Uber's main support line and how to use it

Uber does not publish a phone number for drivers to call. Instead, support runs through the Uber app itself — you open the app, go to the Account or Help section, and message a support agent directly. Response times vary from minutes to several hours depending on how busy the support team is and what time you contact them.

The app-based system is Uber's standard channel for driver issues: payment problems, account suspension, trip disputes, vehicle verification, or background check questions. You can also reach support through the Uber Driver app on your phone or through the Uber Partner portal on a computer.

If you cannot access the app — for example, if your account is locked — you can try the Uber website's contact form, though response times are typically slower than in-app messaging.

Key Takeaways

  • Uber support for drivers is app-based only; there is no published phone number to call.
  • You reach support by opening the Uber Driver app, tapping Help or Account, and sending a message to the support team.
  • Response times range from minutes to several hours, and are slower during peak hours.
  • If your account is locked or you cannot access the app, use the contact form on Uber's website.
  • Different issues (payment, vehicle verification, suspension) route to different support teams, but you start the same way in the app.

How to message support through the Uber Driver app

Open the Uber Driver app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Account" or "Help" — the exact label depends on your app version. Scroll down to find "Help" or "Contact Support." Tap it and you will see a list of common issues: payment, vehicle, documents, account access, and so on.

Select the category that matches your problem. The app will then show you a set of articles or self-service options. If none of those solve it, look for a button that says "Still need help" or "Contact support" and tap it. This opens a chat window where you can type a message to a support agent.

Be specific about what is wrong: include your trip ID if it is about a particular ride, your vehicle license plate if it is about vehicle issues, or the date and time if it is about a payment. The more detail you give, the faster the agent can help.

What to do if you cannot access the app

If your account is locked, suspended, or you cannot log in, you cannot use the in-app support channel. In that case, go to partners.uber.com on a computer or phone browser. Look for a "Help" or "Contact Us" link, usually at the bottom of the page. Fill out the contact form with your name, email, phone number, and a description of the problem.

Uber will send a response to the email address on file, but this route is slower — expect a response in one to three business days rather than hours. If your account was suspended or deactivated, include the date you received the notice and any reason Uber gave you.

If you have an urgent safety issue — for example, you were in an accident or had a threatening passenger — call 911 first. Uber support cannot handle emergencies.

Common reasons drivers contact support

Payment issues are the most frequent contact: a trip did not pay out, a payment is missing, or your bank account information needs updating. Provide the trip ID (found in your trip history) and the date of the trip. Support can see the payment status and tell you if it is still processing or if there is a problem.

Vehicle and document problems are the second most common. This includes vehicle verification delays, insurance document rejections, background check holds, or inspection failures. Have your vehicle registration, insurance card, and driver's license ready when you contact support, and be ready to upload new photos or documents if support asks.

Account access issues — locked accounts, forgotten passwords, or email changes — also route through support. If you cannot log in, use the "Forgot password" link on the login screen first; that solves most access problems without needing to contact support.

Response times and what to expect

In-app support responses typically come within 30 minutes to 2 hours during business hours (roughly 8 a.m. to 8 p.m. in your local time zone). Late-night and early-morning messages may take 4 to 12 hours. Weekends are slower than weekdays.

When a support agent responds, they will ask clarifying questions if they need more information. Answer as quickly as you can; if you do not respond within 24 hours, the chat may close and you will need to start a new conversation. If support needs you to upload documents or take photos, they will send you a link to do so directly in the chat.

Some issues — like a background check or vehicle inspection — cannot be resolved in one conversation. Support will tell you what happens next and when to expect an update. Do not open multiple support chats about the same issue; it slows things down because each agent has to start over.

When to escalate or try a different route

If you have been waiting more than 48 hours without a response, or if support keeps asking for the same information, ask the agent to escalate your case. Use the phrase "I would like to escalate this" in your message. This moves your issue to a senior support team, though it may add another day or two to the timeline.

If you believe Uber made an error — for example, deactivating your account without cause — you can also file a formal appeal. The appeal process is different from regular support and is handled by a separate team. Support will tell you if your issue qualifies for an appeal and how to request one.

Some driver issues are handled by local Uber Greenlight Hubs, which are physical locations in some cities where drivers can meet with support staff in person. Check uber.com/cities to see if there is a Greenlight Hub near you. These are useful for complex vehicle or document issues, but you still need to start with in-app support to get a referral.

Frequently Asked Questions

Is there a phone number I can call for Uber driver support?

No. Uber does not publish a phone number for drivers. All support goes through the Uber Driver app or the website contact form. Some cities have Greenlight Hubs where you can speak to someone in person, but you still start with the app.

How long does it take to get a response from Uber support?

During business hours, expect a response in 30 minutes to 2 hours. Late night and early morning can take 4 to 12 hours. Website contact forms are slower — one to three business days. Response times are longer on weekends and during peak hours.

What if I have been deactivated and cannot log into the app?

Use the contact form at partners.uber.com on a web browser. Include your name, email, phone number, and the date you received the deactivation notice. Response times are slower this way, so allow three to five business days. You can also visit a Greenlight Hub in person if one is near you.

Can I call Uber if I was in an accident or had a safety issue?

For emergencies — accidents, threats, or injuries — call 911 first. After the emergency is handled, you can contact Uber support through the app to report what happened. Uber support cannot handle active emergencies.

What should I include in my message to support?

Be specific: include trip IDs for payment issues, vehicle license plate for vehicle problems, dates and times for payment delays, and any error messages you received. The more detail you give, the faster support can help. Do not open multiple chats about the same issue.