Uber Eats does not have a general customer service phone line

Uber Eats handles most customer issues through the app or website, not through a phone number you can call. There is no single customer service phone line for Uber Eats in the United States or most other countries. Instead, the company routes support requests through in-app messaging, email, and web forms.

If you need to reach someone about an order, account issue, or payment problem, you will start through the app or website. The response time varies depending on the issue type and current support volume, but most messages receive a reply within a few hours to a day.

Key Takeaways

  • Uber Eats support is available through the app or website, not by calling a phone number.
  • You can contact support by opening your order, tapping "Help," and selecting your issue from the menu.
  • For account or payment problems, go to the Account section in the app and look for "Help" or "Contact Us."
  • If you are a restaurant or delivery driver, Uber has separate support channels accessed through your driver or restaurant app.
  • Response times typically range from a few hours to one business day, depending on the issue.

How to contact Uber Eats through the app

Open the Uber Eats app and find the order you need help with. Tap the order, then look for a "Help" button or link — this is usually at the bottom of the order details screen. Tap it and you will see a list of common issues like "Order not arrived," "Item missing," or "Charged incorrectly."

Select the issue that matches your problem. The app will then show you options to resolve it, which might include a refund, credit to your account, or the ability to message support directly. If none of the preset options fit your situation, there is usually a "Something else" or "Contact support" option that lets you type a message to the support team.

Keep your order number and any relevant details (like what was wrong with the order or when it arrived) ready when you message. The more specific you are, the faster support can help you.

How to contact Uber Eats about account or payment issues

If your problem is not tied to a specific order — for example, you were charged twice, your payment method is not working, or you have a question about your account — go to the Account section of the app. Tap the profile icon (usually in the bottom right corner), then look for "Help," "Support," or "Contact Us."

From there, you can describe your issue and send a message to support. You can also look for a FAQ or help article that might answer your question right away, which is often faster than waiting for a response.

For payment disputes or billing questions, have your payment method details and the date of the transaction ready. Support will ask for this information to investigate.

Support options for Uber Eats drivers and restaurants

If you deliver for Uber Eats or operate a restaurant on the platform, you have access to different support channels. Drivers can find help through the Uber Driver app under "Account" or "Help." Restaurants access support through the Uber Eats for Business app or the restaurant dashboard on the web.

Both driver and restaurant support have in-app messaging and, in some cases, phone support for urgent issues. The availability of phone support depends on your location and account type. Check your driver or restaurant app for the most current contact options in your area.

What to do if you do not get a response

If you have messaged support and have not heard back within 24 hours, try sending another message with a brief summary of your issue. Sometimes messages get lost in high-volume periods, especially during peak ordering times.

You can also try reaching out through a different channel. If you messaged through the app, try logging into your account on the Uber Eats website and using the contact form there. Different channels sometimes route to different support teams, and one may respond faster than the other.

If your issue involves a refund or credit that was promised but not delivered, include the date you first contacted support and any reference numbers or order details in your follow-up message. This helps the support team find your case history quickly.

When to contact Uber directly instead

Uber Eats is owned by Uber, but it is a separate service with its own support system. If you have an issue with your Uber account (rides, not food delivery), do not contact Uber Eats support — they cannot help with that. Go to the Uber app instead and follow the same process: tap your order or account, then "Help."

If you believe you have been scammed, your account has been hacked, or you have a serious safety concern, you can report it through the app and also look for Uber's safety or fraud reporting page on the main Uber website. These issues sometimes get routed to a different team that handles them more urgently.

Frequently Asked Questions

Can I call Uber Eats to report a missing item?

No, but you can report it in the app faster than you could wait on hold. Open your order, tap "Help," select "Item missing," and the app will usually offer an immediate refund or credit. If the preset options do not work, you can message support directly from that same screen.

What if I need to cancel my order right now?

Open the app, find your active order, and look for a "Cancel" button. If the order has not been picked up by a driver yet, you can cancel it immediately. If a driver is already on the way, you may not be able to cancel, but you can message the driver or contact support to ask.

How do I report a driver or restaurant to Uber Eats?

After your order is complete, you will see a rating screen. Below the stars, there is usually a "Report" or "Something went wrong" option. Tap it and describe the issue. You can also go back to a past order and report it through the order details screen.

Is there a way to talk to a real person at Uber Eats?

You can message a support agent through the app, but there is no live chat or phone line for most customer issues. Messages are answered by real people, not automated systems, but response times depend on support volume. Drivers and restaurants in some locations may have access to phone support — check your app to see what is available in your area.

What should I do if I was charged but my order never arrived?

Open the app, find the order, tap "Help," and select "Order not arrived." Support can investigate whether the driver completed the delivery and offer a refund if the order truly did not reach you. Have the delivery time and your address ready when you contact them.