Uber does not have a general customer service phone line
Uber handles most support through its app and website, not by phone. There is no single number you can call to reach Uber customer service for general questions. Instead, Uber routes different types of requests to different channels — some through the app's help menu, some through email, and some through a callback system where Uber calls you.
The reason Uber operates this way is volume: millions of rides happen every day, and phone lines would create bottlenecks. The app-based system lets you submit a request, include photos or documents, and get a response without waiting on hold. For urgent issues — like a safety concern during a ride — Uber does offer immediate phone contact, but you have to initiate it through the app first.
Key Takeaways
- Uber's main support channel is the Help section inside the Uber app, where you describe your issue and receive a response within hours or days depending on the problem type.
- For active rides, you can contact your driver directly through the app's messaging feature or call them using Uber's in-app calling, which masks both phone numbers.
- If you report a safety issue during or immediately after a ride, Uber can connect you to a support agent by phone, but you must start the report in the app.
- Lost items, billing disputes, and account problems are handled through the app's Help menu and do not have a dedicated phone number.
- Uber Eats, Uber Freight, and Uber Driver support each have separate channels; the number or method that works for rides does not work for other services.
How to contact Uber through the app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account" depending on what you need. The Help section shows categories: "Trip Issues," "Account & Payment," "Lost Items," "Safety," and others. Tap the category that matches your problem.
Describe what happened in the text box provided. Include details like the date, time, driver name, or trip number if relevant. You can attach photos or documents — for example, a photo of damage to your property, or a screenshot of a charge you dispute. Submit the request. Uber will send you a response, usually within a few hours for urgent issues like safety reports, or within one to three business days for other matters.
If the automated response does not solve your problem, you can reply to Uber's message and escalate your case. Some issues — particularly safety concerns — may trigger a callback from a support agent, but this happens only after you file the initial report in the app.
Contacting your driver during an active ride
While a ride is in progress, you can message your driver directly through the app without revealing either phone number. Tap the driver's name or photo at the top of the ride screen, then select "Message Driver." Type your message — for example, "I'm running five minutes late" or "Please use the side entrance."
You can also call your driver through the app by tapping the phone icon on the same screen. Uber's system masks both numbers, so the driver sees a temporary Uber number, not your personal phone number. This call works over data or WiFi, so it functions even if you have no cell service.
If you need to reach Uber itself during a ride — for example, to report unsafe driving — do not call a general number. Instead, tap "Safety" in the app menu during the ride. Uber can then connect you to a support agent by phone if needed.
Reporting safety issues and getting immediate help
If you feel unsafe during a ride, open the Uber app and tap the "Safety Toolkit" icon (usually a shield or alert symbol) visible on the active ride screen. Select "Report Safety Issue" and describe what is happening. You can choose to have Uber contact emergency services (911) on your behalf, or you can call 911 yourself.
After you file a safety report, Uber may call you directly to gather more information and determine what happened. This is the main scenario where Uber initiates a phone call to you — and it happens only because you reported the issue in the app first. Do not wait for a callback if you are in immediate danger; call 911 directly.
If you experience an issue after the ride ends — for example, you left something in the car or the driver was rude — use the Help menu in the app instead. Safety reports filed after a ride has ended are handled through the standard support process, not through immediate phone contact.
Separate numbers and channels for Uber Eats and Uber Driver
Uber Eats (food delivery) has its own support system separate from Uber rides. If you have a problem with a food order, open the Uber Eats app, go to Help, and describe your issue. Uber Eats support does not use the same phone callback system as rides, and calling an Uber rides support number will not help with a delivery problem.
Uber Driver (the driver app) also has separate support. Drivers can access help through the driver app's menu, and some driver issues can be escalated to a phone call with Uber's driver support team. If you are a driver, use the driver app's Help section, not the rider app.
Uber Freight has its own support portal and contact methods for commercial shippers and carriers. None of these services share a single phone number or support channel.
What to do if you cannot reach Uber through the app
If the Help menu in the app is not working, or if you do not have the app installed, you can visit uber.com and log into your account. Click "Help" at the bottom of the page. You will see the same support categories available on the website. Submit your request there, and Uber will respond to the email address associated with your account.
If you have a billing dispute or think your account has been compromised, email support is often faster than waiting for an in-app response. Go to uber.com, log in, and look for "Contact Us" or "Email Support" in the Help section. Provide as much detail as possible in your first message so Uber does not have to ask follow-up questions.
If you are locked out of your account or cannot log in, use the "Forgot Password" or "Help Signing In" option on the login screen. Uber will send you a link to reset your password or recover your account. This process does not require a phone call.
Why Uber does not publish a general phone number
Uber's decision to avoid a main phone line reflects the scale of its operation and the types of issues customers face. Most problems — a missing item, a billing question, a complaint about a driver — do not need to be solved in real time. Handling them through the app allows Uber to document everything, attach evidence, and route the request to the right team without a customer waiting on hold.
Phone support also creates a record-keeping problem: Uber would have to log every call, track what was promised, and ensure consistency across thousands of agents. The app-based system creates a written record automatically, which protects both you and Uber if a dispute arises later.
For truly urgent issues — safety, active fraud, or a ride that is going wrong right now — Uber does provide phone contact, but only after you initiate the report in the app. This hybrid approach prioritizes immediate threats while handling routine issues efficiently.
Frequently Asked Questions
Can I call Uber to cancel a ride?
Yes, but not by calling a general Uber number. Open the app, find your active ride, and tap "Cancel Ride." The cancellation happens instantly. If you have already been matched with a driver and cancel, you may be charged a cancellation fee depending on how far away the driver is. Canceling through the app is the only way to do it.
What if I left something in an Uber and need to reach the driver?
Go to the trip in your Uber app history, tap "I Lost an Item," and describe what you left behind. Uber will attempt to contact the driver on your behalf. You can also message the driver directly through the app within a short window after the ride ends. If the driver does not respond, file a lost item report through Help, and Uber will follow up.
Is there a phone number for Uber Driver support?
Uber Driver support is accessed through the driver app, not by phone. Drivers can tap Help in the app menu and describe their issue. Some driver problems — like account suspension or payment disputes — may result in a callback from Uber's driver support team, but you have to file the report in the app first.
What happens if I call 911 during an Uber ride?
Calling 911 is the right choice if you are in immediate danger. After you call 911, you can also report the incident to Uber through the Safety Toolkit in the app so Uber knows what happened and can take action against the driver if needed. Do not delay calling 911 to file a report in the app first.
Can I get a refund by calling Uber?
No. Refunds and billing adjustments are handled through the Help menu in the app or on uber.com. Describe the charge you dispute, explain why you think it is wrong, and attach any evidence — like a screenshot or photo. Uber will review your request and respond within one to three business days. There is no phone number to call for refunds.