Uber does not publish a single customer care phone number that works for all issues
Uber handles most support requests through its app or website rather than phone. The fastest way to reach someone depends on what went wrong — a lost item, a safety concern, a payment problem, or a driver dispute each route to different teams. Calling a general number often loops you back to the app anyway, so knowing which channel handles your specific problem saves time.
If you need immediate help — a safety issue during or right after a ride, a serious payment error, or a dispute with a driver — the in-app support option is usually fastest. For other issues, the web support portal lets you describe the problem in writing and get a response within hours or a day.
Key Takeaways
- Uber's primary support channel is through the app or website, not a phone line, because the system can route your issue to the right team based on what you describe.
- Safety emergencies during a ride should be reported through the app's emergency button or by calling 911 directly, not through customer support.
- Lost items, payment disputes, and driver complaints each have their own support flow within the app that is faster than a general phone number.
- Response times vary by issue type and volume, but written support requests typically get a reply within 24 hours.
- If you cannot access the app, you can reach support through the Uber website or by contacting Uber through social media, though these are slower than in-app.
How to contact Uber support through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" and then choose the category that matches your issue — "Trip Issues," "Lost Items," "Account & Payment," "Safety," or "Driver-Related." Each category shows a list of common problems. If you find your issue listed, tap it for immediate solutions or a direct message option to a support agent.
If your issue is not listed, scroll to the bottom and select "Can't find what you're looking for?" or "Contact Us." Type a description of the problem and submit. Uber will send you a message within the app when someone responds, usually within a few hours for urgent issues and up to 24 hours for routine ones.
For safety concerns during a ride, tap the emergency button (the red icon at the top of the active trip screen) to alert Uber and local authorities. Do not wait for customer support — use this button or call 911 directly if you feel unsafe.
Reaching Uber support without the app
If you cannot access the app, go to help.uber.com on a web browser. Log in with your account email and password, then follow the same process: select your issue category and describe the problem. The website support portal works identically to the app and routes your message to the same support teams.
You can also message Uber through its social media accounts on Twitter, Facebook, or Instagram. Tag @Uber or send a direct message describing your issue. Response times on social media are often slower than in-app or web support, but this option works if you have no other way to contact them.
What to do if you need to speak to someone by phone
Uber does not offer phone support for most issues, but some regions have limited phone lines for specific problems. If you search "Uber customer service phone number" online, you may find numbers that claim to be Uber support — many of these are third-party call centers or scams. Do not call a number you find through a random search.
If you have an active support case through the app or website and Uber determines your issue requires a phone call, they will contact you. You will not need to call them; they will reach out with a callback number or scheduled call time.
The only official Uber phone contact for most users is through the app's emergency button during a ride, which connects you to local emergency services if needed.
Common issues and the fastest way to resolve them
Lost item: Report it within the app under "Help" → "Lost Items" as soon as you realize it is missing. Uber will attempt to contact the driver and retrieve it. If the driver has already dropped it off, Uber may cover a replacement cost depending on the item and your account history.
Payment problem or unexpected charge: Go to "Help" → "Account & Payment" and describe the charge. Provide your receipt number if you have it. Uber will review the trip details and refund you if the charge was an error. This usually takes 3 to 5 business days.
Driver behavior or safety concern: Report it under "Help" → "Safety" or "Driver-Related" immediately after the ride. Include specific details: what happened, when, and the driver's name or vehicle details. Uber investigates these reports and may deactivate a driver if the behavior violates their policies.
Account access or login issues: Use the "Forgot Password" link on the Uber login screen to reset your password. If you cannot access your email, go to help.uber.com and select "Account & Payment" → "Can't log in" for additional recovery options.
Response times and what to expect
Uber support response times depend on the issue type and current support volume. Safety and fraud issues typically get a response within a few hours. Lost items and payment disputes usually receive a response within 24 hours. General account questions may take 24 to 48 hours.
When you submit a support request, Uber sends you a confirmation message in the app. You can check the status of open cases by going to "Help" and scrolling to "Your Support Cases" or "Recent Help Requests." Do not submit the same issue multiple times — duplicate reports slow down the process rather than speed it up.
If you do not receive a response within the expected timeframe, check your app notifications and email for messages from Uber. Sometimes responses arrive as in-app messages rather than emails, so check both places.
Frequently Asked Questions
Can I call Uber to dispute a charge?
No, but you can report a charge dispute through the app faster than by phone. Go to "Help" → "Account & Payment," select the trip, and explain why you are disputing it. Uber reviews the trip details and your account history, then refunds you if warranted. This usually takes 3 to 5 business days.
What if Uber support is not responding?
Check that you are checking the right place for responses — they come as in-app messages and emails, not phone calls. If you have waited longer than the expected timeframe, try submitting a follow-up message through the same support case. If the issue is urgent and you cannot wait, contact Uber through Twitter or Facebook for faster attention.
Is there a phone number for Uber Eats support?
Uber Eats support works the same way as Uber rides: through the app or website. Open the Uber Eats app, tap "Account," then "Help," and select your issue category. Phone support is not available for Uber Eats either, but in-app support is usually faster than other channels.
What should I do if I feel unsafe during a ride?
Do not wait for customer support. Tap the emergency button in the app (the red icon at the top of the active trip screen) or call 911 directly. Tell the driver to pull over or let you out. After you are safe, report the incident to Uber through the app under "Safety."
Can I get a refund if the driver cancelled my ride?
If the driver cancelled after you requested the ride, you should not be charged. If you were charged a cancellation fee, report it through "Help" → "Trip Issues" → "Driver Cancelled" and request a refund. Uber will review the cancellation time and refund the fee if it was charged in error.