How to close your Uber account
You can close your Uber account through the app or website in a few minutes. Open the app, go to your account settings, find the option to delete your account, and confirm. Uber will deactivate your account immediately, though it takes up to 30 days for your data to be fully removed from their servers.
If you use Uber Eats on the same account, closing your Uber account will also close your Eats account. If you have separate accounts for rides and food delivery, you will need to close each one separately through its own app.
Before you close your account, settle any outstanding charges or refunds. Uber will not process payments or issue refunds after your account is deleted, so check your payment history and resolve any disputes first.
Key Takeaways
- Close your account through the app or website by going to settings and selecting the delete account option.
- Your account closes immediately, but Uber keeps your data for up to 30 days before removing it completely.
- Any outstanding charges or refunds must be settled before you close your account, as Uber cannot process them afterward.
- If you have both Uber and Uber Eats on one account, closing it will deactivate both services at the same time.
- You can reopen a closed account within 30 days by logging back in, but after 30 days you will need to create a new account.
Steps to close your account on the app
Open the Uber app and tap the account icon at the bottom right of the screen. Scroll down and look for "Settings" or a gear icon. In Settings, scroll to the bottom and tap "Delete Account" or "Close Account" — the exact wording varies by region and app version.
Tap the option and Uber will ask you to confirm. You may see a screen asking why you are closing your account; this is optional to answer. Tap the final confirmation button, and your account will be closed immediately. You will be logged out of the app.
If you cannot find the delete option in Settings, try scrolling further down or check under "Help" or "Legal." Some older app versions place it in a different location. If you still cannot find it, use the website method instead.
Steps to close your account on the website
Go to uber.com and log in with your email and password. Click your profile icon in the top right corner and select "Account Settings." Scroll down to find "Delete Account" or "Close Account."
Click the option and Uber will ask you to confirm your password. Enter it and click the final confirmation button. Your account will close immediately, and you will be logged out.
If you cannot remember your password, click "Forgot password?" on the login page and follow the email recovery steps. You must be able to log in before you can close your account through the website.
What happens to your data and payment methods
When you close your account, Uber stops showing your profile to drivers and removes you from the app. Your ride history, saved addresses, and payment methods are kept on Uber's servers for 30 days. After 30 days, Uber deletes this information.
If you have a credit card, debit card, or bank account linked to your Uber account, it is disconnected when you close the account. Uber will not charge this payment method after your account is closed. You do not need to manually remove payment methods before closing.
Any promotional credits or gift card balance in your account will be lost when you close it. Uber does not refund unused credits, so use them before you close your account if you want to keep that value.
Reopening your account within 30 days
If you close your account and change your mind within 30 days, you can reopen it by logging back in with your email and password. Uber will ask if you want to reactivate your account. Click yes, and your account will be restored with your ride history, saved addresses, and payment methods intact.
After 30 days have passed, your account cannot be reopened. You will need to create a new account with the same email address or a different one. A new account starts fresh with no ride history or saved information.
Closing a driver or delivery account
If you drive or deliver for Uber, closing your account works the same way through the app or website. However, you cannot close your account if you have an active trip or delivery in progress. You must complete or cancel any active work before you can proceed.
If you have outstanding earnings that Uber has not yet paid out, close your account after your next payout. Uber will not send payments to a closed account. Check your earnings history and make sure your last payout has been processed before you close.
Some driver accounts have restrictions or holds placed on them during investigations or disputes. If you see a message saying you cannot close your account, contact Uber Support through the app to find out why and what you need to do first.
If you cannot close your account
If the delete account option does not appear in your settings, your account may have a restriction or hold. This can happen if you have an active dispute, an outstanding balance, or if Uber flagged your account for review. Contact Uber Support through the app by tapping "Help" and selecting "Account and Settings," then "Delete My Account."
Explain that you want to close your account and ask why the option is not available. Uber Support can tell you what needs to be resolved first. In most cases, settling any balance or dispute will unlock the delete option.
If you do not use your account and want to stop receiving notifications, you can turn off push notifications in your phone settings without closing the account. You can also log out and simply not log back in, though your account will remain active on Uber's servers.
Frequently Asked Questions
Will Uber refund my money if I close my account?
Uber does not refund ride fares or delivery charges after you close your account. If you believe a charge was wrong, file a dispute before you close your account. After your account is closed, Uber cannot process refunds or disputes.
Can I close my account if I have an active ride or delivery?
No. You must complete or cancel any active trip before you can close your account. Once your current ride or delivery is finished, you can then proceed with closing.
What if I used a fake name or email when I signed up?
You can still close your account by logging in with whatever email and password you used to create it. Uber does not require you to verify your identity to close an account.
Does closing my Uber account also close my Uber Eats account?
If you use the same email for both Uber and Uber Eats, closing your account will close both services. If you created separate accounts with different emails, you will need to close each one separately.
Can someone else close my account for me?
No. Only the account owner can close an account by logging in. Uber does not close accounts over the phone or through a support request from someone other than the account holder.