Cancel Uber One in the app or on the web in under a minute

You can cancel your Uber One membership at any time without penalty. The process takes about 30 seconds and works the same way whether you use the app or a web browser. Your membership ends immediately after you confirm the cancellation, though you'll keep any remaining credits or benefits through the end of your current billing period if you've already paid.

Uber doesn't require you to contact customer service or provide a reason for canceling. You won't be charged again after you cancel, even if you keep using the Uber app for rides or food delivery.

Key Takeaways

  • Open the Uber app, go to your Account settings, find Uber One, and tap "Cancel Membership" — the entire process takes less than a minute.
  • If you cancel mid-billing cycle, you keep your membership benefits through the end of that period, but won't be charged for the next one.
  • Canceling Uber One does not delete your Uber account or prevent you from using Uber for rides and food delivery.
  • You can reactivate Uber One at any time by going back to the same settings menu and selecting "Join Uber One."
  • Any unused Uber Cash credits in your account remain available to use even after your membership ends.

Steps to cancel on your phone

Open the Uber app and tap the Account icon at the bottom right of the screen. Scroll down until you see "Uber One" listed under your active memberships or subscriptions. Tap on it.

On the Uber One details page, you'll see your current plan, renewal date, and a button labeled "Cancel Membership" or "Manage Membership." Tap that button. Uber will ask you to confirm the cancellation and may show you a discount offer to keep your membership — you can ignore this and proceed with canceling. Tap "Cancel" or "Confirm Cancellation" on the final screen, and you're done.

Steps to cancel on a computer

Go to uber.com and sign in to your account. Click on your profile icon or name in the top right corner and select "Account Settings" from the dropdown menu. Look for "Payments" or "Subscriptions" in the left sidebar and click it.

Find Uber One in the list of active subscriptions. Click on it to open the details page. You'll see a "Cancel" or "Manage Subscription" button — click it and confirm your cancellation on the screen that appears. Your membership will end immediately.

What happens to your credits and benefits

If you've already paid for your current billing period, you keep all Uber One benefits — including ride discounts, delivery credits, and priority customer support — through the end of that period. You won't be charged again after the current period ends.

Any unused credits in your Uber Cash balance stay in your account and don't expire just because you cancel Uber One. You can still use those credits for rides or food delivery even after your membership ends. However, discounts that are exclusive to Uber One members (like the percentage off rides or delivery fees) will no longer apply once your membership period ends.

Reactivating Uber One later

If you change your mind, you can rejoin Uber One at any time using the same steps you used to cancel. Open your Account settings, find Uber One, and tap "Join Uber One" or "Reactivate." You'll be charged the current membership fee on your next billing cycle.

Reactivating doesn't restore old credits or benefits — you start fresh with a new membership. If Uber is running a promotional offer for new members at the time you rejoin, you may be able to take advantage of it. Your account history and saved payment methods remain unchanged.

If you're having trouble canceling

If the "Cancel Membership" button doesn't appear or the app won't let you complete the cancellation, try these steps: first, make sure you're signed into the correct account — some people have multiple Uber accounts without realizing it. Second, try canceling on the web instead of the app, or vice versa, since one platform sometimes works when the other doesn't.

If you still can't cancel after trying both methods, contact Uber support through the app or website. Go to Account Settings, scroll to the bottom, and tap "Help" or "Contact Us." Describe the issue and ask them to cancel your Uber One membership. Support can cancel it on your behalf and confirm the cancellation via email.

Frequently Asked Questions

Will canceling Uber One delete my Uber account?

No. Canceling Uber One only ends your membership subscription. Your Uber account stays active, and you can still use Uber for rides and food delivery. You just won't have the discounts and benefits that come with Uber One.

Can I cancel Uber One if I'm in the middle of a billing cycle?

Yes. You can cancel at any time, even if you just renewed your membership yesterday. You'll keep your benefits through the end of the current billing period, but you won't be charged for the next one.

What if I cancel but get charged again?

Contact Uber support and show them the cancellation confirmation. If you were charged after canceling, they can refund the charge. Keep your cancellation confirmation email as proof that you ended the membership.

Do I lose my Uber Cash balance when I cancel?

No. Any Uber Cash credits in your account stay there after you cancel Uber One. You can use them for rides or food delivery anytime, even without an active membership.

How do I know my cancellation went through?

Uber sends a confirmation email to the address on your account after you cancel. Check your inbox and spam folder for this email. You can also verify by going back to Account Settings — Uber One should no longer appear under active subscriptions.