Getting started: download the app and set up your account
To use Uber, you need the Uber app on your phone, a valid payment method, and a pickup location. Download the app from your phone's app store (Apple App Store or Google Play), then open it and create an account using your email address or phone number. You'll be asked to verify your phone number or email before you can proceed.
Next, add a payment method. Tap the menu icon (three horizontal lines) in the app, select "Wallet" or "Payment," and enter a credit card, debit card, or linked bank account. Uber will charge this method after each ride. You can also add a promotional code here if you have one from a friend or marketing offer.
Finally, set your home and work addresses in your profile so you can request them quickly later. This step is optional but saves time on repeat trips.
Key Takeaways
- Download the Uber app, create an account with your email or phone number, and add a payment method before your first ride.
- Enter your pickup location, choose your ride type, and confirm the fare estimate before requesting the driver.
- The driver's location and arrival time appear on your screen once they accept your request, and you can contact them by phone or message.
- Payment happens automatically through your saved payment method, and you can tip after the ride ends or decline to tip.
- Canceling before the driver arrives usually costs nothing, but canceling after they've started driving may result in a cancellation fee.
Requesting a ride: location, ride type, and fare
Open the app and tap the search box at the top where it says "Where to?" Enter your destination address or select a saved location. The app will show you the current pickup location based on your phone's GPS. If the pin is not exactly where you are standing, drag it to the correct spot on the map.
Next, choose your ride type. Uber offers several options depending on your city: UberX (standard sedan), Uber Comfort (newer car with more space), UberXL (larger vehicle for groups), and Uber Eats (food delivery, not a passenger ride). The app displays the estimated fare for each type, the number of available drivers nearby, and the estimated pickup time.
Review the fare estimate. This is the price you will pay, though surge pricing (higher rates during busy times) may apply. Once you confirm the details, tap "Request UberX" (or your chosen type) to send your request to nearby drivers.
Tracking your driver and communicating during the ride
After you request a ride, the app shows a map with your location and your destination. Within seconds to a few minutes, a driver will accept your request. Once they do, you'll see their name, photo, vehicle type, license plate, and real-time location on the map as they drive toward you.
The app displays the driver's estimated arrival time, which updates as they get closer. If you need to contact the driver, tap the phone icon to call them or the message icon to send a text. You can also share your trip with a friend or family member by tapping "Share Trip" so they can track your location in real time.
When the driver arrives, look for the vehicle's license plate and confirm it matches the app before getting in. Once you're in the car, the app tracks your route to the destination and shows your progress on the map.
Payment and tipping after your ride ends
When you reach your destination, the driver will end the trip in the app. Your payment method is charged automatically — you don't need to hand over cash or a card. The app shows a receipt with the trip distance, duration, base fare, any surge pricing applied, and the total amount charged.
After the ride, you'll see a screen asking you to rate the driver on a scale of one to five stars and to leave a written comment if you want. Below that is an option to add a tip. You can tip a percentage of the fare, a flat amount, or no tip at all. Tipping is optional, and you can add or change your tip for up to one hour after the ride ends.
The driver also rates you as a passenger. Maintaining a high rating (typically 4.6 stars or above) helps you get rides more quickly, as drivers can see your rating before accepting your request.
Canceling a ride before or after pickup
If you change your mind after requesting a ride but before the driver arrives, open the app and tap "Cancel Ride." Most cancellations are free if you cancel within the first minute or two, before the driver has started driving toward you. However, if the driver has already begun traveling to your location, Uber may charge a cancellation fee (typically a few dollars).
If the driver has already picked you up and you want to end the ride early, tell the driver directly. They can end the trip, and you'll be charged for the distance and time traveled up to that point. Canceling mid-ride does not usually result in an additional fee beyond the prorated fare.
If a driver cancels on you, you won't be charged, and the app will show available drivers for a new request. If no drivers are available, you can try again in a few moments or consider a different ride type.
Understanding surge pricing and ride types
Surge pricing occurs when demand for rides is high and the number of available drivers is low. During surge periods (rush hour, bad weather, late night), the fare multiplier increases — you might see 1.5x, 2x, or higher. The app always shows the surge multiplier and the estimated fare before you request, so you know the cost upfront.
Different ride types serve different needs. UberX is the most affordable option and seats up to four passengers. Uber Comfort costs more but guarantees a newer vehicle and a larger backseat. UberXL accommodates six passengers and larger luggage. Some cities also offer UberGreen (electric or hybrid vehicles) or Uber Black (premium luxury vehicles). Choose based on your budget, group size, and preferences.
Safety features and what to do if there's a problem
Uber includes several safety tools in the app. You can share your trip details with a trusted contact, who sees your real-time location until the ride ends. The app also has an emergency button (usually a red icon) that lets you contact emergency services directly if needed. Before getting in any vehicle, verify the license plate and driver photo match the app.
If you have a problem during or after a ride — the driver took a wrong route, charged you incorrectly, or you left something in the car — open the app, find the completed trip, and tap "Help" or "Report an Issue." Describe what happened, and Uber's support team will review your report. For lost items, you can contact the driver through the app to ask if they found it.
If you feel unsafe at any point, do not get in the vehicle. Cancel the ride and request a new one. Your safety is more important than any fare.
Frequently Asked Questions
Do I need a credit card to use Uber?
No. You can link a debit card, prepaid card, or bank account instead of a credit card. Some cities also accept digital wallets like Apple Pay or Google Pay. At least one payment method must be on file before you can request a ride.
What happens if I don't tip?
Tipping is optional. You can choose not to tip, and it will not affect your ability to request future rides. However, drivers can see your tipping history, and consistent non-tipping may make drivers less likely to accept your requests during busy times.
Can I request a ride for someone else?
Yes. In the app, tap the profile icon and select "Add Passenger" or "Request for Someone Else." Enter the other person's phone number or email, and they'll receive a notification that a ride has been requested for them. You'll still be charged, but the ride is linked to their account.
What if the driver goes the wrong way?
You can speak up during the ride and ask the driver to take a different route. After the ride ends, you can report the issue through the app's "Help" section. If you were overcharged due to a longer route, Uber may refund the difference after reviewing your complaint.
How do I cancel my Uber account?
Open the app, go to your profile, scroll to the bottom, and select "Delete Account" or "Deactivate Account." Uber will ask you to confirm and may offer options to keep your account active instead. Once deleted, you can create a new account anytime using the same email or phone number.