Uber's main support line and what it covers

Uber does not publish a single customer service phone number that works for all issues. Instead, the phone number you need depends on what you are calling about — rides, Uber Eats, driver issues, or account problems. The fastest way to reach a person is usually through the Uber app itself, which routes your call to the right department based on your issue.

If you are a rider with an active trip or an urgent safety concern, you can call the driver directly through the app. For account issues, payment problems, or lost items, the in-app support chat or phone callback option is the standard route. Uber will call you back rather than giving you a number to call.

The company does maintain a general support line for specific situations — mainly driver-related inquiries and business accounts — but this number is not widely advertised because it is not designed for routine rider support.

Key Takeaways

  • Uber's in-app support feature is the primary way to reach help; you can request a phone callback rather than waiting on hold.
  • For active trips or safety emergencies, you can call your driver directly through the app without needing their personal number.
  • Uber Eats support is separate from Uber rides support and is accessed through the Eats app.
  • Driver-specific issues and business account questions may require contacting Uber's business support line, which varies by region.

How to request a callback through the Uber app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" and then choose the category that matches your issue — "Trip Issues," "Account & Payment," "Lost Item," or "Safety." Describe your problem in the text box that appears.

At the bottom of the help screen, you will see an option that says "Call Us" or "Get Help by Phone." Tap this option and Uber will call you back within a few minutes. You do not need to provide your phone number; the app already has it. This callback method usually connects you faster than calling a general number would, because the system already knows what your issue is.

If you do not see a callback option for your specific issue, it means that problem is handled through chat or email only. In that case, you can describe the issue in writing and a support agent will respond within 24 to 48 hours.

Calling your driver during an active trip

If you are currently in a ride and need to reach your driver, tap the driver's name or photo at the top of the trip screen. A phone icon will appear; tap it to call. This call goes directly to the driver's phone and does not route through Uber's support system.

Use this method for navigation questions, clarifications about your pickup location, or if you need to cancel the trip. Do not use this for non-emergency safety concerns — if you feel unsafe, end the trip immediately and contact local police, then report the incident to Uber through the app.

Uber Eats support phone line

Uber Eats support is accessed through the Uber Eats app, not the Uber rides app. Open Eats, tap the account icon in the lower right, then select "Help." Choose your issue category — "Order Issues," "Delivery Problems," "Payment," or "Restaurant Feedback" — and request a callback the same way you would for rides.

Uber Eats support handles restaurant orders, delivery tracking, refunds, and missing items from orders. If your issue involves the restaurant itself rather than Uber's service, Uber can provide the restaurant's direct contact information.

Driver and business account support

If you drive for Uber or manage a business account, support is handled through a separate channel. Drivers can access the Driver app and tap "Account" then "Help" to reach driver-specific support. Business accounts have their own support portal accessible through the Uber for Business website.

Uber does maintain a driver support line in some regions, but the number is provided only to active drivers through their app. If you are a driver and cannot find the number in your app, contact support through the app itself and request the phone number for your region.

What to have ready before you call

Before requesting a callback, gather the information relevant to your issue. For trip problems, have your trip number ready — it appears in your ride history. For payment issues, know which card or payment method you used. For lost items, remember which trip you were on and what you lost.

If you are reporting a safety incident, have the date and time of the trip and the driver's name. If you are disputing a charge, have the trip details and the amount in question. Having this information before the call connects you to an agent who can resolve your issue faster.

When phone support is not available

Some issues cannot be resolved by phone. Account security problems — like a compromised password or unauthorized charges — are usually handled through email or in-app verification only, because Uber cannot confirm your identity over the phone. Disputes that require investigation, like claims of a damaged item or a safety incident, may require written documentation before a phone call is scheduled.

If you request a callback and do not receive one within 10 minutes, check that your phone is not on silent and that you have not accidentally declined the call. If the callback does not come through, try requesting it again through the app.

Frequently Asked Questions

Is there a general Uber customer service number I can call?

Uber does not publish a general customer service number for riders. The in-app callback system is the official way to reach support. If you search online for an Uber phone number, you may find third-party numbers that claim to be Uber support — these are not affiliated with Uber and may charge fees.

What if I cannot use the app to request a callback?

If your app is not working or you do not have a smartphone, visit help.uber.com in a web browser. You can submit a support request through the website and request a callback. The website support form works the same way as the app.

How long does it take to get a callback?

Callbacks typically arrive within 5 to 15 minutes during business hours. Wait times are longer during peak hours (lunch and evening rush) and on weekends. If you are not in a rush, chat support through the app may respond faster than a phone callback.

Can I call Uber to report a safety emergency?

If you are in immediate danger, call 911 first. After you are safe, report the incident to Uber through the app. Do not wait for a callback — go to Help, select "Safety," and describe what happened. Uber will investigate and may deactivate the driver.

What if my issue is with an Uber driver who is not responding?

If your driver is not picking you up or is going the wrong direction, tap "Call Driver" through the app. If the driver does not answer or does not correct course, cancel the trip and request a callback to Uber support. You can report the driver's behavior and request a refund for the trip.