Accessing your Uber account on the web
To log into Uber on a computer, go to uber.com and click the "Log In" button in the top right corner. You will see a field asking for your email address or phone number — enter whichever one you used when you created your account. Uber will then send a code to that email or phone number. Check your email inbox or text messages, find the code, and enter it on the login page. You do not need to remember a password; Uber uses this code-based system instead.
If you do not receive the code within a few minutes, check your spam or junk folder — login codes sometimes end up there. If the code still does not arrive, you can request a new one by clicking "Resend code" on the login page. Make sure you are using the same email address or phone number that is attached to your Uber account.
Key Takeaways
- Go to uber.com and click "Log In" to start the process on a computer or mobile browser.
- Enter the email address or phone number linked to your account, and Uber will send you a login code.
- Check your email inbox or text messages for the code, then enter it on the login page to access your account.
- If you do not receive a code, check your spam folder or request a new code from the login page.
- You do not need to create or remember a password — Uber uses code-based login for security.
What to do if you cannot remember your email or phone number
If you forgot which email address or phone number is attached to your account, you have a few options. Try entering any email addresses or phone numbers you think might be connected to it — Uber will tell you whether an account exists under that contact information. If none of them work, you may need to create a new account using a different email or phone number.
Before you create a new account, check whether you have any old confirmation emails from Uber. These emails often show the account email address or phone number in the header or body. You can also check your payment method — if you have used the same credit card or bank account with Uber before, that transaction history might show which contact information was used.
Logging in on the Uber app
The Uber app on your phone uses the same login method as the website. Open the app, tap "Log In" at the bottom of the screen, and enter your email address or phone number. You will receive a code by email or text, just as you would on the web. Enter the code in the app to complete login.
If you are already logged into the app on your phone, you do not need to log in again unless you manually sign out or the app clears your session. Signing out is different from closing the app — closing the app keeps you logged in, but tapping "Sign Out" in your account settings will require you to log in the next time you open it.
Troubleshooting a code that does not work
Login codes expire after a set time — usually 10 to 15 minutes. If you wait too long to enter the code, it will no longer work. If this happens, go back to the login page and request a new code. Each new code is unique, so an old code will not work even if you enter it correctly.
Make sure you are entering the code exactly as it appears in your email or text message, with no extra spaces. If you are copying and pasting the code, paste it carefully into the field. If the code still does not work after you have tried it a few times, request a fresh code and try again. If you continue to have trouble, you may need to try logging in from a different device or browser.
Staying secure when you log in
Because Uber uses code-based login, your account is protected even if someone knows your email address or phone number — they cannot log in without access to your email inbox or phone. Do not share your login code with anyone, including Uber staff. Uber employees will never ask you for your code.
If you think someone else has logged into your account, change the email address or phone number attached to it as soon as possible. You can do this in your account settings under "Security" or "Account." If you see charges you did not make, contact Uber support through the app or website to report the activity.
Logging in from a new device
The first time you log into Uber on a new phone or computer, the process is the same — enter your email or phone number and use the code sent to you. Uber may ask you to verify your identity with additional information, depending on your account history and the device you are using. This is a security measure to prevent unauthorized access.
If Uber asks for extra verification, you may need to confirm your payment method, answer a security question, or verify your phone number. Follow the prompts on the screen. Once you have verified your identity, you will be logged in and can use the account normally on that device.
Frequently Asked Questions
Do I need a password to log into Uber?
No. Uber uses a code-based login system instead of passwords. When you log in, Uber sends a code to your email or phone, and you enter that code to access your account. This method is more secure than a traditional password.
What if I do not have access to the email or phone number on my account?
If you cannot receive codes at the email address or phone number linked to your account, you will not be able to log in. You may need to create a new Uber account using a different email address or phone number. Contact Uber support through the website to discuss other options.
Can I log into Uber on multiple devices at the same time?
Yes. You can be logged into your Uber account on your phone, tablet, and computer at the same time. Each device logs in separately using the code-based system. If you think someone else is logged into your account, change your email address or phone number in your account settings.
How long does a login code last?
Login codes typically expire after 10 to 15 minutes. If your code expires before you enter it, request a new one from the login page. Each code is unique and can only be used once.