How to reach Uber driver support
Uber driver support is available through the Uber Driver app, not through a phone line you can call. Open the app, tap the menu icon (three horizontal lines), scroll to "Help," and select the issue category that matches your problem. From there you can message support, view help articles, or request a callback within a set timeframe.
Response times vary. Simple issues like account questions may get a response within hours. More complex problems — payment disputes, account suspension, or safety concerns — can take several days. If your issue is urgent and involves safety, contact local law enforcement rather than waiting for app support.
You can also visit the Uber Driver support website directly at uberdriver.com/help or help.uber.com and search for your issue. Many common problems have self-service solutions listed there, which can resolve your issue faster than waiting for a support agent to respond.
Key Takeaways
- Uber driver support is accessed through the Driver app under Help, not by phone, and response times range from hours to several days depending on the issue type.
- Payment problems, account access issues, and trip disputes are handled through the app's support system and usually require documentation like screenshots or trip receipts.
- If you are deactivated or suspended, you can appeal through the app, but the process takes time and requires you to address Uber's specific concerns about your account.
- Safety issues, threats, or crimes should be reported to local police first, then documented in your support message to Uber.
- The Uber Driver support website has searchable articles for common issues and may resolve your problem without needing to contact an agent.
Payment and earnings disputes
If you believe a trip payment is wrong, a bonus did not post, or earnings are missing, open the app and go to Help > Earnings or Help > Payments. Describe the specific trip (date, time, pickup and dropoff location) or the promotion that did not pay out. Include a screenshot of your earnings screen if possible.
Uber will investigate, but this can take one to two weeks. During that time, keep records of any communication and screenshots of the trip details. If Uber denies your claim, you can reply to their message with additional evidence — a photo of your odometer, a receipt showing the distance, or a map screenshot showing the route.
If the amount is small and Uber will not budge, you have limited recourse through Uber itself. Some drivers pursue small claims court, though Uber's terms of service require arbitration, which means you would go through a private arbitrator rather than a judge. Check your state's rules on arbitration clauses to understand your options.
Account suspension and deactivation
If your account is suspended or deactivated, Uber sends a message through the app explaining the reason. Common reasons include low ratings, cancellation rate above the threshold, safety concerns, or violations of Uber's community guidelines. The message usually tells you what Uber observed and what you need to do to appeal.
To appeal, go to Help > Account Access and follow the appeal process. You will need to respond to Uber's specific concern — for example, if your rating dropped, you might explain that you were dealing with a personal crisis, or if you had cancellations, you might describe a vehicle problem that has since been fixed. Uber reviews appeals within a few days to a week, but reinstatement is not may provide.
If your account is permanently deactivated, Uber typically does not reinstate it. However, you can still appeal through the app to request a review. Some drivers have had success by waiting several months and reapplying as a new driver, though Uber may recognize your phone number or email and deny the new application.
Trip and passenger disputes
If a passenger reported you for something you did not do — rude behavior, unsafe driving, or damage to their property — Uber will message you with the allegation. You have the right to respond. Go to Help > Safety or Help > Trip Issues, find the trip in question, and explain your side of what happened.
Be factual and specific. If the passenger claimed you drove recklessly, describe your actual driving and note any traffic conditions. If they claimed you damaged their car, explain that you did not and ask what damage they reported. Do not argue or insult the passenger; Uber reads these responses and tone matters.
Uber investigates passenger reports, but the outcome depends on the evidence. If it is a he-said-she-said situation with no video or other proof, Uber may side with the passenger or take no action. If the report is serious — assault, theft, or property damage — and Uber believes it, your account may be suspended or deactivated.
Technical problems and app issues
If the Driver app crashes, does not show trips, will not let you go online, or has other technical glitches, try these steps first: force-close the app, restart your phone, and reinstall the app. These solve most problems without needing to contact support.
If the problem persists, go to Help > Technical Issues and describe exactly what is happening — for example, "I tap 'Go Online' and the button does not respond" or "The app shows trips but I cannot accept them." Include your phone model and the app version number (found in your phone's settings under Uber). Uber's support team will ask for this information anyway, so providing it upfront speeds up the process.
Some technical issues are widespread and Uber knows about them. Check the Uber Driver Twitter account or driver forums to see if other drivers are reporting the same problem. If it is a known issue, Uber is usually already working on a fix and you may just need to wait for the next app update.
Documents, background checks, and verification
If Uber asks you to resubmit your driver's license, insurance, vehicle registration, or background check, you will see a notification in the app. Go to Help > Documents or Help > Account Verification and follow the instructions. Uber usually gives you a deadline — often 7 to 10 days — to submit the documents or your account will be deactivated.
Submit clear, readable photos of the front and back of each document. Make sure the document is not expired and matches the name on your Uber account. If your name has changed, you may need to update your legal name in your account settings first.
Background checks can take one to two weeks. If Uber finds something on your background check that disqualifies you, they will tell you why and whether you can appeal. Some issues — felonies, certain traffic violations, or drug convictions — may be permanent disqualifications depending on your state and how long ago the incident occurred.
Contacting support about specific situations
If you were in an accident, go to Help > Safety or Help > Trip Issues and report it immediately. Provide the date, time, location, and a description of what happened. If there was police involvement, include the police report number. Uber may ask for photos of the damage or medical records if anyone was injured.
If a passenger or another driver threatened you, reported you falsely, or harassed you, report it through Help > Safety. Describe what happened, when, and include any screenshots of messages if applicable. Uber takes safety seriously and may deactivate the other user's account if the report is substantiated.
If you have a question about Uber's policies — how surge pricing works, what the cancellation policy is, or how ratings are calculated — the Help section has articles on these topics. Search for the specific topic rather than messaging support, as these are usually answered faster through the knowledge base.
Frequently Asked Questions
How long does it take to get a response from Uber driver support?
Simple questions usually get a response within 24 hours. Payment disputes and account issues can take three to seven days. Safety concerns and account suspensions may take longer as Uber investigates. You can request a callback through the app, which sometimes comes within a few hours, but is not may provide.
What should I do if Uber support is not helping with my problem?
Document everything — screenshots, trip details, support messages, and dates. If the issue involves money, keep records for your tax file. Some drivers post about unresolved issues on the Uber Driver subreddit or driver forums, where other drivers sometimes share solutions. For legal disputes, consult a lawyer about your options under your state's labor and contractor laws.
Can I call Uber driver support instead of using the app?
Uber does not have a phone line for driver support in most areas. The app is the primary channel. Some regions may have a driver support phone number listed in the Help section, but this is rare. The app's callback feature is the closest option to speaking with someone by phone.
What happens if I ignore a message from Uber support?
If Uber asks you to resubmit documents or respond to an allegation and you do not respond by the deadline, your account will typically be suspended or deactivated. Check the app regularly for messages from Uber, especially if you have not driven in a while.
Can I dispute a low rating or get a passenger rating removed?
You cannot remove individual ratings, but you can respond to feedback through the app if a passenger left a comment. Your overall rating is an average of your last 500 trips, so one bad rating has less impact as you complete more trips. If a rating seems unfair, you can message support to explain, but Uber rarely overturns ratings.