Uber does not publish a single customer service phone number that works for all account types
Uber's phone support varies depending on whether you are a driver, a rider, or a business account holder. The company routes calls through the Uber app itself rather than listing a public number. This means the fastest way to reach someone is usually through the app's built-in help feature, which can connect you to a live agent or provide a callback number specific to your issue.
If you need to contact Uber by phone, the method depends on what you are trying to resolve. Riders, drivers, and Uber Eats users each have different support pathways, and not all issues may have access to for phone support. Some problems are handled only through the app or email.
Key Takeaways
- Uber does not advertise a general customer service phone number; instead, you request a callback through the app's Help section.
- The phone number you receive depends on your account type (rider, driver, or Uber Eats) and the nature of your issue.
- Phone support is not available for all issues — some are handled only through in-app chat or email.
- Response times vary; callback requests may take hours or longer depending on call volume and your location.
- If you cannot reach support through the app, you can try contacting Uber through its website support portal or social media channels.
How to request a callback through the Uber app
Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support" depending on your app version. Browse the list of common issues or use the search bar to describe your problem. If your issue does not match a self-help article, you will see an option to "Contact Us" or "Get Help." Tap that button.
The app will then ask whether you want to chat with an agent, receive a callback, or view help articles. Select "Call" or "Get a callback." Uber will ask for a brief description of your issue and confirm your phone number. You will receive a call from an Uber support agent, usually within a few minutes to a few hours depending on call volume in your area.
Keep your phone nearby after requesting a callback. Uber support calls come from a local or toll-free number and may not identify themselves as Uber on your caller ID, so do not miss the call. If you do, you can request another callback through the app.
What issues Uber handles by phone versus other channels
Uber offers phone support for urgent issues like lost items, safety concerns, payment disputes, and account access problems. If you lost something in an Uber vehicle, calling is often faster than email because the driver may still be nearby or the item may be in the lost and found. Safety issues — including harassment or unsafe driving — are also prioritized for phone support.
Issues that Uber typically handles only through the app or email include account verification, document uploads for drivers, and general account questions. If you are trying to submit a driver's license photo or proof of insurance, you will need to do that through the app, not by phone. Billing questions are sometimes handled by phone but often require you to submit documentation through the app first.
If the app's Help section does not offer a phone option for your issue, it means Uber does not provide phone support for that particular problem. In those cases, you can try emailing support through the app or visiting the Uber website's contact page.
Uber driver support phone numbers and process
Drivers access support differently than riders. Open the Uber Driver app and tap the menu icon. Select "Help" and then "Contact Support." Describe your issue and request a callback. Driver support covers topics like account suspension, payment issues, document problems, and vehicle verification.
Driver support phone lines often have longer wait times than rider support because the volume of driver inquiries is high. If you are locked out of your account or have an urgent driving question, requesting a callback through the app is still the fastest method. Some driver issues — like vehicle inspection failures — may require you to resubmit documents through the app rather than resolve them by phone.
Uber Eats customer service by phone
Uber Eats customers can request phone support through the Uber Eats app. Tap the account icon in the lower right, then select "Help." Choose your issue from the list or search for it. If a phone option is available, tap "Contact Us" and select "Call." Uber Eats support handles order issues, missing items, refund requests, and restaurant problems.
Uber Eats phone support is often faster for food-related issues because time matters — if your order arrived cold or incomplete, a phone agent can process a refund or replacement more quickly than email. However, some restaurants handle their own customer service, so Uber may direct you to contact the restaurant directly instead.
Alternative ways to reach Uber if the app is not working
If you cannot access the Uber app or the Help section is not loading, visit the Uber website and look for the "Help" or "Contact Us" link. You can submit a support request through the website's contact form, though response times are typically longer than phone callbacks. The website also has a searchable help center with articles about common issues.
Uber maintains social media accounts on Twitter and Facebook. Some customers report faster responses by messaging Uber's official accounts directly, though this is not an official support channel. Response times vary, and Uber may direct you back to the app or website.
If you are in a safety emergency — such as if you feel unsafe in a vehicle or witness a crime — do not wait for Uber support. Call 911 immediately. Uber support cannot respond to emergencies faster than emergency services.
What to expect when Uber calls you back
When an Uber support agent calls, have your account information ready. They will ask for your name, phone number, and email address to verify your account. Be prepared to describe your issue in detail. If you are reporting a lost item, describe what it looks like and where you left it. If you are disputing a charge, have the trip details available.
Support agents can sometimes resolve issues immediately, such as issuing a refund for a missing item or canceling a disputed charge. Other issues — like account suspension or document verification — may require follow-up through the app or email. The agent will explain next steps before ending the call.
Call times vary by location and time of day. Calling during business hours (typically 8 a.m. to 8 p.m. in your time zone) usually results in shorter wait times. Late-night or early-morning callbacks may take longer.
Frequently Asked Questions
Is there a phone number I can call directly without using the app?
Uber does not publish a direct phone number for general customer service. The company routes calls through the app to match you with the right support team for your issue. If you cannot use the app, try the website contact form or social media, but expect longer response times than a callback request through the app.
How long does it take to receive a callback?
Callback times range from a few minutes to several hours depending on call volume in your area and the time of day. Urgent issues like safety concerns may be prioritized. If you do not receive a callback within a few hours, you can request another one through the app.
Can I speak to a manager or escalate my issue?
During a phone call, you can ask the agent to escalate your issue if you are not satisfied with their response. Not all issues can be escalated immediately, but the agent can note your request and pass it to a supervisor. Some issues require written documentation before escalation.
What if Uber's phone support cannot resolve my problem?
If phone support cannot help, ask the agent what the next step is. Some issues require email follow-up with documentation, resubmission through the app, or contact with another department. The agent should explain the timeline and what you need to do next.
Does Uber offer phone support in languages other than English?
Uber support is primarily available in English, though some agents may speak other languages depending on your location. When you request a callback, the app may ask for your preferred language. Availability varies by region.