Uber does not publish a single driver support phone number that works for all issues
Uber handles driver support through multiple channels depending on what you need. There is no universal phone line for driver questions. Instead, Uber routes calls through the app itself, through email, or through a specialized support line for specific situations like accidents or safety concerns. The method you use depends on the type of problem and how urgently you need to reach someone.
Most driver issues are handled through the Uber Driver app's support feature, which connects you to a support agent through text or chat rather than a phone call. If you need to speak to someone by phone, you can request a callback through the app, and Uber will call you within a set timeframe. For emergencies or safety issues, there are dedicated phone lines that connect you faster.
Key Takeaways
- The Uber Driver app's support section is the main way to reach help; you can request a callback and Uber will call you rather than you calling them.
- For accidents, safety concerns, or vehicle damage, Uber has specialized phone support that you can access through the app or through dedicated incident lines.
- Response times vary by issue type: safety emergencies may connect you within minutes, while general account questions may take hours or longer.
- If you cannot reach support through the app, you can contact Uber through email or through your city's local Uber Greenlight Hub if one exists in your area.
- Uber does not maintain a public customer service phone number for drivers; all phone contact is initiated through the app or through incident-specific lines.
How to request a callback through the Uber Driver app
Open the Uber Driver app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support." Browse the category that matches your issue — for example, "Account and Profile," "Payments," "Vehicle," or "Safety." Tap the specific problem you are facing. At the bottom of the help article, you will see an option that says "Still need help?" or "Contact support." Tap that button.
You will then see options to chat with support or to request a callback. Select "Call me" or "Request a callback." Uber will ask you to confirm your phone number and will tell you an estimated wait time. Uber will call you at that number within the timeframe given. You do not need to stay in the app while you wait for the call, but keep your phone available.
The callback system is the standard way Uber handles non-emergency driver support. Wait times range from a few minutes to several hours depending on call volume and the complexity of your issue. If you miss the call, you can request another callback through the app.
Phone support for accidents, safety, and vehicle damage
If you are in an accident, have a safety concern, or need to report vehicle damage, Uber has faster phone support channels. When you report an accident or safety incident through the app, you will be given the option to speak to someone immediately by phone rather than waiting for a callback. These calls are prioritized and typically connect within minutes.
To report an accident or safety issue, open the Uber Driver app, go to Help, and select the category for your situation. Look for options like "I was in an accident," "Safety concern," or "Vehicle damage." Follow the prompts, and you will be offered a direct phone connection. Have your trip details, photos of any damage, and the other driver's information ready before you call.
For emergencies — such as if you are injured, in immediate danger, or witnessing a crime — call 911 first. After you have contacted emergency services, you can report the incident to Uber through the app or through the phone support line for safety issues.
Contacting Uber through email and other channels
If you cannot reach support through the app or prefer to write out your issue, you can contact Uber by email. Go to the Help section in the Uber Driver app, scroll to the bottom, and look for "Email support" or a contact form. Uber will send you a confirmation email with a ticket number. Response times for email are typically longer than phone or chat — usually 24 to 72 hours depending on the issue.
Some cities have Uber Greenlight Hubs, which are physical locations where you can speak to Uber staff in person. These hubs handle account issues, vehicle verification, and general questions. You can find your nearest hub by searching "Uber Greenlight Hub" plus your city name, or by asking in the Uber Driver app's Help section.
Uber also maintains a driver community forum where drivers post questions and share experiences. While this is not official support, other drivers often have answers to common problems. This is useful for troubleshooting issues that do not require immediate help.
What information to have ready before you call
When you contact Uber support, have the following information available: your driver account email address, your phone number on file, the trip ID or date and time of the trip in question, and details about your issue. If your problem involves another user (a passenger or another driver), have their name or account information if you have it. If the issue involves your vehicle, have your vehicle registration and insurance information nearby.
For payment or earnings questions, have your bank account information and recent trip history available. For account or document issues, have copies of any documents Uber has asked you to submit (driver's license, vehicle registration, insurance, background check authorization). The faster you can provide this information, the faster support can resolve your issue.
Wait times and what to expect
Callback wait times depend on the type of issue and current call volume. General account questions may have wait times of 2 to 8 hours. Payment and earnings issues typically take 1 to 4 hours. Safety and accident-related calls are prioritized and usually connect within 15 to 30 minutes. During peak hours (evenings and weekends), all wait times are longer.
When support calls you, the agent will have your account information already and will know what issue you reported. The call usually lasts 5 to 20 minutes depending on the complexity of your problem. If the agent cannot resolve it immediately, they will escalate it and follow up with you by phone or email within 24 to 48 hours.
If you are not satisfied with the resolution, you can request to speak to a supervisor or escalation team. Ask the support agent how to submit a formal complaint or appeal if you believe the decision was incorrect.
Frequently Asked Questions
Is there a phone number I can call directly without using the app?
No. Uber does not publish a general driver support phone number that you can call directly. All phone contact is initiated through the Uber Driver app by requesting a callback, or through incident-specific lines for accidents and safety issues. This system ensures calls are routed to the right department based on your issue type.
How long does it take to get a callback?
Callback times vary from 15 minutes to 8 hours depending on the issue and call volume. Safety and accident calls are fastest (15 to 30 minutes). General account questions are slowest (2 to 8 hours). You will see an estimated wait time when you request the callback, and Uber will call the phone number you provide within that window.
What if I cannot use the app to request support?
If the app is not working or you cannot access it, contact Uber by email through the Help section or visit a local Uber Greenlight Hub if one exists in your city. You can also try accessing the Uber website on a computer and look for a driver support contact form. Email responses typically take 24 to 72 hours.
Can I call Uber support during nights or weekends?
Yes. Uber driver support operates 24 hours a day, 7 days a week. However, wait times are longer during peak hours (evenings and weekends) because more drivers are requesting support at the same time. If your issue is not urgent, requesting a callback during off-peak hours (early morning or midday on weekdays) may result in a faster connection.
What should I do if I was in an accident?
Call 911 first if anyone is injured or in immediate danger. After emergency services have been contacted, open the Uber Driver app, go to Help, and report the accident. You will be offered a direct phone connection to Uber's safety team. Have your trip details, photos of damage, and the other driver's insurance information ready. Uber will guide you through the claims process.