Where to find your rating in the Uber app
Your Uber rating appears in your account profile, which you can reach in about 30 seconds. Open the Uber app, tap the account icon (usually a person's silhouette) in the lower right corner, then look for your rating displayed near the top of your profile page — it shows as a number between 4.6 and 5.0 for most riders, along with a star icon.
The rating you see is your average across all your trips with Uber. It updates after each completed ride, though the change may take a few minutes to show. If you've taken only a handful of trips, your rating may still be settling; Uber typically needs at least a few rides before the rating stabilizes into a meaningful number.
On the same profile screen, you can also see how many trips you've completed and access your ride history. Your rating is visible only to you — drivers cannot see your name or rating before accepting your request, though they can rate you after the trip ends, just as you rate them.
Key Takeaways
- Your rating is found in your account profile under the account icon in the Uber app, displayed as a number with a star.
- The rating is an average of all your trips and updates after each completed ride, though changes may take a few minutes to appear.
- Drivers rate you after trips end, and a pattern of low ratings can eventually lead Uber to deactivate your account.
- Ratings below 4.6 are uncommon and usually signal repeated issues like cancellations, poor communication, or behavior that drivers found problematic.
- You can improve your rating by being ready on time, following driver instructions, keeping the car clean, and treating the driver with basic courtesy.
What your rating number actually means
Uber ratings run from 1.0 to 5.0 stars. Most active riders fall between 4.6 and 5.0 — anything below 4.6 is unusual and typically reflects a pattern of problems rather than a single bad trip. A single low rating from one driver will not tank your overall score if you have dozens of trips behind you, because your rating is an average.
The rating reflects what drivers experienced during and after your ride. Factors that commonly lead to lower ratings include canceling trips after the driver has already started heading to you, being late to the pickup location, leaving trash in the car, being rude or difficult, or giving unclear directions. One-time incidents rarely drop your rating much, but repeated behavior does.
A rating of 4.7 or higher is generally considered good standing. Below 4.6, Uber may send you a message asking you to improve your behavior, and persistent low ratings can result in deactivation — meaning you lose access to your Uber account. Uber does not publish the exact threshold, but drivers and riders report that ratings in the 4.4 to 4.5 range trigger warnings.
Why your rating might be lower than expected
If your rating is below 4.7, start by looking at your recent trip history. Tap into individual rides to see if any have driver comments — Uber sometimes includes feedback in the trip details. Common reasons for lower ratings include canceling rides after a driver has accepted, being unavailable at the pickup spot when the driver arrives, or having a messy car (drivers rate the condition of the vehicle and your behavior in it).
Communication problems also affect ratings. If a driver cannot reach you by phone or text, or if you give unclear pickup instructions, they may rate you lower. Similarly, if you ask a driver to make stops they did not agree to, or if you eat or drink in the car without permission, drivers often reflect that in their rating.
Sometimes a low rating is the result of a single bad interaction. If you had a conflict with a driver or if there was a misunderstanding about the route or destination, that driver's rating counts the same as any other. If you believe a rating was unfair, you can contact Uber support through the app, though Uber rarely overturns individual ratings.
How to improve your rating over time
The most direct way to raise your rating is to be consistently reliable and courteous on your next several trips. Be ready at your pickup location a few minutes early so the driver does not have to wait. Communicate clearly — if your pickup spot is hard to find, send a text or call the driver with specific directions. Keep the car clean and do not eat or drink without asking first.
Treat the driver as you would want to be treated. Say hello, be polite, and follow their instructions about music, temperature, or conversation. If you need to cancel a trip, do it before the driver has started driving toward you — canceling after they are already en route is one of the fastest ways to get a low rating. If you do cancel, a brief explanation in the app can sometimes soften the impact.
Your rating will gradually improve as you accumulate more trips with good ratings. If your current rating is 4.5 or lower, focus on your next 10 to 15 trips being flawless — being on time, communicating clearly, keeping the car clean, and being pleasant. As those trips add up, they will pull your average upward. Ratings are not permanent; they reflect your recent behavior more than your entire history.
What happens if your rating gets too low
Uber does not publish the exact rating threshold for account deactivation, but riders and support forums consistently report that ratings below 4.4 trigger warnings from Uber, and ratings below 4.2 can result in permanent deactivation. The company treats very low ratings as a sign that you and drivers are not a good match, and they may remove you from the platform.
Before deactivation, Uber typically sends a message to your account explaining that your rating is low and asking you to improve your behavior. This is your opportunity to understand what went wrong and change your approach on future trips. If you receive such a message, take it seriously — your next several trips are critical.
If your account is deactivated, you can contact Uber support to appeal, but the company rarely reverses the decision. The best approach is to avoid reaching that point by maintaining consistent, courteous behavior from the start.
Frequently Asked Questions
Can drivers see my rating before they accept my ride?
No. Drivers see your pickup and dropoff locations, the estimated fare, and the distance, but not your name or rating. They can only rate you after the trip is complete. This means a low rating will not prevent drivers from accepting your request, but it may affect whether they accept future requests from you if Uber's system shows them your rating after they have driven for you once.
How long does it take for a new rating to show up?
Ratings usually appear in your profile within a few minutes after a trip ends, though occasionally it can take up to an hour. If you do not see a rating update after several hours, refresh the app or log out and back in. Drivers have up to 48 hours to rate you, so if a driver has not rated you yet, that trip will not affect your average until they do.
Can I see what a specific driver said about me?
Uber does not show you individual driver comments in most cases. You can see your overall rating and your trip history, but detailed feedback from specific drivers is not visible to you. If you want to know why a particular trip resulted in a low rating, you can contact Uber support and ask, though they may not share the driver's exact words.
Does canceling a trip hurt my rating?
Canceling before a driver has started driving toward you has minimal impact on your rating. Canceling after the driver is already en route will almost certainly result in a low rating from that driver. If you cancel frequently, even before drivers start moving, Uber's system may flag your account as unreliable, so avoid canceling unless necessary.
What if I think a rating is unfair?
You can contact Uber support through the app by going to your account, selecting "Help," and describing the issue. Uber reviews appeals but rarely overturns individual ratings. Focus instead on building a pattern of good trips going forward — your rating is an average, so consistent good behavior will pull it up over time.