Uber's main customer service phone line and mailing address
Uber does not publish a single customer service phone number that connects you to a live representative. Instead, Uber handles most inquiries through its in-app support system, which you access by opening the Uber app, going to the Account menu, selecting Help, and choosing your issue from the list. The app then offers solutions or lets you message Uber's support team directly.
If you need to send mail to Uber, the company's corporate headquarters address is 1515 3rd Street, San Francisco, CA 94158. However, mailing a letter typically takes weeks to receive a response. For urgent issues — a lost item, a safety concern, or a billing dispute — the in-app messaging system is faster.
Uber also maintains a general inquiry email address: support@uber.com. Response times vary depending on the volume of requests and the complexity of your issue.
Key Takeaways
- Uber's primary support channel is the in-app Help menu, not a phone line, and this is where you should start for any account or ride issue.
- You can mail documents or formal complaints to Uber's San Francisco headquarters at 1515 3rd Street, San Francisco, CA 94158, though responses take several weeks.
- The email address support@uber.com accepts inquiries but is not monitored for urgent issues like safety concerns or active disputes.
- For driver-specific issues, Uber has a separate support portal at partners.uber.com with its own contact methods.
How to use Uber's in-app support system
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select Account, then Help. You will see a list of common issues: trip problems, payment issues, lost items, driver or rider behavior, and account access. Tap the category that matches your problem.
Uber's system will often show you a solution or FAQ first. If that does not resolve the issue, scroll to the bottom and tap "Contact Us" or "Still need help." You can then type a message to Uber's support team. Include as much detail as possible: the date and time of the trip, the driver or rider name, the pickup and dropoff locations, and what went wrong. Attach screenshots or photos if relevant.
Response times depend on the issue type. Simple problems like a refund for a cancelled ride may be resolved within hours. Disputes over charges or safety concerns typically take 24 to 72 hours. During peak times or holidays, waits can be longer.
What to do if you cannot access the app
If your account is locked, your phone is broken, or you cannot open the app for another reason, you have limited options. Try logging into your Uber account at uber.com on a web browser and look for a Help or Support link. Some account issues can be managed through the website.
If the website does not work either, email support@uber.com with your name, phone number, email address, and a clear description of the problem. Include your Uber account email if it is different from the email you are sending from. Expect a response within 48 to 72 hours, though it may take longer.
For urgent safety issues — if you were harassed, assaulted, or witnessed a crime during a ride — contact local law enforcement first. Then report the incident to Uber through the app or website. Uber takes safety reports seriously and will investigate.
Contacting Uber about lost items
If you left something in an Uber vehicle, open the app, go to Help, and select "Lost item." Uber will show you the driver's name and vehicle details from your most recent trips. You can message the driver directly through the app to ask if they found your item.
If the driver does not respond or says they do not have it, Uber's support team can contact the driver on your behalf. Provide a detailed description of the item, where you were sitting in the car, and approximately when you realized it was missing. Include the trip date and time.
Uber does not may provide recovery, and the company is not liable for lost items. However, many drivers return items to Uber's local support centers or to the rider if contact information is shared. Response times for lost item inquiries are usually 24 to 48 hours.
How to dispute a charge or report a problem with a ride
Go to the Help menu in the app and select "Trip issues" or "Payment." Describe what happened: the driver took a longer route, the fare seemed incorrect, you were charged twice, or the ride never happened. Uber will ask for the trip date, time, and pickup and dropoff locations.
For fare disputes, Uber compares the actual route taken (shown in the app's map history) against the algorithm's estimate. If you were overcharged due to surge pricing you did not agree to, or if the driver went significantly out of the way, Uber may issue a refund. Refunds typically appear in your Uber wallet within 5 to 10 business days.
If you were charged for a ride you did not take, report it immediately. Uber will investigate whether the charge was fraudulent or a system error. Provide any evidence: screenshots of your location at the time, a statement that you did not request the ride, or confirmation that your account was compromised.
Contacting Uber as a driver or delivery partner
If you drive or deliver for Uber, support is handled through a separate portal at partners.uber.com. Log in with your driver account and go to the Help section. You can submit issues related to earnings, vehicle documents, background checks, deactivation, or trip disputes.
Driver support also has a phone line in some cities. Go to partners.uber.com, select Help, and look for "Call support" or a phone number specific to your region. Wait times vary, but you may reach a representative within 15 to 45 minutes during business hours.
For urgent driver issues — account deactivation, a safety concern, or a dispute that affects your income — call the driver support line if available in your area. Email is slower and should be used only for non-urgent matters.
Frequently Asked Questions
Does Uber have a customer service phone number I can call?
Uber does not publish a general customer service phone number for riders. Support is handled through the in-app Help menu or email. Drivers and delivery partners can access a phone line through partners.uber.com in some regions, but availability depends on your location.
How long does it take to get a response from Uber support?
Response times vary by issue type. Simple problems like refunds for cancelled rides may be resolved in hours. Disputes, lost items, and safety concerns typically take 24 to 72 hours. During busy periods or holidays, waits can extend beyond that.
What should I do if I was overcharged for a ride?
Go to Help in the app, select "Trip issues" or "Payment," and describe the problem. Include the trip date, time, and locations. Uber will review the route and fare calculation. If you were overcharged, a refund will be issued to your Uber wallet within 5 to 10 business days.
Can I mail a complaint to Uber?
Yes, you can send mail to Uber's headquarters at 1515 3rd Street, San Francisco, CA 94158. However, mailed complaints take several weeks to receive a response. For faster resolution, use the in-app support system or email support@uber.com.
What if I was in an accident or had a safety issue during my ride?
Contact local law enforcement immediately if you were injured or witnessed a crime. Then report the incident to Uber through the app's Help menu under "Safety." Provide details about what happened, the date, time, and driver name. Uber investigates safety reports and may deactivate drivers who violate the community guidelines.