Uber does not publish a general customer support phone number
Uber handles most support requests through the app or website, not by phone. If you need help with a ride, payment, or account issue, you will start in the app — there is no single phone line you can call to reach a representative. The method you use to contact support depends on what went wrong and whether you are a driver or a passenger.
Uber's support system is built around in-app messaging and automated troubleshooting. This means wait times are often shorter than a phone queue would be, but it also means you cannot simply dial a number and speak to someone immediately. Understanding how to navigate the app's support options will get you an answer faster than searching for a phone number that does not exist as a public resource.
Key Takeaways
- Uber does not maintain a published customer support phone number; support requests go through the app or website.
- You can reach support through the Help section in the Uber app by selecting your issue type, and Uber will respond via in-app messaging.
- If you have an active ride or delivery order, the driver's phone number appears in the app so you can call or text them directly.
- For account security issues like a compromised password or unauthorized charges, contact support immediately through the app and monitor your payment method.
- If you cannot access the app due to a locked account or forgotten password, you may be able to reach support through the Uber website's help portal.
How to contact support through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select Help from the menu. You will see a list of common issues organized by category — such as "Trip Issues," "Payment," "Account," or "Lost Items." Tap the category that matches your problem.
After you select a category, Uber will show you a series of troubleshooting steps or FAQs. If none of those solve your problem, look for a button or link that says Contact Us or Still Need Help. Tap that option, and you will be able to describe your issue in detail. Uber will then send you a message through the app with a response, usually within a few hours to a day depending on the type of issue and current support volume.
Keep the app open and check for responses regularly. Uber's support team will not call you — they will message you in the app. If you need to provide additional information, they will ask you for it in that same conversation thread.
Contacting your driver or delivery person directly
If you have an active ride or delivery order, you can call or text the driver without going through support. Open your active trip in the app and look for the driver's name and photo at the top. Tap on the driver's name or the phone icon to call them, or tap the message icon to send a text. This is the fastest way to reach someone if your driver is lost, running late, or needs directions to your location.
This direct contact method only works while the trip is active. Once the trip ends, you will no longer see the driver's phone number in the app. If you need to reach a driver after the trip is complete, you will have to go through the Help section and file a report about that specific trip.
Support options if you cannot access the app
If your account is locked, you forgot your password, or the app will not open, you can try reaching support through the Uber website. Go to help.uber.com and sign in if you can, or look for a "Contact Us" link on the help page. From there, you can describe your issue and request support via email or in-app message once your account is restored.
If you are locked out of both the app and your email account, contact the email provider first to regain access to your email. Uber will send support responses to the email address on file, so you need that access to receive their messages. Once you can check your email, you will be able to see Uber's response and follow their instructions to restore your account.
What to do if you were charged incorrectly or see fraud
If you see a charge you do not recognize or believe you were overcharged, open the Help section in the app and select Payment. Describe the charge and the trip or order it relates to. Uber will review the charge and may refund it if they find an error. This process usually takes a few days.
If you believe your account has been compromised — for example, someone else used your account or payment method — contact support immediately through the app and also contact your bank or credit card company. Your bank can freeze the card and prevent further unauthorized charges while Uber investigates. Change your Uber password as soon as you regain access to your account.
Uber for Business and corporate accounts
If you manage an Uber for Business account, you may have access to a dedicated support contact through your company's Uber administrator. Check with your HR or finance department to see if your organization has a business account manager or support line. Business accounts sometimes have different support channels than individual consumer accounts.
If you are the administrator of a business account and need support, log into the Uber for Business dashboard and look for a Help or Support section there. You may be able to contact a business support representative through that portal.
Frequently Asked Questions
Can I call Uber to report a lost item?
Yes, but you will report it through the app first. Open Help, select "Lost Items," and describe what you lost and which trip it was on. Uber will contact the driver on your behalf. If the driver has your item, Uber will help coordinate the return. You do not need to call anyone directly.
What if I need to cancel a ride and the app is not working?
If the app is frozen or not responding, try closing it completely and reopening it. If that does not work, restart your phone. If you still cannot access the app and your ride is about to start, contact your driver directly if you have their number from a previous trip. Otherwise, contact support through the website at help.uber.com as soon as possible.
How long does it usually take to get a response from Uber support?
Response times vary. Simple issues like refunding an incorrect charge may be resolved within a few hours. More complex issues like account security problems or disputes about a trip fare can take one to three business days. During peak times or holidays, responses may take longer.
Is there a phone number for Uber driver support?
Driver support also runs through the app. Drivers tap the Help menu in the driver app to report issues with earnings, vehicle documents, or trip problems. Uber does not publish a separate phone line for drivers either.
What should I do if I have a safety concern during a ride?
If you feel unsafe during a ride, end the trip immediately and exit the vehicle if it is safe to do so. Then contact local police. After you are safe, report the incident to Uber through the Help section in the app. Uber takes safety reports seriously and will investigate.