The fastest way to contact Uber is through the app itself, not by phone or email
Uber does not publish a general customer service phone number. Instead, you reach support through the Help section in your Uber app, which routes your issue to the right team and lets you track responses. You can also message support through the app's chat feature, which typically responds within hours during business hours.
If you do not have the app or cannot access it, you can go to help.uber.com and sign in with your account email. From there, you can describe your issue and start a support conversation. The website version works the same way as the app — you submit a request and receive responses through the same channel.
Support hours vary by region and issue type. Urgent issues like safety concerns or lost items get faster response times than billing questions. Uber does not staff a live phone line for most account issues, so chat or email through the app is your only direct route.
Key Takeaways
- Open the Help section in your Uber app, describe your issue, and Uber will assign it to the right department — this is faster than trying to find a phone number.
- You can also reach support through help.uber.com if you sign in with your account email, and you will receive responses in the same chat thread.
- Safety issues and lost items get priority; billing and account questions may take longer.
- Uber does not publish a general customer service phone number for most issues.
- Keep your confirmation number, trip details, or driver name handy when you contact support so they can locate your account quickly.
How to find the Help section in the Uber app
Open your Uber app and tap the menu icon (three horizontal lines) in the bottom right corner. Select "Help" from the menu. You will see a list of common issues — tap the one that matches your problem, or scroll to the bottom and select "Can't find what you need?" to describe a different issue.
After you describe your problem, Uber will show you suggested solutions. If none of those work, you can tap "Contact Support" to start a conversation with a support agent. This opens a chat window where you can type messages and receive responses.
Keep the chat window open or bookmark it. Uber will send you notifications when support responds, and you can check the conversation history anytime by going back to Help and selecting "Your support conversations."
What information to have ready before you contact support
Gather these details before you start a support conversation: your trip confirmation number (shown in your trip history), the date and time of the trip, the driver's name or vehicle details, and your account email address. If your issue involves payment, have your card or payment method information available.
For lost item claims, describe what you lost, where you think you left it, and when you last had it. For safety concerns, write down exactly what happened and when. For account access problems, be ready to verify your identity — Uber may ask for a phone number, email, or the last four digits of a payment method.
Having this information ready means support can resolve your issue faster and you will not have to wait for follow-up messages asking for details.
Contacting support through help.uber.com
Go to help.uber.com in any web browser. Click "Sign In" and enter the email address and password for your Uber account. Once you are logged in, you will see the same Help menu as the app — select your issue type or choose "Can't find what you need?" to describe something else.
The website version works identically to the app. You will see suggested solutions first, then the option to contact support. Your conversation will appear in a chat window, and you can check back on it anytime by signing in again and going to "Your support conversations."
Use the website version if your phone is broken, your app is not working, or you prefer typing on a larger screen. Responses come through the same system regardless of whether you contact support through the app or the website.
Different issue types and typical response times
Uber prioritizes support requests differently based on the type of problem. Safety issues — such as driver behavior, passenger behavior, or accidents — get the fastest response, often within a few hours. Lost item claims are usually handled within 24 to 48 hours. Billing disputes and account access problems typically take 24 to 72 hours.
During peak hours (evenings and weekends), response times may be longer. If you contact support during off-hours, your message will be queued and answered when the next shift begins. Uber does not may provide specific response times for non-urgent issues.
If your issue is truly urgent — for example, you are in immediate danger or need to report a crime — call 911 or your local emergency number instead of using Uber support. For serious safety concerns, you can also report the driver or passenger directly through the app by going to your trip history, selecting the trip, and tapping "Report Safety Incident."
Resolving common issues without contacting support
Before you contact support, check whether your issue can be resolved in the app. If a trip charge seems wrong, go to your trip history, select the trip, and tap "Fare Details" to see the breakdown. If you think you were overcharged, you can request a fare review from that same screen — Uber will investigate and refund you if the charge was incorrect.
If you lost an item in a vehicle, go to your trip history, select the trip, and tap "Lost Item." Uber will contact the driver on your behalf and ask them to check the vehicle. If the driver finds your item, Uber will coordinate the return or arrange a reward.
For account access problems, try resetting your password by going to the Uber login page and clicking "Forgot password?" If you still cannot sign in after resetting, then contact support through help.uber.com (you can sign in with a different email if needed).
What to do if support does not respond or you disagree with their decision
If you do not hear back from support within the timeframe you expect, go back to your support conversation and send a follow-up message. Include your confirmation number and a brief summary of your issue so the new agent can quickly understand the context.
If support resolves your issue but you disagree with their decision — for example, they denied a refund or closed your case — you can reply in the same chat thread and explain why you think the decision was wrong. Provide any new information or evidence that might change the outcome. Support will review your response and may escalate it to a supervisor.
If you have exhausted the support chat and still believe your issue was not handled fairly, you can contact Uber through their official social media accounts (Twitter, Facebook) or look for a formal appeals process in your region. Some countries have consumer protection agencies that can mediate disputes with ride-sharing companies.
Frequently Asked Questions
Can I call Uber support instead of using the app?
Uber does not publish a general phone number for customer support. In some regions, you may find a phone number in the app's Help section for specific issues like account verification, but most support goes through the in-app chat. Calling is not the standard route.
How long does it usually take to get a response from Uber support?
Response times vary by issue type and region. Safety issues typically get responses within a few hours. Lost items and billing questions usually take 24 to 72 hours. During nights and weekends, wait times may be longer. Uber does not may provide specific response times for non-urgent issues.
What if I need to contact Uber about a driver or passenger?
Go to your trip history, select the trip, and tap "Report" or "Report Safety Incident." Describe what happened. Uber will investigate and may deactivate the driver or passenger if the report is substantiated. You can also contact support through the Help section if you want to follow up on your report.
Can I get a refund if I was overcharged?
Go to your trip history, select the trip, and tap "Fare Details," then "Request Fare Review." Uber will examine the charge and refund you if it was incorrect. If the review does not resolve it, contact support through the Help section with your confirmation number and an explanation of why you think the charge was wrong.
What should I do if I cannot sign into my Uber account?
Try resetting your password by going to the Uber login page and clicking "Forgot password?" If that does not work, go to help.uber.com, click "Sign In," and use a different email address if you have one linked to your account. If you still cannot access your account, contact support through the website version and explain the problem.