Where to find your rating in the Uber app
Your Uber rating appears in the Uber app under your account profile. Open the app, tap the account icon (usually your photo or initials in the top left or bottom right corner), and look for a number with a star next to your name. That number is your rating, displayed on a scale from 1.0 to 5.0 stars.
The rating you see is your average across all trips you have taken as a passenger. Drivers rate you after each ride, usually on a scale of 1 to 5 stars, and Uber calculates your overall average from those individual ratings. You can tap on your rating to see a breakdown of how many 5-star, 4-star, 3-star, 2-star, and 1-star ratings you have received.
If you are a driver, your passenger rating appears in the same location in your driver profile, and it reflects ratings passengers have given you across your driving history.
Key Takeaways
- Your rating is visible in your account profile in the Uber app and shows your average score from all trips as a passenger or driver.
- Ratings come from the other party — drivers rate passengers, and passengers rate drivers — after each completed trip.
- A rating below 4.6 stars as a passenger may result in fewer drivers accepting your ride requests.
- You can see a detailed breakdown of your ratings by tapping on your score to view how many 5-star, 4-star, and lower ratings you have received.
- Ratings are calculated over your entire history with Uber, so a single bad rating has less impact on newer accounts than on accounts with hundreds of trips.
What different rating levels mean for passengers
A rating of 4.8 to 5.0 stars is considered very good. Most drivers will accept your ride requests without hesitation. You are unlikely to experience cancellations due to your rating.
A rating between 4.6 and 4.79 is still acceptable, though some drivers may decline your requests, particularly during slow periods when they have other options. You should not face major issues getting rides.
A rating below 4.6 stars can make it harder to get a driver to accept your request. Drivers may see your rating before accepting and choose to decline. If your rating drops significantly — below 4.0 — Uber may deactivate your account, though this is rare and usually follows a pattern of complaints or safety concerns.
What different rating levels mean for drivers
A driver rating of 4.8 to 5.0 stars is excellent. Passengers will prioritize your vehicle when requesting a ride, and you will receive more ride requests overall.
A rating between 4.6 and 4.79 is standard and acceptable. Most passengers will ride with you without concern, though you may receive slightly fewer requests than higher-rated drivers during busy times.
A rating below 4.6 stars can reduce the number of ride requests you receive. Passengers may filter for higher-rated drivers or simply skip your vehicle when other options are available. Uber may also restrict your access to certain features or incentive programs if your rating falls too low.
How ratings are calculated and what affects them
Uber calculates your rating as a rolling average of all ratings you have received. The system weights recent ratings more heavily than older ones, so your current behavior matters more than a single bad rating from months ago. If you have taken 500 trips and received mostly 5-star ratings with a few 1-star ratings mixed in, your average will be high, and those low ratings will have minimal impact.
For passengers, drivers rate you based on factors like cleanliness, behavior, conversation, and whether you were ready when they arrived. Canceling a ride after a driver has already started heading to pick you up can lower your rating. For drivers, passengers rate based on vehicle condition, driving safety, route choice, and professionalism.
Ratings are not visible to you in real time. After each trip, both parties have the option to rate the other, but you will not see what rating a specific driver or passenger gave you. You only see your overall average.
Steps to improve a low rating
If your rating is below 4.6, the most direct way to improve it is to take more trips and receive higher ratings going forward. Each new 5-star rating will gradually raise your average. Be ready when your driver arrives, keep the vehicle clean if you are a passenger, and follow traffic laws and drive safely if you are a driver.
As a passenger, communicate clearly about your pickup location, avoid eating or drinking in the vehicle unless the driver permits it, and be respectful to the driver. As a driver, maintain your vehicle in clean condition, take the most efficient route, and be courteous to passengers.
If you believe a rating was unfair or resulted from a misunderstanding, you can contact Uber support through the app. Go to your account, select "Help," and choose the trip in question. Explain the situation, though Uber does not typically remove individual ratings. Support can investigate if you report a safety concern or believe a rating was given in error.
Frequently Asked Questions
Can I see who gave me a specific low rating?
No. Uber does not reveal which driver or passenger gave you a particular rating. You only see your overall average and a breakdown of how many 5-star, 4-star, and lower ratings you have received in total. This protects both parties' privacy.
How often does my rating update?
Your rating updates after each trip once both you and the other party have submitted ratings. It can take a few hours for a new rating to appear in your profile. Uber does not update your rating in real time during a trip.
What happens if my rating drops below 4.0?
Uber may deactivate your account if your rating falls significantly below 4.0, though this is uncommon. Before deactivation, you will typically receive warnings and may be offered resources to improve. Deactivation is more likely if your low rating is tied to safety complaints or policy violations rather than just poor ratings alone.
Does my rating reset if I stop using Uber for a while?
No. Your rating persists in your account indefinitely. If you take a break from Uber and return months later, your rating will still be there. However, Uber weights recent trips more heavily, so taking new trips with good ratings will gradually improve your average over time.
Can I see my rating on the website instead of the app?
Your rating is primarily visible in the mobile app. Some account information is available on the Uber website, but the detailed rating breakdown is easiest to access through the app by tapping your profile icon.