Uber does not publish a general customer service phone number

Uber handles most customer issues through its app or website, not by phone. There is no single phone number you can call to reach Uber support for general questions. Instead, Uber routes requests through in-app help, email, and web forms depending on what you need.

If you are looking for help with a ride, a lost item, a payment problem, or account access, the fastest route is the Help section inside the Uber app itself. That system can resolve many issues without a phone call and shows you the status of your request in real time.

Key Takeaways

  • Uber's main support channel is the Help section in the app, not a phone line.
  • You can reach a support agent through the app by describing your issue, and Uber will contact you by phone, email, or in-app message depending on the problem type.
  • If you lost an item in an Uber vehicle, report it through the app within 24 hours and Uber will contact the driver on your behalf.
  • For account security issues or if you cannot access the app, use the web form at help.uber.com instead.
  • Uber Eats and Uber for Business have separate support channels from regular ride requests.

How to contact Uber support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" and choose the category that matches your issue: "Trip issues", "Account and payment", "Lost and found", or "Safety". Describe what happened in the text box provided.

After you submit, Uber's system will either show you a solution immediately or connect you with a support agent. If an agent is needed, Uber will reach out to you by phone, email, or in-app message. You do not call them; they call you. Wait times vary depending on how busy the support queue is, but you can check the status of your request in the app.

This method works for most common problems: ride cancellations, driver no-shows, payment disputes, account lockouts, and driver behavior complaints. The app keeps a record of your conversation, which is useful if you need to reference it later.

Reporting a lost item

If you left something in an Uber vehicle, report it through the app within 24 hours. Go to Help, select "Lost and found", and describe the item and the trip. Uber will contact the driver and ask them to check the vehicle. If the driver has it, Uber will work out the return with you.

Do not try to contact the driver directly through the app after the trip ends—the messaging feature closes. Using the lost and found system is the only way Uber can formally request that the driver search for your item and hold it.

Getting help if you cannot access the app

If you are locked out of your account, cannot log in, or do not have the app installed, go to help.uber.com on a web browser. You can submit a support request there without opening the app. Describe your issue and provide your phone number or email address associated with your account.

For account security issues—such as unauthorized charges or a compromised password—use the web form and mark the issue as urgent. Uber's security team will contact you to verify your identity and restore access.

Support for Uber Eats and Uber for Business

Uber Eats has its own support system separate from ride requests. Open the Uber Eats app, tap "Account", then "Help" to report food delivery problems, missing items, or payment issues. The process is the same as ride support: describe the problem and an agent will contact you.

Uber for Business (corporate accounts) has a dedicated support team. If you manage a business account, log in to your dashboard and select "Help" in the top menu. Business account issues are handled separately from consumer support.

What to do if you need immediate help during a trip

If you are in an active trip and need help right now—such as a safety concern or a driver going the wrong direction—tap the Help button at the bottom of the trip screen. You can call the driver directly from there, and you can also contact Uber support without ending the trip. Uber's system will show your live location to the support agent.

For emergencies (fire, medical, crime), call 911 first. Then report what happened to Uber through the app afterward so it is documented on your account.

Frequently Asked Questions

Can I call Uber to report a problem with my driver?

You can report driver behavior through the app's Help section, and Uber will contact you by phone if needed. You cannot call Uber directly, but you can call the driver during an active trip using the in-app phone button. After the trip ends, use the Help section to file a formal complaint.

What if Uber support has not responded after several days?

Check the Help section in the app to see the status of your request. If it shows "waiting for response", Uber is still working on it. If you have not heard back after a week, submit a new request through help.uber.com and mention that you already reported the issue. Include your original request number if you have it.

Is there a phone number for Uber driver support?

Uber drivers also use the app's Help section for support, not a phone line. Drivers can tap the menu and select "Help" to report issues with the app, payment, or account access. Uber will contact them by phone or email depending on the problem.

Can I get a refund by calling Uber?

Refunds are processed through the app or web form, not by phone. Go to Help, select "Trip issues", and request a refund for the specific trip. Explain why you want the refund and Uber will review it. Most refund decisions are made within a few days.

What if I need to dispute a charge on my credit card?

Contact Uber support through the app first and explain the charge. If Uber cannot resolve it, you can dispute the charge with your credit card company or bank. Provide them with your Uber account information and the trip details so they can investigate.