Uber's main customer service number and how to use it
Uber does not publish a single phone number that rings through to a live representative. Instead, Uber handles most customer issues through the app itself — you report a problem, and a support agent responds through in-app messaging, usually within hours. If you need to speak to someone by phone, you have to request a callback through the app rather than calling a number directly.
To request a callback, open the Uber app, tap your profile icon, select "Help," choose your issue category, and look for a "Call support" or "Get help" button. Uber will then call you back at the phone number associated with your account. Wait times for callbacks vary depending on how busy support is, but Uber aims to reach you within a few hours during business hours.
This system exists because Uber's support volume is enormous — millions of rides happen every day — and routing calls through the app lets them prioritize issues by type and urgency. A lost item gets routed differently than a safety concern, which gets routed differently than a payment dispute.
Key Takeaways
- Uber does not have a general customer service phone number; you request a callback through the app instead.
- To request a callback, open the app, go to Help, describe your issue, and select the option to have Uber call you.
- In-app chat is usually faster than waiting for a callback and is available 24/7 in most locations.
- For safety emergencies, call 911 directly rather than trying to reach Uber support.
- Email support exists but is slower than in-app chat or callbacks and is best used for complex disputes or formal complaints.
Using in-app chat for faster responses
In-app messaging is Uber's primary support channel and usually the fastest way to get a response. Open the app, tap your profile, select "Help," describe what went wrong, and you will see a chat window where a support agent can respond. Many issues — a wrong address, a missing item, a fare dispute — can be resolved entirely through chat without ever speaking to someone on the phone.
Response times in chat typically range from a few minutes to an hour during peak hours, depending on your location and how many support agents are available. If you are reporting something urgent — like a safety issue or a driver who is behaving dangerously — mention that in your first message so the agent can prioritize it.
Chat also creates a written record of your conversation, which is useful if you need to reference what was said or escalate the issue later. Screenshots of your chat are also accepted as evidence if you file a dispute with your credit card company or bank.
When to use email support instead
Uber's email support address is support@uber.com, but email is the slowest option — responses typically take 24 to 72 hours or longer. Use email only when your issue is complex, requires documentation, or when you need a formal written response for a dispute or complaint.
Email is also the right channel if you are trying to appeal a decision — for example, if your account was deactivated and you want to contest it. Include your account email, the date of the incident, and a clear description of what happened. Attach screenshots or receipts if they are relevant.
Do not use email for time-sensitive issues like a missing item from a recent ride or a charge you want reversed quickly. Those belong in the app chat, where you can get a response the same day.
What to do if you cannot reach support through the app
If the Help button is not working or you cannot access your account, you can try reaching Uber through their website at uber.com/help. The website has a contact form where you can describe your issue, and Uber will respond via email. This is slower than the app but works if the app itself is malfunctioning.
You can also try contacting Uber through their social media accounts on Twitter or Facebook. While these are not official support channels, Uber monitors them and sometimes routes urgent issues to the support team faster than email does. Tag @Uber or @UberSupport in your message and include your account details.
If you are in a country outside the United States, Uber's support structure may be different. Check the Help section of your local Uber app to see what channels are available in your region.
How to report different types of issues
The type of issue you are reporting affects how Uber routes your request and how quickly it gets resolved. When you open Help in the app, you will see categories like "Trip issues," "Lost items," "Safety," "Payments and refunds," and "Account and login." Selecting the right category gets your issue to the right team faster.
For a lost item, you have a limited window — usually 24 to 48 hours after your ride ends — to report it through the app. Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange for you to pick it up or have it shipped to you.
For a fare dispute, select "Payments and refunds" and explain why you think you were overcharged. Have your trip details ready — the pickup and dropoff locations, the time of day, and the fare you were charged. Uber will review the trip and either explain the charge or issue a refund.
For safety concerns — a driver who made you uncomfortable, aggressive behavior, or anything that felt threatening — select "Safety" and provide as much detail as you can. Uber takes these reports seriously and may deactivate a driver's account pending investigation.
What information to have ready before you contact support
Before you reach out to Uber support, gather the details of your trip or account issue. Have your account email address, the date and time of the ride in question, the driver's name (if relevant), and the pickup and dropoff locations. If you are reporting a payment issue, have the amount charged and the date it appeared on your card.
If you are reporting a lost item, describe it in detail — color, size, brand, any distinctive marks — and let Uber know where you think you left it (on the seat, in the trunk, under the seat). The more specific you are, the easier it is for the driver to find it.
If you are disputing a charge, explain exactly what went wrong. Did the driver take a longer route? Did the fare seem too high for the distance? Did you get charged twice? A clear explanation helps the support agent understand your concern and resolve it faster.
Frequently Asked Questions
Can I call Uber customer service directly without using the app?
No. Uber does not publish a phone number for direct calls. You must request a callback through the app, and Uber will call you back. If your app is not working, use the contact form at uber.com/help to reach support by email instead.
How long does it take to get a response from Uber support?
In-app chat usually responds within minutes to an hour. Callbacks can take a few hours. Email takes 24 to 72 hours or longer. Response times vary by location and how busy support is at that moment.
What if I was charged for a ride I did not take?
Open the app, go to Help, select "Payments and refunds," and describe the charge. Include the date and amount. Uber will review the trip record and either explain the charge or refund it. Keep screenshots of your bank or card statement as proof.
Can I get a refund if my driver cancelled after I ordered?
Yes, in most cases. If the driver cancelled, you should see a refund automatically applied to your account within a few minutes. If you do not see it, report it through the app under "Payments and refunds" and Uber will investigate.
What should I do if I feel unsafe during a ride?
If you are in immediate danger, call 911. If you feel uncomfortable but are not in immediate danger, complete the ride and report it to Uber through the Safety section of Help as soon as possible. Provide as much detail as you can about what happened.