The fastest way to reach Uber Eats support depends on your problem
Uber Eats has three main contact routes: the app or website (fastest for most issues), phone support (for urgent problems), and email (for detailed complaints). The app is your first stop because it shows your order history and lets support see exactly what happened. Phone support exists but is harder to reach than the app route. Email works best when you need to document something or have a complex issue that requires a written record.
Response times vary by method. The app usually gets you an answer within minutes to a few hours. Phone lines can have long wait times, especially during meal hours. Email typically takes 24 to 48 hours.
Key Takeaways
- Open the Uber Eats app, go to your active or past order, and tap "Help" to reach support fastest for order-specific issues.
- Call 1-800-253-0000 (US) for urgent problems, but expect longer waits during peak meal times.
- Email support through the app's help section when you need a written record or have a detailed complaint.
- Have your order number, delivery address, and a description of the problem ready before contacting support.
- Account or payment issues often resolve faster through the app than through phone or email.
Using the app to contact support
The app is the fastest route for almost every issue. Open Uber Eats, find the order you need help with (current or past), and tap the "Help" button. You'll see a list of common problems — select the one that matches yours. The app will often show you solutions immediately, or let you message a support agent directly.
For account-level issues (not tied to a specific order), go to your account menu, select "Help," and choose your problem type. This route works for password resets, payment method issues, promo code problems, and account suspension questions.
The app keeps a record of your conversation, which is useful if you need to reference what support told you. Screenshots of your messages are also proof if you later dispute a charge with your bank.
Calling Uber Eats customer service
The US phone number is 1-800-253-0000. This line handles urgent issues like a driver who won't deliver, a missing order that needs immediate resolution, or a charge you didn't authorize. Call during off-peak hours (mid-afternoon or late evening) if you can, because wait times spike during lunch and dinner.
Have your order number, phone number, and a brief description of the problem ready before you call. The wait queue moves faster when you can state your issue clearly in 10 seconds or less. If the line is extremely busy, the system may offer to call you back instead of keeping you on hold.
Some regions have local phone numbers instead of the 1-800 line. Check your app's help section to see the number for your area.
Emailing Uber Eats support
Email is best for complaints you want documented, disputes about charges, or issues too complex to explain quickly. To email, open the app, go to Help, and look for an option to "Contact Us" or "Send us a message." This routes to Uber's support email system rather than giving you a public email address.
Write a clear subject line (for example, "Missing items from order #12345") and include your order number, the date, what happened, and what you want as a resolution. Attach screenshots if they help explain the problem. Response time is usually 24 to 48 hours, sometimes longer if your issue needs investigation.
Keep copies of your email and any responses. If you later dispute a charge with your credit card company, you'll need proof that you reported the problem to Uber Eats first.
What information to have ready
Before you contact support, gather these details: your order number (visible in the app), the date and time of the order, your delivery address, the restaurant name, and a clear description of what went wrong. If it's a payment issue, have the card or payment method you used. If it's a delivery problem, note the driver's name or vehicle details if you saw them.
For account issues, have your phone number and email address associated with your account. If you're locked out, have any recent order numbers or payment methods you remember using.
Common issues and which contact method works best
| Problem | Best Contact Method | Why |
|---|---|---|
| Missing items from order | App (Help on order) | Support can see the order details and often refund immediately |
| Driver won't deliver or is very late | Phone (1-800-253-0000) | Needs immediate action; app messaging is too slow |
| Charged twice or wrong amount | App first, then email if not resolved | App is faster; email documents the dispute |
| Account locked or password reset not working | App (Account Help) | Support can verify your identity and unlock quickly |
| Dispute about refund or credit | Creates a paper trail for your records | |
| Food quality or safety concern | App or email | App for quick refund; email if you want investigation documented |
What to do if you don't get a response
If the app support doesn't respond within a few hours, try calling. If phone support doesn't resolve it, follow up with email and reference your phone call (date and time). Include any confirmation numbers or names of agents you spoke with.
If you've contacted support multiple times and the issue isn't resolved, you can dispute the charge with your credit card company or bank. Most card companies will side with you if you can show you reported the problem to Uber Eats first. Keep all screenshots and email records.
For safety issues (food poisoning, driver behavior, harassment), contact support through the app and select "Safety" as the issue type. These reports are prioritized and may trigger an investigation.
Frequently Asked Questions
Can I get a refund through the app or do I have to call?
Most refunds happen through the app. Open your order, tap Help, describe the problem (missing items, wrong order, cold food), and support will often refund you without a call. If the app doesn't offer a refund option, then call the phone line.
How long does Uber Eats support take to respond?
App messaging usually gets a response within minutes to a few hours. Phone support varies by time of day but can have 15- to 30-minute waits during peak hours. Email takes 24 to 48 hours. Urgent issues (driver won't deliver) are prioritized.
What if I'm outside the US?
Open the Uber Eats app, go to Help, and look for your country or region. The app will show the correct phone number and contact method for your location. Some countries use chat support instead of phone lines.
Can I contact the restaurant directly instead of Uber Eats?
You can, but Uber Eats support is faster for refunds because they control the payment. Contact the restaurant if you want to report a quality issue or give feedback, but go through Uber Eats for money back.
What if my issue is about a driver's behavior?
Report it through the app immediately after the delivery. Go to your order, tap Help, and select "Safety" or "Driver behavior." Include details of what happened. These reports are taken seriously and may result in the driver being deactivated.