How to reach Uber support by phone
Uber does not publish a single customer service phone number that works for all account types or problems. Instead, the phone number you use depends on what you need help with — whether you are a driver, a rider, or reporting an urgent safety issue.
For riders, the fastest way to reach support is through the Uber app itself. Open the app, tap your profile icon, select "Help," choose your issue from the list, and scroll to the bottom where you will see a phone icon or "Call Support" button. Uber will call you back rather than you calling a number. Wait times vary, but this route connects you to someone who can see your account and trip history.
For drivers, the process is similar: open the Uber Driver app, tap the menu icon (three horizontal lines), select "Help," find your issue, and look for the callback option. Driver support lines sometimes have longer wait times during peak hours.
Key Takeaways
- Uber support is reached through the app by selecting Help and requesting a callback, not by calling a published phone number.
- The phone number you need depends on whether you are a rider, a driver, or reporting a safety emergency.
- For safety emergencies, call 911 first, then report the incident to Uber through the app afterward.
- Uber support hours and wait times vary by location and time of day, and some issues can only be resolved through the app.
What to do if you need immediate help during a trip
If you are in danger or witness a safety problem during an active trip, call 911 first. Do not wait for Uber support. After the emergency is handled, report what happened to Uber through the app so the company has a record.
If you need help with a trip that is not a safety emergency — such as a driver going the wrong direction, a lost item, or a billing problem — use the app's Help section while the trip is still active or within a few hours after it ends. Uber's system can see the trip details and your location history, which speeds up resolution.
Support options that do not require a phone call
Many Uber issues can be resolved without speaking to anyone. The Help section in the app includes automated solutions for common problems: lost items, trip fare disputes, driver cancellations, and account access issues. Select your problem, and Uber will either fix it automatically or show you next steps.
For riders, you can also request a refund directly through the app for certain issues like a cancelled trip or an incorrect fare. For drivers, the app allows you to dispute earnings, report a passenger issue, or request a payout adjustment without calling.
If the automated options do not solve your problem, that is when you request a callback through the Help section. Uber will contact you within the timeframe shown on screen, which is usually between a few minutes and a few hours depending on demand.
What information to have ready before contacting support
Before you request a callback or contact Uber support, gather the details about your issue. Have your account email address, phone number, and the trip number (if the problem involves a specific ride) ready. If you are reporting a lost item, know what it is and where you think you left it. If you are disputing a fare, have the trip details in front of you.
For driver issues, have your driver account email and any relevant trip numbers or passenger information. If you are reporting a passenger or safety concern, write down what happened and when, because support will ask for specifics.
Common reasons support may not resolve your issue immediately
Uber support can refund a trip fare, locate a lost item, or remove a cancellation fee during the call. However, some issues take longer. If you are disputing earnings as a driver, Uber may need to review trip data, which can take several days. If you are reporting a passenger or driver for inappropriate behavior, Uber investigates before taking action, and you may not hear the outcome.
Account access problems — such as being locked out or suspended — sometimes require additional verification steps that Uber support cannot complete on the phone. You may be asked to submit documents or answer security questions through email, which adds time to the process.
What to do if you cannot reach support or disagree with the outcome
If you have requested a callback and have not heard from Uber within the stated timeframe, try requesting help again through the app. Sometimes requests get lost in high-volume periods, and resubmitting can help.
If Uber support resolved your issue but you disagree with the decision — for example, they denied a refund you believe you deserve — you can request escalation through the app. Select "I still need help" after the support conversation ends, and your case will be reviewed by a different team member.
For billing disputes that Uber will not resolve, you can also dispute the charge with your credit card company or bank. That process is separate from Uber and may result in a refund even if Uber support said no.
Support availability and response times
Uber support operates 24 hours a day in most locations, but response times vary. During peak hours — typically evening and weekend rush times — wait times for a callback can be 30 minutes to several hours. Late night or early morning requests usually get faster responses.
Response times also depend on your location. Major cities with high Uber volume may have longer waits because more people are requesting help at the same time. Some regions have support staff that speaks multiple languages, though this is not may provide everywhere.
If you are traveling or using Uber in a different country, support is still available through the app, but the callback may come from a regional support center and response times may be longer.
Frequently Asked Questions
Is there a phone number I can call directly without using the app?
Uber does not publish a direct phone number for customer support. You must use the app to request a callback. If you do not have the app installed, download it, create or log into your account, and use the Help section to request support.
What if I lost my phone and cannot access the app?
If you lost your phone during an Uber trip, contact Uber through a computer or another device by logging into your account on uber.com. Go to your account settings and look for a Help or Support option. You can also ask someone else to help you contact Uber on your behalf by providing them your account email and the trip details.
Can I get a refund if the driver took a longer route?
You can request a refund through the Help section in the app and explain that the route was longer than necessary. Uber will review the trip map and your destination. If the driver went significantly out of the way, Uber may refund part of the fare. If they deny the refund, you can request escalation or dispute it with your payment method.
How long does it take to get a refund after I contact support?
If Uber approves a refund during the support call, it is usually processed within 3 to 5 business days and appears back on your original payment method. Some refunds process faster. If your issue requires investigation, the refund may take longer or may not be approved.
What if support says my account is suspended?
If your account is suspended, support can explain why but usually cannot unsuspend it immediately. You may need to complete verification steps, such as providing a photo ID or answering security questions. Follow the instructions support gives you, and your account status will be reviewed once you submit the required information.