How to contact Uber support by phone
Uber does not publish a general customer service phone number. Instead, support is routed through the app itself — you request help from within the Uber app, and a support agent contacts you by phone, text, or in-app message depending on what you choose and what the issue is.
To start a support request, open the Uber app, tap the menu icon (three horizontal lines), scroll to "Help," and select the issue category that matches your problem. From there you can choose your preferred contact method. Response times vary: urgent issues like safety concerns or lost items may get a response within minutes, while billing disputes can take several hours to days.
If you do not have access to the app or cannot log in, you can visit help.uber.com on a web browser and submit a support request through the same categories. You will need your Uber account email address to file a report this way.
Key Takeaways
- Uber support is accessed through the app or at help.uber.com, not through a published phone number.
- You choose your contact method (phone, text, or in-app message) when you submit your support request.
- Safety emergencies should be reported to local police first; you can report to Uber afterward.
- Lost items, ride disputes, and account issues each have separate support categories with different response times.
- Keep your trip receipt number and the driver's name handy when you contact support — they will ask for these details.
What to do if you lost something in an Uber
Report a lost item through the app within 24 hours of your ride. Open the app, go to Help, select "Lost item," and describe what you lost and where you think you left it. Uber will attempt to contact the driver on your behalf and ask them to check the vehicle.
The driver has no obligation to return the item, but many do. If the driver agrees to return it, Uber can arrange a meetup or the driver may mail it to you. If the driver does not respond or declines, Uber cannot force the return. You can ask Uber to contact the driver a second time, but after that your options are limited to filing a police report if the item is valuable.
How to dispute a ride charge or fare
If you were charged incorrectly or believe a fare is wrong, report it through Help > "Fare adjustment" in the app. Describe what happened — for example, the driver took a longer route, the ride was canceled but you were charged, or you were charged twice for one trip. Include your trip receipt number.
Uber reviews fare disputes within a few business days. If they find an error, they will refund the difference to your original payment method. If they deny the dispute, you can request a second review, but Uber rarely overturns a decision on the second attempt. Keep screenshots of your trip map and receipt in case you need to escalate.
Reporting safety concerns or driver behavior
If you feel unsafe during or after a ride, your first step is to contact local police if you are in immediate danger. After you are safe, report the incident to Uber through Help > "Safety" in the app. Describe what happened, when it happened, and which driver was involved.
Uber takes safety reports seriously and will investigate. Depending on the severity, they may deactivate the driver's account, contact law enforcement themselves, or both. You can also request to be matched with different drivers going forward. Do not delete the trip from your history — Uber needs it to investigate.
Account access and login problems
If you cannot log into your Uber account, go to help.uber.com and select "Account and login" to reset your password or recover your account. You will need access to the email address or phone number associated with your account.
If you no longer have access to that email or phone number, Uber's automated recovery may not work. In that case, submit a support request through help.uber.com explaining the situation, and a support agent will contact you to verify your identity and regain access. This process can take one to three business days.
Payment method and billing issues
Problems with payment methods — declined cards, duplicate charges, or unauthorized transactions — are handled through Help > "Payment" in the app. Select the specific issue and provide details about the transaction date and amount.
If your card was declined, check with your bank first to see if they blocked the charge. Uber cannot override a bank's decision. If you were charged twice for one ride or see an unauthorized charge, Uber will investigate and refund you if they confirm the error. Refunds typically appear in your account within three to five business days, though your bank may take longer to post it.
Frequently Asked Questions
Can I call Uber support directly without using the app?
No, Uber does not have a general customer service phone line. You must submit a request through the app or at help.uber.com. A support agent will then contact you by phone, text, or message depending on your preference and the issue type.
How long does it take to hear back from Uber support?
Response times depend on the issue. Safety concerns and lost items may get a response within minutes to an hour. Billing disputes and account issues typically take several hours to a few business days. During peak times or on weekends, wait times can be longer.
What if Uber support denies my fare dispute?
You can request a second review through the app, but Uber rarely changes a decision on appeal. If you believe the charge was genuinely wrong, document your evidence (screenshots of the map, receipt, and any communication with the driver) and submit it with your appeal request.
Do I have to talk to support by phone, or can I use text or message?
You choose your preferred contact method when you submit your support request. You can select phone, text message, or in-app message. Uber will reach out using your choice, though response availability may vary by issue type.
What should I do if I was in an accident during an Uber ride?
Contact emergency services first if anyone is injured. Then report the accident to Uber through Help > "Safety" and provide details about what happened, injuries, and any police report number. Uber has insurance that may cover the incident, and they will guide you through the claims process.