Uber's main support number and what it covers

Uber does not have a single customer service phone number that works for all issues. Instead, support routing depends on what you need help with — driver issues, rider issues, account problems, or billing disputes — and which country you are in. In the United States, you can reach Uber through the app itself, which is the fastest route for most problems. For issues that require a phone conversation, Uber offers callback options within the app rather than a number you call directly.

If you are a driver in the US and need urgent support, you can call 1-844-UBER-411 (1-844-823-7411). This line is specifically for active drivers who need help during a trip or with account access. Riders do not have a dedicated phone line; instead, they contact support through the Uber app or website.

Outside the United States, Uber's contact methods vary by country. The company publishes country-specific support numbers on its Help Center website. If you are traveling or living abroad, visiting help.uber.com and selecting your country will show you the correct contact method for your location.

Key Takeaways

  • Riders in the US reach Uber support through the app or website, not by phone; drivers can call 1-844-823-7411 for urgent issues.
  • The Uber app lets you request a callback from support rather than waiting on hold, and this is usually faster than calling a number.
  • Support options and phone numbers differ by country, so check help.uber.com and select your location to find the right contact method.
  • For billing disputes, lost items, or safety concerns, use the in-app support tool to document the issue in writing, which creates a record Uber can reference.
  • Uber does not staff a general customer service line; all support is routed through the app, website, or country-specific numbers for drivers.

How to contact support through the Uber app

The fastest way to reach Uber support is through the app itself. Open the Uber app, tap the menu icon (three horizontal lines) in the bottom right, and select "Help." From there, you can browse common issues or tap "Contact Us" to describe your problem. The app will then offer you options: chat with a support agent, request a callback, or view help articles.

When you choose chat, you are connected to a support agent who can see your trip history, account details, and payment methods. This means you do not have to repeat information. Chat support is available 24/7 in most US cities, though wait times vary depending on how many people are seeking help at that moment.

If you prefer not to type, tap "Call Me" or "Request a Callback" instead. Uber will call you back within a few minutes, and the agent will have your account information already loaded. This avoids the frustration of calling a number, waiting on hold, and then explaining your account details to someone who cannot see your screen.

What issues require driver support versus rider support

Uber routes support differently depending on whether you drive for Uber, ride with Uber, or use Uber Eats. Drivers who need help with account access, trip issues, or payment problems should use the driver app's Help section first, or call 1-844-823-7411 if the issue is urgent and happening during a shift.

Riders who have questions about a trip, a charge on their account, a lost item, or a safety concern should contact support through the Uber app. Uber Eats users have a separate support channel within the Eats app. Mixing these channels — for example, calling the driver line as a rider — will result in being transferred or told to use the app instead.

If you are unsure which category you fall into, start with the app's Help section. The app will ask you what happened, and it will route you to the correct support team based on your answer.

Contacting Uber for billing and payment disputes

Billing issues — unexpected charges, duplicate payments, or charges you do not recognize — should be reported through the app's Help section under "Billing and Payments." Describe the charge, the date it appeared, and why you believe it is incorrect. Support will investigate and may issue a refund or credit to your account.

Do not dispute a charge with your credit card company or bank before contacting Uber first. If you file a chargeback with your bank, Uber may temporarily or permanently suspend your account while the dispute is being resolved. Contact Uber support first, give them a chance to investigate, and only escalate to your bank if Uber refuses to help.

Keep records of all communication with Uber support about the charge. Screenshot the charge in your app, save any emails from support, and note the date and time you reported it. This documentation is useful if you need to escalate the dispute later.

International contact methods and language support

Uber operates in over 70 countries, and support availability and language options vary by location. In some countries, Uber offers phone support; in others, only chat or email. To find the correct contact method for your country, visit help.uber.com, select your country from the dropdown menu, and look for "Contact Us" or "Get Help."

In countries where Uber does offer a phone line, the number will be listed on that country's Help page. Some countries also have local Uber offices you can visit in person, though this is less common. Chat support in many countries is available in the local language as well as English.

If you are traveling and need support while in a different country, you can still use the Uber app to contact support. The app will recognize your location and may offer you local support options. However, your account's primary country and language settings may affect which support team handles your request.

What to do if you cannot reach support or are not satisfied with the response

If you have contacted Uber support multiple times and have not received a resolution, document every interaction. Save screenshots of your messages, note the dates and times you contacted support, and record the names or ticket numbers of any agents you spoke with. This creates a paper trail if you need to escalate.

You can escalate a complaint by requesting to speak with a supervisor or manager through the app. Tap "Help," describe your issue, and at the end of the chat, ask to escalate. Some agents will transfer you; others will note your request and have a manager review your case.

If Uber has suspended your account or you believe you have been treated unfairly, you can file a formal complaint with your state's attorney general or consumer protection office. Many states have online complaint forms, and filing a complaint creates an official record that Uber must respond to.

Frequently Asked Questions

Is there a general Uber customer service phone number I can call?

No. Uber does not publish a general customer service number for riders. Drivers can call 1-844-823-7411 for urgent issues. All other support goes through the app, website, or country-specific numbers. Using the app's "Contact Us" feature is faster than calling because you avoid hold times.

Can I call Uber to report a lost item in my car?

You can report a lost item through the app under "Help," which is the preferred method because it creates a record tied to your trip. If you need to speak with someone, request a callback through the app. Uber will contact the driver on your behalf and ask them to look for your item.

What if I am outside the US and need to contact Uber?

Visit help.uber.com, select your country, and look for the contact options listed there. Some countries have phone numbers; others offer only chat or email. The app's Help section will also show you support options available in your location.

How long does it take to get a response from Uber support?

Chat support usually responds within a few minutes during business hours, though wait times can be longer during peak times. Callback requests are typically answered within 5 to 15 minutes. Email support may take 24 to 48 hours. Response times vary by location and how busy support is at that moment.

Can I dispute a charge directly with my bank instead of contacting Uber?

You can, but Uber may suspend your account while investigating a chargeback. Contact Uber support first through the app, describe the charge, and give them time to investigate. Only file a chargeback with your bank if Uber refuses to help after you have documented your attempts to resolve it.