days, contact support again with the date you reported the issue and ask them to confirm the refund was processed.
If support refuses to refund you and you believe the charge was wrong, you can dispute it with your credit card company or bank. Provide them with screenshots of your order, the support conversation, and the date you reported the problem. The bank will investigate and may reverse the charge.
Delivery delays and driver issues
If your order is running late, the app shows a real-time map of the driver's location. Delays happen for many reasons — traffic, restaurant prep time, or the driver handling multiple orders. If the delay is extreme (more than 30 minutes past the estimated time), you can contact support and request a partial refund or credit toward your next order.
If a driver was rude, unsafe, or did not follow your delivery instructions (like leaving food in the wrong place), report it through the app. Go to your order history, find the delivery, and tap "Report an issue." Select "Driver behavior" or "Delivery instructions not followed" and explain what happened. Uber Eats takes safety reports seriously and may deactivate a driver after multiple complaints.
If you feel unsafe during a delivery, cancel the order immediately and contact support. Do not confront the driver. Uber Eats will refund you and flag the account for review.
Account and payment problems
If your payment method was declined, the app will show an error message. Update your payment information by going to your account settings, tapping "Payment methods," and adding or editing a card. If you have multiple payment methods on file, you can choose which one to use before you place an order.
If you were charged twice for one order, contact support immediately with your order number and a screenshot of both charges. Support can investigate whether it was a system error or a duplicate order you did not intend to place. If it was an error, they will refund the duplicate charge.
If your account was suspended or deactivated, the app will tell you why when you try to log in. Common reasons include suspicious activity, payment issues, or violations of Uber Eats' terms of service. Contact support to understand the reason and ask what you need to do to restore access. Some suspensions are temporary; others are permanent.
Promo codes and credits that do not work
Promo codes have restrictions — they may be limited to certain restaurants, cities, or account types, or they may have expired. If a code does not work, the app usually shows why. Check the terms before you try to use it. If the code should have worked and did not, take a screenshot of the error and contact support with the code and the order details.
Uber Eats credits from refunds or promotions appear in your account balance and are automatically applied to your next order. If you do not see a credit you believe you should have, contact support with the date it was issued and ask them to confirm it was added to your account.
If you received a promotional offer by email or notification but cannot find it in the app, the offer may have expired or been limited to a specific time window. Contact support with a screenshot of the offer to ask whether it is still valid.
Frequently Asked Questions
How long does it take to get a response from Uber Eats support?
Urgent issues like missing food or safety concerns usually get a response within a few hours. Other issues like account questions or payment disputes may take 24 hours or longer. You can check the status of your support request in the app under "Help" — it will show whether your case is open, in progress, or resolved.
Can I get a refund if the restaurant was closed when the driver arrived?
Yes. If the driver found the restaurant closed or unable to fulfill your order, Uber Eats will refund you. The driver should have cancelled the order immediately and notified you. If they did not, contact support with the order number and explain what happened. You will receive a full refund.
What if I want to cancel my order after it has been placed?
If the order has not been picked up by the restaurant yet, you can cancel it through the app and receive a full refund. Once the restaurant has started preparing your food, cancellation may not be possible, and you may lose the order cost. Contact support immediately if you need to cancel an order that is already being prepared.
Do I have to tip the driver through the app, or can I tip in cash?
You can tip through the app before or after delivery, or you can tip the driver in cash when they arrive. Tips are not required. If you tip through the app, the amount goes to the driver. If you tip in cash, only the driver receives it — Uber Eats does not take a cut.
What should I do if I think my account was hacked?
Change your password immediately through the Uber Eats website or app. Go to account settings, select "Security," and update your password to something strong and unique. If you see unauthorized orders or charges, contact support right away with details of what happened. Support can investigate and refund fraudulent charges. Consider enabling two-factor authentication for added security.