Uber's main corporate phone line and what it handles

Uber does not publish a single corporate phone number that customers can call. The company routes most customer issues through its app-based support system rather than phone support. If you need to reach Uber about an account problem, a ride issue, or a billing dispute, you will start in the app itself — not by calling a headquarters number.

Uber's San Francisco headquarters is located at 1515 3rd Street, San Francisco, CA 94158. This address appears on legal documents and tax filings, but calling the main switchboard there will not connect you to customer support. The company has deliberately moved away from phone-based customer service for most issues.

If you are looking for a phone number because you cannot access the app or your account is locked, there are specific numbers for those situations — but they are not general corporate lines. The path depends on what your problem actually is.

Key Takeaways

  • Uber's customer support operates through the app first, not through a corporate phone number that customers can call.
  • The company's headquarters address is 1515 3rd Street, San Francisco, CA 94158, but this is not a customer service line.
  • If you cannot access the app, you can reach Uber through the Help section of your account online or by contacting your bank if the issue involves a payment method.
  • For driver-specific issues, Uber has a separate support system accessible through the driver app or the Uber Greenlight Hub in your city.
  • If you need to file a formal complaint or legal claim, you will need to use Uber's official dispute resolution process, not a phone number.

How to reach Uber customer support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account" depending on what you need. From there, you can browse common issues or select "Contact Us" to describe your problem. Uber's system will show you solutions based on what you type, and if none match, you can request a response from the support team.

Response times vary. Simple issues like a lost item or a fare dispute may get a response within hours. More complex problems — account suspension, payment holds, or fraud claims — can take several days. You will receive updates through the app and by email tied to your account.

If your issue involves a ride that already happened, have the trip details ready: the date, time, driver name, and the specific problem. If it is about your account itself, know your email address and the phone number linked to your account.

What to do if you cannot access the app or your account is locked

If you cannot log in, start at uber.com on a web browser. Click "Help" at the bottom of the page and select "Account access" or "Login issues." Uber's website support system works similarly to the app — you describe the problem and receive written responses.

If your account has been suspended or deactivated, Uber will have sent an email to the address on file explaining why. Read that email carefully; it usually contains the specific reason and the steps to appeal. Most account holds are temporary and resolve once you provide missing information (like a photo ID or proof of address) or respond to a dispute.

If you believe your account was suspended in error, you can request a review through the Help section. Include any documents that support your case — receipts, screenshots, messages with the driver or passenger involved, whatever is relevant to your situation.

Contacting Uber about billing and payment issues

Billing disputes go through the app's Help section under "Payments" or "Fare issues." Describe what happened: whether you were charged twice, charged the wrong amount, or see a charge you do not recognize. Uber will review the trip record and your account history.

If the problem involves your payment method — a credit card that was declined, a bank account that was charged incorrectly, or a subscription that will not cancel — contact your bank or card issuer first. They can see the transaction on their end and may be able to reverse it immediately. Then report it to Uber through the app so they have a record.

Refunds from Uber typically appear in your original payment method within 5 to 10 business days, though this depends on your bank. If you do not see a refund after two weeks, follow up through the app again with the date you were told the refund would be issued.

Reaching Uber for driver or delivery partner issues

If you drive or deliver for Uber, support is separate from the passenger app. Open the driver app and tap the menu icon, then select "Help." You can also visit the Uber Greenlight Hub in your city — these are physical locations where driver support staff work during set hours. Find your nearest hub at uber.com/en-US/drive/hub.

Driver issues often involve account deactivation, payment holds, or disputes about trip earnings. These are handled through the driver app's support system, which may escalate to a specialist if your issue is complex. Response times are typically longer for driver issues than for passenger issues.

If you have been deactivated and believe it was a mistake, the driver app will show the reason. You can request a review and provide evidence — dashcam footage, passenger ratings, trip records — to support your appeal. Deactivation decisions can take weeks to reverse.

How to file a formal complaint or legal claim against Uber

If you have exhausted the app-based support system and are not satisfied with the outcome, Uber's terms of service require most disputes to go through arbitration, not court. This means you cannot sue Uber in most cases; instead, you go through a private arbitration process.

To start arbitration, you must send a written notice to Uber's legal department. The address for legal notices is: Uber Technologies, Inc., 1515 3rd Street, San Francisco, CA 94158, Attn: Legal Department. Include your name, account email, the date of the incident, what happened, and what you are asking for (a refund, account reinstatement, damages, etc.).

Send this letter by certified mail so you have proof of delivery. Keep a copy for your records. Uber will respond within 30 days. If you cannot reach agreement, the arbitration process begins, which involves a neutral third party hearing both sides. Arbitration costs money, though Uber may cover some costs depending on the amount you are claiming.

Some states have laws that override Uber's arbitration clause for certain types of claims. If you live in California, New York, or another state with strong consumer protections, you may have the right to sue in court instead. Consult a lawyer in your state to understand your options.

Frequently Asked Questions

Can I call Uber customer support directly?

Uber does not offer phone support for most customer issues. You must use the Help section in the app or on uber.com. The only exception is if you are a driver and visit an Uber Greenlight Hub in person, where you can speak to someone directly during business hours.

What is Uber's mailing address for legal documents?

Uber Technologies, Inc., 1515 3rd Street, San Francisco, CA 94158. Use this address for formal complaints, legal notices, or arbitration demands. Always send legal documents by certified mail and keep proof of delivery.

How long does it take Uber to respond to a support request?

Simple issues like lost items or small fare disputes may get responses within hours or a day. Complex issues like account suspension or fraud investigations can take several days to a week. Driver issues often take longer. You will receive updates through the app and email.

What if I disagree with Uber's decision about my account?

You can request a review through the Help section and provide additional evidence or context. If Uber does not change its decision and you want to pursue it further, you will need to follow the arbitration process outlined in Uber's terms of service or consult a lawyer about your state's consumer protection laws.

Is there a phone number for Uber Eats support?

Uber Eats support works the same way as Uber passenger support — through the app's Help section. Open the Uber Eats app, tap the menu, select Help, and describe your issue. There is no separate phone line for Eats orders.