Uber does not publish a single customer service phone number that works for all account types
Uber's phone support varies by what you need help with. Riders, drivers, and Uber Eats users each reach different teams through different channels. The company has moved most support to in-app messaging and email rather than phone lines, so the fastest way to reach someone is usually through the Uber app itself, not a phone call.
If you do need to speak to someone by phone, the method depends on whether you have an active trip, an account problem, or a payment issue. Uber also handles support differently in different countries and regions, so a number that works in one place may not work in another.
Key Takeaways
- Uber's main support channel is in-app messaging through the Uber app, which connects you to a support agent without waiting on hold.
- Riders with an active trip can call or text the driver directly through the app, and Uber's safety team can be reached through the Help section during a ride.
- Drivers can reach Uber support through the Driver app's Help menu, which offers phone callback options rather than a direct number to call.
- Uber Eats users contact support through the Eats app's Help section, which also prioritizes in-app chat over phone calls.
- If you need to report fraud, a safety issue, or an accident, use the in-app emergency or safety features first, as these route to specialized teams faster than a general phone line.
How to contact Uber support as a rider
Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right. Select "Help" and then choose the issue category that matches your problem — lost item, trip issue, payment, account access, or safety. From there, you can message a support agent directly through the app. This chat usually connects you to someone within minutes rather than putting you on hold.
If you are in the middle of a trip and need immediate help, tap the driver's name or photo at the top of the screen. You can call or text the driver directly through the app without revealing your real phone number. If you need Uber's safety team during a trip, tap the menu icon (three dots) in the top right corner of the active trip screen and select "Safety" or "Contact Support."
For account lockouts or security issues, go to Help and select "Account & Login." Uber will offer you a callback option where you provide your phone number and a support agent calls you back within a set timeframe, rather than you waiting on a phone line.
How to contact Uber support as a driver
Open the Uber Driver app and tap the menu icon (hamburger menu) in the top left. Select "Help" and then choose your issue category — earnings, documents, vehicle, account, or safety. Like the rider app, the Driver app prioritizes in-app chat. You can message support directly, and they will respond without you having to call.
If you need a phone conversation, the Driver app offers a "Call Support" or "Request a Callback" option within the Help section. You provide your phone number and a time window, and Uber's driver support team calls you back. This avoids long hold times and lets you continue working while you wait.
For urgent issues like account deactivation, vehicle problems, or payment disputes, use the Help section to describe the problem in detail before requesting a callback. Providing context in writing helps the support team prepare before they call you.
How to contact Uber Eats support
Open the Uber Eats app and tap the menu icon (three horizontal lines) in the bottom left. Select "Help" and choose your issue — order status, payment, restaurant, or account. Send a message to support through the app chat. Uber Eats support typically responds within a few hours for non-urgent issues and faster for active order problems.
If you are waiting for a delivery and need to reach the courier, tap the order at the top of the screen. You can call or text the delivery person directly through the app. For issues with a restaurant or food quality, use the Help section to report the problem and request a refund or credit.
When to use in-app support versus a callback request
Use in-app chat for questions that are not urgent — account questions, general information, or issues you can wait a few hours to resolve. The chat system is faster than phone support because you do not wait on hold, and you have a written record of the conversation.
Request a callback when you need to speak to someone by voice, have a complex issue that is hard to explain in writing, or need immediate help with an active trip or order. When you request a callback, tell the support team in your initial message what the issue is and what time works best for you. This helps them route your call to the right team and reduces wait time when they call back.
For emergencies — safety threats, accidents, or fraud happening right now — use the in-app Safety or Emergency button rather than trying to reach support by phone. These features connect you to specialized teams and may contact emergency services if needed.
Regional differences in Uber support
Uber operates in over 70 countries, and support methods vary by region. In the United States and Canada, support is primarily through the app. In some European countries, Uber publishes regional phone numbers for specific issues like account verification or payment disputes. In other regions, support may be available through WhatsApp, email, or local phone lines.
If you are outside the United States, check the Help section of your Uber app — it will show you the support methods available in your country. Some regions have dedicated driver support lines or rider support lines, while others do not offer phone support at all.
What information to have ready before contacting support
Before you reach out to Uber support, gather the details that will help them help you faster. Have your account email address or phone number, the trip or order number if the issue is about a specific ride or delivery, and a clear description of what went wrong. If it is a payment issue, note the date and amount. If it is a safety issue, note the time and location.
If you are reporting a lost item, describe it specifically — color, brand, what was inside — and tell support where you left it (in the car, at the restaurant, etc.). If you are disputing a charge, explain why you think it is wrong. The more detail you provide upfront, the faster support can resolve it without asking follow-up questions.
Frequently Asked Questions
Is there a main Uber customer service phone number I can call?
Uber does not publish a general customer service phone number. Support is handled through the app via chat, callback requests, or by calling your driver or delivery person directly. The app's Help section is the official way to reach support for account, payment, or trip issues.
How long does it take to get a callback from Uber support?
Callback times vary depending on how busy support is and what region you are in. Most callbacks happen within 24 hours, but during peak times it may take longer. In-app chat is usually faster — most messages get a response within a few hours. For active trips or orders, support responds more quickly than for account issues.
Can I call Uber support if I do not have the app?
If you do not have the app, you can visit Uber's website and use the Help section there to contact support through chat or email. However, most phone support options require you to be in the app. If you have an active trip or order, you can call your driver or delivery person directly using the phone number they provided when they accepted your request.
What should I do if I have a safety issue during a trip?
If you feel unsafe during a trip, use the Safety button in the app immediately — it is usually in the top right corner of the active trip screen. You can also call 911 if you are in immediate danger. After the trip ends, report the issue through the Help section so Uber's safety team can review it and take action if needed.
How do I report fraud or an unauthorized charge?
Go to the Help section in your Uber app, select "Payment" or "Account," and describe the charge you are disputing. Explain why you think it is fraudulent or wrong. Uber will investigate and may refund you or remove the charge. If the issue involves your payment method, you can also contact your bank or credit card company directly to dispute the charge.