The fastest way to contact Uber depends on what you need
Uber's customer service is built into the app itself — you cannot call a phone number or email a general inbox. Instead, you report issues through your trip history, and Uber responds through the app. The speed of response depends on what went wrong: a missing item takes longer than a safety concern, which Uber prioritizes. If you were a driver, the contact method is different from the rider app.
Most issues resolve faster if you report them within 24 hours of the trip. Uber's system flags urgent problems — like a safety incident or a large charge you dispute — and routes them to a person faster than routine requests do.
Key Takeaways
- Report problems through the Uber app under "Your Trips" by selecting the specific ride, not through a general support page.
- Safety concerns and large disputed charges are reviewed by a person within hours; lost items and minor issues may take days.
- If you cannot resolve the issue in the app, you can request a callback, though wait times vary by region and time of day.
- Drivers use a separate driver app with its own support section, and response times differ from the rider support system.
- Uber does not have a public phone number for general customer service, and third-party numbers claiming to be Uber support are often scams.
How to report a problem through the Uber app
Open the Uber app and go to "Your Trips" or "Account." Find the specific trip you want to report. Tap the trip, then look for "Report an Issue" or a help icon (usually a question mark). Select the category that matches your problem: "Driver behavior," "Lost item," "Charged incorrectly," "Safety concern," or "Other."
Describe what happened in the text box. Be specific — say what the driver did, what item you lost, or what charge confused you. Include the exact amount if money is involved. Uber's system reads these descriptions to sort urgent issues from routine ones, so detail matters.
After you submit, Uber sends you a confirmation. You will see responses in the app under "Help" or "Account." Do not expect an immediate reply; most responses arrive within 24 to 72 hours, though safety issues move faster.
What happens when you report a safety concern
If you report a safety issue — a driver who drove recklessly, made you uncomfortable, or behaved inappropriately — Uber flags it as urgent. A person reviews it within hours, not days. Uber may deactivate the driver's account while they investigate, depending on the severity.
You may be asked follow-up questions through the app: exactly what happened, whether you felt unsafe at any point, whether you want to file a police report. Answer these questions in the app; do not wait for a callback. Uber uses your answers to decide whether the driver stays on the platform.
If you were injured or believe a crime occurred, contact local police directly. Give them the trip details (date, time, driver name, vehicle) and Uber's trip number. Police can request data from Uber through a formal process, but you do not need Uber's permission to report to law enforcement.
Disputing a charge or refund request
If Uber charged you more than you expected, go to "Your Trips," select the ride, and choose "Report an Issue." Pick "Charged incorrectly" or "Request refund." Explain why you think the charge is wrong — the fare was higher than the estimate, you were charged twice, or the driver took a much longer route.
Uber reviews fare disputes within 24 to 48 hours. If they agree the charge was an error, they refund the difference to your original payment method. If they disagree, they explain why in the app. You can respond with more information, but Uber rarely reverses a decision after the second review.
If the charge was made by someone else using your account, report it as fraud or unauthorized use, not as a fare dispute. This moves it to a different team and is treated as a security issue.
Requesting a callback when the app does not work
If you cannot reach support through the app — the report button is missing, the app crashes, or you never receive a response after a week — you can request a callback. In the app, go to "Account" or "Help," scroll to the bottom, and look for "Call me" or "Request support." Enter your phone number and describe the problem.
Uber will call you within 24 to 48 hours, though wait times are longer during peak hours (evenings and weekends). The person who calls can look up your account, see your trip history, and resolve many issues on the phone. Have your trip number and payment method ready.
Do not give your password or PIN to anyone who calls you claiming to be from Uber. Uber support never asks for these. If someone calls and asks for sensitive information, hang up and report it as a scam through the app.
Lost item claims and how long they take
If you left something in an Uber, report it within 24 hours. Go to the trip, select "Report an Issue," and choose "Lost item." Describe what you lost, where you think you left it (front seat, back seat, trunk), and how valuable it is. Include your phone number.
Uber contacts the driver and asks them to check the vehicle. If the driver finds it, Uber arranges for you to pick it up or have it mailed to you. The driver decides whether to return it; Uber cannot force them to. Most drivers return items, but it is not may provide.
If the driver does not respond or says they did not find it, Uber closes the case. You can file a second report if new information comes up, but Uber will not pay you for lost items — they only connect you with the driver. If the item was valuable, you may be able to claim it through your renters or homeowners insurance.
Driver support is separate from rider support
If you drive for Uber, you cannot use the rider app to contact support. Open the driver app, go to "Account" or the menu icon, and select "Help." The categories are different: "Earnings," "Account access," "Trip issues," "Vehicle," and "Safety."
Driver support has different response times than rider support. Earnings disputes and account access issues are usually reviewed within 24 hours. Vehicle or document issues may take longer if Uber needs to verify information with third parties.
Drivers can also attend in-person support sessions in some cities. Check the driver app for "Greenlight Hub" locations near you, where you can speak to someone face-to-face about account problems.
Frequently Asked Questions
Is there a phone number I can call for Uber customer service?
Uber does not publish a general customer service phone number. You report issues through the app, and you can request a callback if needed. Numbers you find online claiming to be Uber support are usually scams. Always use the official Uber app to contact support.
How long does it take to get a response?
Safety issues and large disputed charges usually get a response within hours. Lost items, driver behavior complaints, and other routine issues typically take 24 to 72 hours. Callback requests may take 24 to 48 hours depending on your region and time of day.
What if Uber denies my refund request?
You can respond in the app with more information, but Uber rarely reverses a decision after reviewing it twice. If you believe the charge was fraudulent or unauthorized, report it to your credit card company or bank. They can dispute the charge on your behalf.
Can I contact Uber on social media?
Uber monitors social media accounts, but they do not resolve account issues through Twitter or Facebook. Use the app for faster results. If you post publicly about a problem, Uber may respond and direct you back to the app.
What should I do if I think my account was hacked?
Report it as a security issue in the app immediately. Change your password and enable two-factor authentication in your account settings. If unauthorized charges appear, contact your payment method's issuer (your bank or credit card company) to dispute them.