Uber does not publish a general customer service phone number for most account issues

Uber handles most customer problems through the app or website, not by phone. If you open the Uber app and tap your profile icon, then "Help," you can report a lost item, dispute a fare, or contact support about a ride. Uber will respond through the app, usually within hours. A phone number exists, but it is only for specific situations — not for general questions about your account or a completed ride.

The reason Uber routes you to the app first is practical: the app has your ride history, your location data, and your payment method already loaded. A phone representative would need you to provide all of that information again, which takes longer. The app-based system also creates a written record that protects both you and Uber if there is a dispute later.

Key Takeaways

  • Uber's main support channel is through the app or website, not a phone number, because the app has your account and ride details already available.
  • A phone number for Uber customer service exists but is only for specific situations like lost items or safety concerns, not for general account issues.
  • If you need to reach a person by phone, start by reporting your issue in the app under "Help" — Uber may offer a callback option or phone support depending on your problem type.
  • Scams often pose as Uber customer service and ask for payment or personal information over the phone, so verify any number through the official Uber app before calling.
  • For driver-related issues or account access problems, the app's support chat is usually faster than waiting for a callback.

When Uber will give you a phone number

After you report a problem in the app, Uber's support team may offer you a callback. This happens most often for lost items, safety concerns, or disputes about a ride that requires a conversation rather than a written explanation. When Uber offers the callback, they will provide a number to call them back, or they will call you at the number on your account.

You should never call a number you found online or received in an email claiming to be Uber. Scammers frequently impersonate Uber support and ask for passwords, payment information, or verification codes. If you received a phone number from anywhere other than the Uber app itself, do not use it. Instead, open the app, report your issue, and wait for Uber to contact you.

How to report a problem through the Uber app

Open the Uber app and tap the profile icon in the bottom right corner. Select "Help" from the menu. You will see a list of common issues — lost item, safety concern, problem with my ride, account or payment issue, and others. Tap the category that matches your problem.

Describe what happened in the text box. Include details like the date, time, driver name, and what went wrong. If you lost something, describe the item and where you think you left it. Uber's system will show your ride history, so the support team can see the exact route and fare. After you submit, you will get a confirmation and a reference number. Uber will respond through the app, usually within a few hours during business hours.

Lost items and safety emergencies

If you left something in an Uber, report it immediately through the app under "Lost item." Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange for you to pick it up or have it mailed to you. The sooner you report it, the better — drivers often clean their cars between rides.

If you have a safety concern — you felt unsafe during a ride, the driver went off route, or something else happened that worried you — report it under "Safety concern" in the Help menu. These reports are treated as urgent. Uber may call you to discuss what happened. Do not wait for a callback if you are in immediate danger — call 911 instead.

Fare disputes and payment problems

If you were charged incorrectly or the fare seems wrong, go to the ride in your history, tap the three dots, and select "Report a problem." Explain why you think the charge is incorrect. Uber will review the route, time, and surge pricing that applied to your ride. If you are right, Uber will refund the difference. This usually takes a few days.

If you have a problem with your payment method — a card was declined, a charge appeared twice, or you want to dispute a charge with your bank — report it through the app under "Account or payment issue." Uber can see your payment history and will work with you to resolve it. If you have already disputed the charge with your bank, tell Uber that in your report, because it affects how they can help.

Account access and login problems

If you cannot log into your Uber account, tap "Help" on the login screen. Uber will walk you through resetting your password or verifying your identity. If you no longer have access to the phone number or email on your account, the app will ask you to verify your identity another way — usually by answering security questions or providing a photo ID.

If your account was hacked or you see charges you did not make, report it immediately under "Account or payment issue." Change your password as soon as you regain access. Uber can freeze your account to prevent further charges while they investigate. This is one situation where a phone callback may be faster than waiting for a written response, because Uber needs to verify your identity before they can make changes to your account.

What to do if you cannot reach support

If you have reported a problem and have not heard back within 24 hours, go back into the Help section and look for your previous report. You can usually add more information or ask for an update. If the app shows a chat option, use it — live chat is often faster than waiting for an email response.

If you are having a widespread problem — the app will not load, you cannot see your rides, or something is clearly broken on Uber's end — check Uber's Twitter account (@Uber_Support) or their status page. During major outages, Uber posts updates there. You can also reply to any email Uber sent you about your case, and that will reopen your support ticket.

Frequently Asked Questions

Is there a main Uber customer service phone number I can call?

Uber does not publish a general customer service phone number. Support is handled through the app. A phone number may be offered to you after you report a specific problem, but you should never call a number you found online — those are often scams. Always start by reporting your issue in the app under "Help."

How long does it take for Uber to respond to a support report?

Uber usually responds within a few hours during business hours, though it can take up to 24 hours. Safety concerns and lost items are prioritized. If you do not hear back within a day, check the app to see if there is an update or if you can add more information to your report.

Can I call Uber to dispute a fare?

You do not need to call. Report the fare dispute through the app by going to the ride, tapping the three dots, and selecting "Report a problem." Explain why you think the charge is wrong. Uber will review it and refund you if the charge was incorrect. This usually takes a few days.

What should I do if I think I was scammed by someone pretending to be Uber?

Do not give them any more information. Report it to Uber through the app under "Safety concern" or "Account or payment issue," depending on what happened. If money was taken from your account, also contact your bank or credit card company to report the fraud. You can report the scam phone number to the FTC at reportfraud.ftc.gov.

Can I get a refund if my driver cancelled my ride?

If the driver cancelled after you were matched, you should not be charged. If you were charged a cancellation fee, report it through the app under "Problem with my ride." Explain that the driver cancelled. Uber will review the cancellation and refund the fee if it was the driver's fault. If you cancelled, the fee usually stands unless you had a legitimate reason like the driver going the wrong direction.