Where to contact Uber by phone and email

Uber does not publish a general customer service phone number. Instead, the company routes support requests through the app itself. Open your Uber app, tap the menu icon (three horizontal lines), select "Help," then choose your issue from the list. At the bottom of most help topics, you will see an option to contact support — this usually opens a chat window or offers a callback option where Uber calls you at a number you provide.

If you do not have the app or cannot access it, you can visit help.uber.com in a web browser. This site has the same help topics and contact options. You can also reach Uber through the email address associated with your account by going to your account settings and using the "Contact Us" form, though response times vary and chat or callback is usually faster.

For driver-specific issues, the process is the same: open the driver app, go to Help, and select your issue. Driver support sometimes has different response times and routing than passenger support.

Key Takeaways

  • Uber's main support channel is through the app or help.uber.com — there is no central phone number to call.
  • Most support requests can be resolved through in-app chat or by requesting a callback from Uber.
  • Response times depend on the issue type and current support volume, and can range from minutes to several hours.
  • For account security issues, use the in-app contact method rather than email to avoid delays.
  • If you are locked out of your account, you can still contact support through help.uber.com using a different device or browser.

What to do if you have a problem with a ride or driver

Report issues with a specific ride immediately after it ends. Open the app, go to "Your Trips," find the ride, and tap it. You will see a "Report Issue" button. Select the problem — safety concern, wrong destination, driver behavior, vehicle condition, or billing — and describe what happened. Uber will review your report and may refund part or all of the fare, depending on the issue.

If you report a safety concern, Uber takes these reports seriously and may deactivate a driver pending investigation. Be as specific as possible: note the time, what happened, and any injuries or property damage. If you felt unsafe, you can also contact local police and provide them with Uber's case number (Uber will give you one after you report).

For billing disputes — a charge you do not recognize or a fare you believe was wrong — use the same "Report Issue" path. Uber will review the trip details and may reverse the charge. This usually takes three to five business days.

Contacting Uber about account and payment issues

If you cannot log in, forgot your password, or suspect your account has been hacked, go to help.uber.com and search for "account access." You will see options to reset your password or verify your identity. If you cannot complete these steps, use the chat feature on help.uber.com to speak with support — account security issues are prioritized and usually get a response within an hour during business hours.

For payment method problems — a card that was declined, a charge that went through twice, or a payment method you want to remove — open the app, go to Account, then Payment Methods. You can update or delete methods there. If a charge appears on your account that you did not authorize, report it through the app's Help section and Uber will investigate.

If you have a promotional code that did not work, report it through Help with the code and the ride details. Uber will verify whether the code was valid for your account and location, and will credit your account if there was an error.

How to reach Uber about lost and found items

If you left something in an Uber vehicle, open the app and go to "Your Trips." Find the ride where you lost the item and tap "Report Lost Item." Describe what you lost, where you think you left it, and how to contact you. Uber will notify the driver and ask them to check the vehicle.

The driver has 24 hours to respond. If they find your item, Uber will coordinate the return — usually the driver will offer to meet you, or Uber may arrange a courier delivery (this varies by location and the item's value). If the driver does not respond or says they did not find it, Uber will close the case after 24 hours.

Some items are turned in to Uber's lost and found centers in major cities. If your item was found after the driver reported it, Uber will contact you with instructions for pickup or shipping. Response times for lost items can be several days, so report it as soon as you realize it is missing.

Contacting Uber about accessibility and special needs

Uber has a dedicated support channel for accessibility issues. If you use a wheelchair, service animal, or have other accessibility needs, open the app and go to Help, then search for "accessibility." You can request a vehicle with a wheelchair ramp (Uber WAV — Wheelchair Accessible Vehicle) or note any other accommodations you need.

When you request an Uber WAV, the app will match you with a driver trained to assist passengers with mobility devices. If a driver cancels on you or does not have the accessible vehicle you requested, report it through the app and Uber will investigate. These reports help Uber track drivers who are not meeting accessibility standards.

If you are deaf or hard of hearing and need to contact support, you can use a relay service (like Video Relay Service or TTY) and provide the relay number when you contact Uber through the app. Support staff are trained to work with relay services.

What happens when you contact Uber support

When you submit a support request, Uber assigns it a case number. You can check the status of your case by going back to Help and selecting "Contact Us History." Most cases are reviewed within 24 hours, though urgent issues like safety concerns or account lockouts are prioritized and may be reviewed within an hour.

Uber's support team will respond through the same channel you used — if you used in-app chat, they will message you in the app; if you requested a callback, they will call the number you provided. Keep your case number handy in case you need to follow up.

If you are not satisfied with Uber's response, you can escalate your case by replying to their message and asking for a supervisor review. Escalations usually take an additional two to five business days. For disputes involving significant money or safety, you may also file a complaint with your state's attorney general or your credit card company (if you paid by card).

Frequently Asked Questions

Does Uber have a phone number I can call?

Uber does not publish a general customer service phone number. You can request a callback through the app or help.uber.com, and Uber will call you. This is usually faster than waiting for an email response.

How long does it take to hear back from Uber support?

Response times vary. Chat support usually responds within minutes to an hour during peak hours. Callback requests may take a few hours. Email responses can take 24 to 48 hours or longer. Safety issues and account lockouts are prioritized.

What if I do not have the Uber app anymore?

You can still contact support through help.uber.com on any web browser. You will need to log in with your email and password, or use the "Forgot Password" option if you cannot remember it. From there, you can access all the same support options as the app.

Can I contact Uber on social media?

Uber monitors social media accounts like Twitter and Facebook, but these are not official support channels. For faster help, use the app, help.uber.com, or request a callback. Social media responses can take days and may just direct you back to the app.

What if Uber will not refund me?

If you disagree with Uber's decision, you can escalate through the app by replying to their response and asking for a supervisor review. You can also dispute the charge with your credit card company or bank if you paid by card, or file a complaint with your state's attorney general.