How to reach Uber support
Uber does not publish a general customer service phone number. Instead, you contact support through the Uber app itself, which routes your issue to the right team based on what you describe. You can also reach Uber through email or Twitter, though response times vary and the app is usually fastest.
The method you choose depends on your problem. Ride issues, lost items, and account problems all have different support paths. If you are locked out of your account or need urgent help during a trip, the in-app option is your fastest route. If you have a billing dispute or need documentation, email creates a record you can reference later.
Key Takeaways
- The Uber app is the primary way to contact support; open the app, go to the Help section, describe your issue, and Uber will route you to the right team.
- You can email Uber at support@uber.com for account, billing, or documentation issues, though response times are typically longer than in-app support.
- Uber monitors @UberSupport on Twitter and may respond to public complaints, but this is not a may provide support channel.
- If you are in an active trip and need immediate help, use the emergency button in the app or call 911 if you are in danger.
- Uber does not have a general customer service phone line; all non-emergency support goes through the app, email, or social media.
Using the Uber app to contact support
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" from the menu. You will see a list of common issues: "Trip issues", "Lost item", "Account and settings", "Payment and refunds", and others depending on what you have used Uber for.
Tap the category that matches your problem. Uber will then show you a series of questions to narrow down what happened — for example, if you choose "Trip issues", it will ask whether the problem was with the driver, the route, or the fare. Answer these questions as specifically as you can. At the end, you will have the option to contact support directly. Tap "Contact us" and describe what happened in the text box. Uber will send your message to a support agent, who typically responds within a few hours during business hours.
If your issue is urgent — for example, you left something valuable in a car and want to contact the driver immediately — the app will sometimes offer a direct message option before you reach the support form. Use that if it appears, because it reaches the driver faster than going through support.
Emailing Uber for account and billing issues
Email support@uber.com for issues that need a written record or that involve your account security, billing disputes, or requests for documentation. Include your full name, the email address associated with your Uber account, and a clear description of what happened. If your issue involves a specific trip, include the date, time, and the driver's name or vehicle details.
Email support is slower than in-app support — expect a response in one to three business days, sometimes longer during peak periods. However, email creates a paper trail. If you are disputing a charge, asking Uber to investigate a safety concern, or requesting tax documents or trip history, email gives you a record of your request and Uber's response.
Do not email general questions about how Uber works or how to use the app. Those are faster to resolve through the in-app Help section, which has a searchable database of answers.
Contacting Uber through social media
Uber monitors @UberSupport on Twitter and may respond to complaints posted publicly. This is not a may provide support channel — response times are unpredictable and Uber may simply direct you back to the app or email. However, if you have had no response from other channels and your issue is time-sensitive, a public tweet sometimes gets faster attention.
Keep your tweet factual and specific. Include your account email, the date of the trip or issue, and what you need. Do not post account details like phone numbers or payment information. Uber's response will likely ask you to continue the conversation in a direct message or through the app.
What to do if you need help during an active trip
If something goes wrong while you are in the car — the driver is going the wrong way, you feel unsafe, the car is not what was described — tap the emergency button in the app. It is located at the top of the trip screen and looks like a red exclamation mark or alert icon. Tapping it will call Uber support immediately and connect you to an agent who can help in real time.
If you are in immediate danger, call 911 first. The emergency button in the Uber app is for problems that need support intervention but are not life-threatening — wrong route, driver behavior, vehicle issues. For safety emergencies, emergency services are faster and more appropriate.
Lost item procedures
If you left something in an Uber vehicle, open the app and go to Help, then select "Lost item". Uber will show you the driver's contact information and let you message them directly through the app. Many drivers will check their car between trips and respond within a few hours.
If the driver does not respond or says they do not have your item, contact Uber support through the app and provide a description of what you lost, what it looks like, and approximately when and where you left it. Uber keeps records of which driver picked you up and can follow up on your behalf. Some items are returned; others are not. Uber does not may provide recovery, but reporting it quickly gives you the best chance.
Account security and locked accounts
If you cannot log into your Uber account, open the app and tap "Trouble logging in?" on the login screen. Uber will send a password reset link to the email address associated with your account. If you do not have access to that email, or if you suspect your account has been hacked, use the in-app Help section to contact support. Explain that your account is locked and provide as much information as you can about the account — the phone number, the email, the payment method on file.
Account security issues are handled by a specialized team and usually resolved within 24 hours. Do not share your password with anyone, and do not respond to emails claiming to be from Uber asking you to verify your account — those are phishing attempts. Uber will never ask for your password by email.
Frequently Asked Questions
Can I call Uber customer service?
Uber does not have a general customer service phone number. Support is handled through the app, email, or social media. The in-app Help section is the fastest way to reach someone. If you need to speak to someone by phone, the emergency button during an active trip will connect you to a live agent.
How long does it take Uber to respond?
In-app support typically responds within a few hours during business hours. Email support takes one to three business days. Response times are longer during peak periods or on weekends. If your issue is urgent, use the in-app option or the emergency button during a trip.
What if Uber support does not solve my problem?
If you have contacted support multiple times and your issue is not resolved, try emailing support@uber.com with a summary of all previous contact attempts, including dates and what was said. Include what outcome you are looking for. Document everything in case you need to dispute a charge with your credit card company or bank.
Can I get a refund through support?
Uber support can issue refunds for trips where the service was not as described — wrong route, driver cancelled, fare error. Describe what happened and what you are asking for. Refunds are usually processed within three to five business days and appear as a credit to your Uber account or original payment method.
How do I report a safety concern about a driver?
Use the in-app Help section and select "Safety" or "Driver behavior". Describe what happened as specifically as you can. Uber investigates safety reports and may deactivate drivers who violate their policies. For emergencies, call 911. For non-emergency safety concerns, email support@uber.com with details so there is a written record.