Uber does not publish a general customer service phone number that works for all account types
Uber's main support channel is the app itself — not a phone line. When you open the Uber app and tap your profile icon, then "Help," you can message support directly about a specific trip or account issue. Uber responds through the app, usually within hours. This is the fastest way to reach them for most problems.
If you need to speak to someone by phone, the number you call depends on what your issue is and which Uber service you use. Uber Eats has a different support line than Uber rides. Driver support is separate from rider support. There is no single "Uber customer service number" that handles everything.
Key Takeaways
- The Uber app's in-app messaging is the primary support channel and usually gets a response within hours.
- Uber Eats riders and Uber ride passengers reach different phone numbers, and both numbers are found within the app under Help.
- Uber drivers have a separate support line accessed through the driver app, not the passenger app.
- If you cannot access the app, you can find the correct phone number by searching "Uber support" plus your country name, which will direct you to the official support page for your region.
How to find the phone number for your specific issue
Open the Uber app you use — either the Uber Rides app or the Uber Eats app. Tap your profile icon in the bottom right corner (on most phones), then select "Help." Scroll through the list of common issues. At the bottom of the Help section, you will see an option to contact support. If your issue matches one of the listed categories, tap it, and you may see a phone number option appear alongside the chat option.
Not every issue type offers a phone number. Uber prioritizes in-app chat because it creates a record of the conversation and lets you attach receipts, photos, or trip details. If a phone option is not available for your issue type, you can still message through the app and ask to be transferred to a phone agent — though this is not may provide.
If you are an Uber driver, use the Uber Driver app instead. The Help section in the driver app connects you to driver-specific support, which has its own phone line separate from rider support.
What to do if you cannot access the app
If your phone is broken, your account is locked, or you cannot open the app for another reason, go to the Uber website on a computer or another phone. Log in to your account, click your profile icon, and select "Help." You will see the same support options as in the app, including any available phone numbers.
If you cannot log in, search "Uber support [your country]" in a web browser. This will take you to Uber's official support page for your region. That page lists phone numbers for different issues and regions. Do not call a number you find anywhere else — scammers post fake Uber support numbers online, and calling them can lead to account theft or fraud.
Uber Eats support phone number
Uber Eats has its own support line separate from Uber Rides. To find it, open the Uber Eats app, tap your profile icon, select "Help," and look for the phone option. The number varies by country and region. In the United States, Uber Eats support is typically reached through the app's Help section rather than a published phone number, because most issues (missing items, refunds, driver problems) are resolved faster through chat with photo evidence.
If you need to speak to someone about a payment issue, a refund, or a missing order, start with the app's chat feature. Describe the problem clearly and attach photos if relevant. If the chat agent cannot resolve it, they can transfer you to a phone agent or escalate your case.
Uber Rides support phone number
Uber Rides support is also primarily in-app. Open the Uber app, go to Help, and select the issue category that matches your problem — such as "Trip issues," "Lost item," "Safety," or "Account and payment." Depending on the category, a phone number may appear as an option. Like Uber Eats, the number varies by country.
For urgent safety issues — such as feeling unsafe during a ride or witnessing dangerous driving — use the in-app emergency button during or immediately after the trip. This alerts Uber's safety team and local authorities if needed. Do not wait for a phone callback in a safety emergency; call 911 directly if you are in immediate danger.
Uber driver support phone number
If you drive for Uber, use the Uber Driver app, not the Uber Rides app. Tap your profile icon, select "Help," and choose your issue type. Driver support covers topics like vehicle requirements, background checks, payment problems, and deactivation appeals. The phone number for driver support is different from rider support and is shown in the Help section of the driver app.
Driver issues often require documentation — such as insurance papers, vehicle registration, or photos of damage. Have these ready before you call. If your account has been deactivated and you want to appeal, the driver app will show you the reason and the phone number to call to discuss it.
What happens when you call Uber support
Wait times vary depending on the time of day and how busy support is. During peak hours (lunch, dinner, late evening), you may wait 15 to 45 minutes. Off-peak times are usually faster. When you reach an agent, have your trip details or order number ready — they will ask for it immediately.
The agent will ask you to describe the problem, may ask follow-up questions, and will either resolve it on the call or escalate it to a specialist. Refunds for missing items or trip issues usually take 3 to 5 business days to appear in your account after the call, even if the agent approves them immediately. Ask for a case or reference number before you hang up so you can follow up if the refund does not arrive.
Frequently Asked Questions
Is there a main Uber customer service number I can call for anything?
No. Uber routes calls to different teams based on your issue type and which service you use. The app's Help section will show you the correct number for your specific problem. Calling a general number will likely transfer you or ask you to use the app instead.
Why does Uber prefer chat over phone calls?
Chat creates a written record of what was discussed and agreed to, which protects both you and Uber if there is a dispute later. You can also attach photos and documents in chat, which helps agents resolve issues faster. Phone calls are offered for complex issues that need real-time conversation.
What if I call and get a long wait time?
Hang up and use the in-app chat instead. You can send a message, close the app, and the agent will respond when they are available — you do not have to stay on the line. This often resolves issues faster than waiting on hold, especially for refunds or missing items.
Can I call Uber to request a ride or report a problem during a trip?
No. To request a ride, use the app. If something goes wrong during a trip — the driver is going the wrong way, you feel unsafe, or the driver is not moving — use the in-app chat or emergency button during the trip. Calling support after the trip is over is the right time to report problems and request refunds.
What should I do if I find a fake Uber support number online?
Do not call it. Report it to Uber through the app's Help section by selecting "Report a scam." Scammers use fake numbers to steal login information and payment details. Always find the support number through the official Uber app or the Uber website, never through a search result or social media post.