Uber does not publish a single customer service telephone number that works for all account types and problems
Uber handles most customer issues through the app or website rather than phone support. The way you reach a person depends on what went wrong — whether it is a ride issue, payment problem, account access, or Uber Eats delivery. Some problems route to phone support; others do not. Knowing which channel works for your situation saves time.
The company operates different support lines for riders, drivers, and Eats users, and the numbers change by country and region. There is no universal "Uber customer service number" you can call for any issue.
Key Takeaways
- Most Uber issues are resolved through the app's Help section, which lets you report problems with specific trips and contact support without a phone number.
- Riders in the United States can reach phone support through the app by selecting a trip and choosing "Call Support," which connects you to a representative for that specific ride.
- If you cannot access your account or the app is not working, you may need to contact Uber through the website's support portal before you can use the in-app phone option.
- Uber Eats has its own support channel separate from ride support, accessible through the Eats app's Help section.
- Wait times for phone support vary widely depending on demand, and some issues cannot be resolved by phone at all.
How to reach support through the Uber app
Open the Uber app and go to the Account or Menu section (usually a profile icon or three horizontal lines). Select "Help" or "Get Help." The app will show you a list of recent trips or issues. Choose the trip or service related to your problem.
Once you select a trip, you will see options to report what went wrong — such as "Driver behavior," "Lost item," "Ride quality," or "Charged incorrectly." After you describe the issue, the app offers a "Call Support" button. Tapping it connects you to a support agent who can see your trip details and account history.
This method works best because the agent has your specific trip information already. You do not have to explain which ride you are calling about or repeat your account details. The wait time is usually shorter than calling a general number.
What to do if you cannot access the app
If your account is locked, you forgot your password, or the app will not open, you cannot use the in-app support button. Instead, go to uber.com on a web browser and look for the Help or Support link (usually at the bottom of the page). Sign in if you can, or select "I can't sign in" to start account recovery.
The website support portal will walk you through resetting your password or unlocking your account. Once you regain access, you can use the app's phone support feature. If the website portal does not solve the problem, it will offer a contact form where you can describe your issue and request a callback.
Uber Eats support contact methods
Uber Eats uses a separate support system from Uber rides. Open the Uber Eats app, tap the Account icon, and select "Help." Choose the order you need help with, describe the problem (missing items, wrong order, late delivery, quality issue), and look for a phone support option if one is available for your issue type.
Not all Eats issues offer phone support. Problems like missing items or order errors may only allow you to submit a report and receive a refund or credit. Delivery delays sometimes have phone support available, but this varies by location and time of day.
Regional phone numbers and international support
Uber operates in over 70 countries, and each region has different support infrastructure. The United States, Canada, United Kingdom, Australia, and major European countries have dedicated support teams. Smaller markets may route calls to regional hubs or offer only email and in-app support.
If you are outside the United States, start with the Help section in your local Uber app — it will show you the contact methods available in your country. Some regions offer WhatsApp support, email support, or chat support instead of phone lines. The app will direct you to whichever method is active in your area.
What Uber support can and cannot do by phone
Phone support can help with trip-specific issues like driver behavior, safety concerns, lost items, incorrect charges on a single ride, and delivery problems. Agents can issue refunds, file reports, and escalate serious issues like accidents or harassment.
Phone support cannot change your account settings, reset your password, or handle billing disputes that span multiple trips — those require the website portal or a formal dispute process. If you are calling about a lost item, the agent will take your description and contact the driver on your behalf, but you may need to follow up by email if the driver does not respond quickly.
Wait times and when to use chat or email instead
Phone wait times depend on the time of day, day of the week, and current call volume. Peak hours (evening rush, weekend mornings, meal times for Eats) can mean 15 to 45 minute waits. Off-peak times may connect you in under 5 minutes.
If your issue is not urgent, the in-app chat feature or email support may be faster. Chat is available in the Help section of the app and can resolve simple questions in minutes. Email support takes longer — usually 24 to 48 hours — but works well for complex issues that need documentation or investigation.
Frequently Asked Questions
Is there a main Uber customer service number I can call for any problem?
No. Uber routes support through the app or website based on your issue type. Calling a general number (if you find one online) will likely route you back to the app or ask you to use the website portal. The fastest path is always through the Help section in the app for the specific trip or order.
What if I was charged incorrectly on multiple rides?
Report each trip individually through the app's Help section. If the charges are part of a pattern — such as a subscription you did not authorize or repeated overcharges — use the website support portal to file a formal billing dispute. Phone support handles single-trip issues better than account-wide billing problems.
Can I call Uber to request a specific driver or cancel a ride?
No. You must use the app to cancel a ride before the driver arrives or to rate and review drivers. Phone support cannot cancel rides or change driver assignments. If the app is not working, contact support through the website to regain access to the app.
How long does it take to get a refund after calling support?
Refunds for single trips usually process within 5 to 7 business days after the agent approves them. The agent will tell you the expected timeline when you call. If the refund does not appear after that window, follow up through the app's Help section with your case number.
What should I do if I cannot reach anyone by phone?
Use the in-app chat feature or submit a report through the website portal. Chat often has shorter wait times than phone, and the portal creates a ticket that gets reviewed even if you do not speak to someone immediately. Include as much detail as possible — trip number, date, time, and what went wrong.