Uber's main customer support line and what it covers
Uber does not publish a single phone number for general customer support. Instead, the company routes calls through the Uber app itself. To reach a support agent by phone, open the Uber app, go to the Account menu, select Help, choose your issue category, and look for a "Call Support" or "Get Help" button. The system will then connect you to an agent.
The phone support available through the app covers trip issues (missing items, safety concerns, driver disputes), account problems (login trouble, payment issues, account access), and billing questions. Wait times vary depending on demand and your location, but most calls connect within 5 to 15 minutes during business hours.
Uber also maintains a general support website at uber.com/help, where you can submit written requests, view FAQs, and track the status of your case. This route does not involve a phone call but can be faster for non-urgent issues.
Key Takeaways
- Uber phone support is only available through the app — there is no general customer service number you can call directly.
- To reach a support agent, open the Uber app, go to Account > Help, select your issue type, and tap the phone support option if available.
- Phone support handles trip disputes, account access problems, lost items, and billing questions.
- Written support through uber.com/help may resolve your issue faster if the matter is not urgent.
How to find the phone support option in the Uber app
The exact steps depend on whether you are using the driver app or the rider app, but the process is similar. Open Uber, tap your profile icon (usually in the top left or bottom right), and select Account or Settings. From there, look for Help, Support, or a question mark icon.
Once you are in the Help section, the app will ask you to describe your issue or choose from a list of common problems. After you select a category, the app may offer solutions or FAQs first. If you still need to speak to someone, a "Call Support" button or "Chat with Support" option will appear. Tap the phone icon to be connected to an agent.
If the phone option does not appear for your issue type, it means Uber is directing that particular problem through chat or email instead. Not all issue categories have phone support available.
What happens when you call Uber support
When you tap the phone support button, Uber's system will dial you — you do not call a number yourself. The call is routed through Uber's servers, so the agent can see your account, trip history, and the issue you reported before they speak to you.
Have your account email and the trip ID (if the issue involves a specific ride) ready before you call. The agent will verify your identity and then work through your problem. For lost items, they may file a claim with the driver. For trip disputes, they can review the route and fare. For account issues, they can reset passwords or investigate unauthorized activity.
Call times vary. Simple issues like resetting a password may take 5 minutes. Disputes over fares or driver behavior can take 15 to 30 minutes. The agent will either resolve the issue during the call or tell you they need to investigate further and will follow up by email within 24 to 48 hours.
When phone support is not available
Uber does not offer phone support for every issue. Account creation, payment method setup, and general account questions are usually handled through the app's written support or the website. Driver-related complaints may be routed to chat or email instead of phone, depending on your location and the nature of the complaint.
If you do not see a phone option after selecting your issue category, the app will offer chat or email as alternatives. Chat support is often faster for straightforward questions. Email support is slower but creates a written record of your case, which can be useful if you need to escalate.
Contacting Uber through other channels
If you cannot reach support through the app, you can submit a request through uber.com/help. Select your issue type, describe what happened, and provide any relevant details (trip ID, driver name, date and time). Uber will respond by email within 24 to 72 hours, depending on how busy the support team is.
For urgent safety issues — such as a threat during a ride or suspicious account activity — report the problem immediately through the app's Help section and mark it as urgent. Uber prioritizes safety reports and will contact you by phone or email within a few hours.
Uber does not monitor social media for support requests, and messages sent to Uber's Twitter or Facebook accounts are not a reliable way to reach support. The app and website are the official channels.
What to have ready before you call
Gather these details before you tap the phone support button: your account email address, the phone number associated with your account, and the trip ID if your issue involves a specific ride. If you are reporting a lost item, have a description of what you lost and which vehicle or location it was in.
For billing disputes, have your payment method information and the date of the charge in question. For driver complaints, note the date and time of the ride and describe what happened. The more specific you are, the faster the agent can investigate.
If you are calling about a ride you took with a different account (for example, a family member's account), have that account's email address ready as well.
Frequently Asked Questions
Can I call Uber without using the app?
No. Uber does not publish a phone number you can dial directly. All phone support is initiated through the Uber app. If you have lost access to the app or your phone, you can submit a request through uber.com/help using a computer or another device.
How long does it take to reach someone on the phone?
Wait times typically range from 5 to 15 minutes during peak hours, and 2 to 5 minutes during off-peak times. If the support line is very busy, the app may offer to call you back at a scheduled time instead of keeping you on hold.
Will Uber refund me if I call support?
Refunds are decided on a case-by-case basis. The agent will review your trip, fare, or charge and determine whether a refund is warranted. They will tell you during the call whether a refund will be issued and when it will appear in your account (usually 3 to 5 business days).
What if I need to report a safety issue?
Mark your report as urgent in the Help section of the app. Uber prioritizes safety issues and will contact you by phone or email within a few hours. If you are in immediate danger, call 911 first, then report the incident to Uber.
Can I get a phone number for a specific Uber office or location?
Uber does not publish phone numbers for individual offices. All customer support goes through the app. If you need to reach a specific department (such as Uber Eats support or Uber for Business), the Help section of the relevant app will route you to the right team.