You can cancel your Uber account through the app or website, and the process takes about five minutes

To cancel your Uber account, open the Uber app or go to uber.com, sign in, and go to your account settings. Look for "Account" or "Settings," then find the option to delete or deactivate your account. Uber will ask you to confirm and may ask why you're leaving. After you confirm, your account is closed — you can no longer request rides, and Uber stops charging any payment method on file.

If you use Uber Eats on the same account, cancelling your Uber account will also close your Eats access. If you want to keep one service but not the other, you'll need to contact Uber support instead of using the self-service deletion option, because the app doesn't let you cancel just one service.

Key Takeaways

  • Open the Uber app or website, go to Account settings, and select the delete or deactivate option to close your account yourself.
  • Cancelling your account stops all charges and removes your saved payment methods, but Uber keeps your data for legal and tax reasons.
  • If you use both Uber and Uber Eats, cancelling one account closes both services at the same time.
  • You can reactivate a deactivated account within 30 days by signing back in, but after that your account is permanently deleted.

Where to find the cancel option in the app

In the Uber app, tap the account icon at the bottom right (usually your profile picture or initials). Scroll down to find "Account" or "Settings." Look for an option labeled "Delete Account," "Deactivate Account," or "Close Account" — the exact wording changes as Uber updates the app. Tap it and follow the prompts to confirm.

The app will show you a summary of what happens when you cancel: your ride history stays in your account until deletion is final, any credits or promotions you haven't used are lost, and you can't book rides anymore. Read through this summary, then tap the final confirmation button.

Cancelling through the website

Go to uber.com and sign in with your email and password. Click your profile picture or account icon in the top right corner, then select "Account Settings." Scroll down to find "Delete Account" or a similar option. Click it, and Uber will walk you through the same confirmation steps as the app.

The website version sometimes shows more detail about what data Uber keeps and for how long. If you want to understand exactly what information remains after you cancel, the website is usually clearer than the app.

What happens to your payment method and ride history

When you cancel, Uber removes your saved payment methods from its system so no future charges can occur. If you have an active ride when you cancel, that ride will complete and you'll be charged for it — cancellation doesn't erase charges for rides already taken.

Your ride history and ratings stay visible in your account during the deactivation period (usually 30 days). After that window closes, Uber permanently deletes your account data, though the company keeps records required by law or for tax purposes. You won't be able to see your old rides or ratings after permanent deletion.

Reactivating your account within 30 days

If you change your mind shortly after cancelling, you can reactivate your account by signing back into the app or website with your original email and password. Uber gives you a 30-day window to do this. Your payment methods, ride history, and ratings will return exactly as they were.

After 30 days, reactivation is no longer possible and your account is permanently deleted. You can create a new account with the same email address, but it will be treated as a fresh account with no history or ratings attached.

If you want to cancel only Uber Eats or only Uber rides

The self-service cancellation option in the app and website closes both Uber and Uber Eats at the same time because they run on one account. If you want to keep using Uber rides but stop using Eats (or vice versa), you can't do it through the app.

Contact Uber support through the app by tapping your profile icon, scrolling to "Help," and selecting "Account & Login." Explain that you want to deactivate only one service. Support can sometimes separate the services or close just one, though this depends on how your account was originally set up and Uber's current policies.

Reasons Uber might not let you cancel immediately

If you have an active ride, Uber won't let you cancel your account until the ride is complete. Wait for the ride to finish and the charge to process, then try cancelling again.

If you have an outstanding balance or a dispute with Uber over a charge, the company may require you to resolve it before closing your account. Check your account for any notifications about unpaid amounts. If you see a balance you don't recognize, contact support to dispute it before attempting to cancel again.

Frequently Asked Questions

Can I cancel my Uber account if I have a pending refund?

Yes, you can cancel even with a pending refund. The refund will still process to your original payment method after your account is closed. If the refund doesn't arrive within the timeframe Uber stated, contact support with your cancellation confirmation and the original transaction details.

Will cancelling my account affect my credit or credit score?

No. Cancelling your Uber account has no effect on your credit score or credit report. Uber is a service provider, not a lender, so closing your account doesn't create any credit record. Your payment history with Uber is not reported to credit bureaus.

What if I forgot my password and can't sign in to cancel?

Go to the Uber login page and click "Forgot password?" Enter your email address and Uber will send you a reset link. Use that link to create a new password, then sign in and follow the cancellation steps. If you no longer have access to the email address on your account, contact Uber support and explain the situation.

Does Uber charge anything to cancel my account?

No. Cancelling your account is free. Uber does not charge a cancellation fee or account closure fee. The only charges you'll see are for rides you've already taken before you cancelled.

Can I cancel my account if I have an active promotion or credit?

Yes, but any unused credits or promotions will be lost when you cancel. If you have a significant credit balance, consider using it on a ride before you cancel. Once your account is deleted, Uber won't refund unused credits.