Where to find your Uber rating on the app

Your Uber rating appears in your account profile. Open the Uber app, tap the account icon (usually a person or profile symbol) in the top left or bottom right corner, and look for your rating displayed as a number out of 5.0, often shown with a star icon. The exact location varies slightly depending on whether you use Uber for rides, Uber Eats, or both, and whether you are on iOS or Android.

If you drive for Uber, your driver rating is in the same profile section. Riders and drivers see their ratings in the same place, though the numbers are calculated differently — rider ratings reflect how drivers rate you, and driver ratings reflect how riders rate you.

Key Takeaways

  • Your rating is visible in your account profile within the Uber app, shown as a number between 1.0 and 5.0 with a star.
  • Rider ratings come from driver feedback, and driver ratings come from rider feedback — they measure different things.
  • Ratings below 4.6 as a driver can result in deactivation, though Uber gives warnings before that happens.
  • You cannot see individual ratings from specific trips, only your overall average.
  • Ratings update after each trip once the other party has submitted their feedback, usually within a few hours.

What your rating number actually means

A rating of 4.6 or higher is considered good on Uber's platform. Most active riders and drivers fall between 4.7 and 4.9. A rating below 4.6 as a driver triggers warnings from Uber and can lead to deactivation if it does not improve. As a rider, a very low rating (below 4.0) may result in fewer drivers accepting your requests, though Uber does not publicly state an exact threshold where riders are deactivated.

The rating reflects the average of all feedback you have received. A single bad rating does not drastically change your score if you have many trips, but it does pull the average down. Someone with 500 trips and one 1-star rating will have a higher overall score than someone with 10 trips and one 1-star rating.

Why your rating might be lower than expected

Drivers rate riders on cleanliness, communication, and behavior during the trip. Common reasons for lower rider ratings include being late to pickup, leaving trash in the car, being rude, or canceling frequently. Riders rate drivers on driving safety, cleanliness of the vehicle, route choice, and friendliness. Drivers receive lower ratings for unsafe driving, a dirty car, taking a much longer route than necessary, or being unfriendly.

One low rating from a single trip will not tank your overall score if you have many trips behind you. However, if you have only taken a few trips, each rating carries more weight. A new rider with two trips and one 1-star rating will show a 3.0 average, which is very low.

How to check your rating history and trip feedback

Uber does not show you individual ratings from specific trips or written comments that drivers or riders left about you. You can see only your overall average rating in your profile. To understand what might be affecting your score, you can look at your trip history — the app shows a list of all your recent trips with dates and times, which you can cross-reference with when you received lower ratings.

If you want to know why a specific trip resulted in a low rating, you would need to contact Uber support directly. They can sometimes provide more detail about feedback, though they do not always share the exact comments. You can reach support through the app by going to your account, selecting Help, and choosing the trip in question.

Steps to improve a low rating

If you are a rider, arrive on time or early, keep the car clean, communicate clearly with your driver, and be respectful. Cancel only when necessary, since frequent cancellations lower your rating. If you are a driver, maintain a clean vehicle, follow the GPS route (or explain why you are taking a different one), drive safely and smoothly, and be friendly and professional.

Ratings improve over time as you take more trips and receive better feedback. If your rating is 4.5 or below as a driver, Uber may send you a message asking you to improve. Continuing to receive low ratings after that warning can result in deactivation, meaning you can no longer drive for the platform. Riders do not face deactivation in the same way, but a very low rating may make it harder to find drivers willing to accept your requests.

What happens if your rating drops too low

For drivers, Uber typically deactivates accounts with ratings below 4.6 after a warning period. The exact process varies by city and Uber's current policies, but you will receive notification before deactivation occurs. You may have the option to improve your rating over a set number of trips before the account is closed.

For riders, there is no official deactivation threshold that Uber has publicly stated. However, drivers can see your rating before accepting a request, and many drivers decline requests from riders with ratings below 4.0. This means a low rider rating makes it harder to get a ride, even if your account is not formally closed.

Frequently Asked Questions

Can I see who gave me a low rating?

No. Uber does not reveal which specific driver or rider left a rating or what they said about you. You can see only your overall average and your trip history. If you want details about a particular trip, contact Uber support through the app.

Does my rating reset if I stop using Uber for a while?

No. Your rating stays on your account indefinitely. However, it will improve as you take more trips and receive better ratings, since the average is calculated across all your trips. A long break from using Uber does not erase your history.

Why can't I see my rating in the app?

If your rating is not visible, make sure you are logged into the correct account and that the app is up to date. Some accounts, particularly very new ones with only one or two trips, may not display a rating yet. Contact Uber support if the rating still does not appear after several trips.

Does Uber show ratings differently for Uber Eats versus Uber rides?

Yes. If you use both services, you have separate ratings — one for Uber rides (based on driver or rider feedback) and one for Uber Eats (based on delivery driver or customer feedback). Each rating appears in your profile under the relevant service.

Can I dispute a rating I think is unfair?

Uber does not have a formal dispute process for individual ratings. However, you can contact support through the app to report a rating you believe was given in error or in bad faith. Support can review the trip and may remove a rating in rare cases, though this is not may provide.