Where to find your rating in the Uber app

Your Uber rating appears in your driver profile within the app. Open Uber, tap the menu icon (three horizontal lines) in the top left corner, then select "Account." Your current rating shows as a number out of 5.0 stars, displayed prominently near your name and profile photo. The rating updates after each trip once the passenger has submitted their feedback.

On the passenger side, your rating is visible in the same location — tap your profile picture or menu, then "Account," and you'll see your star rating there. Both drivers and passengers can see their own ratings, but you cannot see the individual ratings of other users. The app does not show you a breakdown of which trips caused rating changes or which specific comments passengers left.

Key Takeaways

  • Your rating appears in your Account section of the Uber app as a number out of 5.0 stars.
  • Ratings update after each trip once the other person submits their feedback, which can take several hours or days.
  • You see only your own rating, not the ratings of individual drivers or passengers you've used.
  • A low rating can affect your access to rides — Uber may deactivate accounts with ratings below 4.6 stars in most cities.
  • You cannot see which specific trips caused rating changes or read the exact comments passengers or drivers left.

What happens when your rating drops

Uber monitors ratings continuously. If your rating falls below 4.6 stars, Uber may send you a warning message. If it continues to drop or stays below that threshold, Uber can deactivate your account, meaning you lose the ability to request rides. The exact threshold varies slightly by city and may change over time, but 4.6 is the standard cutoff in most U.S. markets.

Deactivation is not permanent. You can contact Uber support to discuss your rating and ask about reactivation. Some users have been restored after explaining circumstances or showing improved behavior on subsequent trips. However, Uber does not may provide reinstatement, and the company's decision is final.

Why your rating might be low

Drivers rate passengers on cleanliness, behavior, conversation, and whether you were ready when they arrived. Common reasons for low ratings include being late to the pickup location, leaving trash in the vehicle, being rude or argumentative, requesting changes to the route without warning, or canceling trips after the driver has already started driving toward you. Passengers rate drivers on driving safety, vehicle cleanliness, route choice, and friendliness. Drivers receive low ratings for aggressive driving, taking longer routes, having a dirty car, or being unfriendly.

One low rating from a single trip does not usually tank your overall score if you have many trips. Your rating is an average across all your trips, so a 4.8 rating with 200 trips means you have substantial history. A 4.2 rating with 15 trips is more fragile and can drop further quickly.

How to improve a low rating

If your rating is dropping, the most direct action is to address the most common complaints. As a passenger: be ready at the pickup location on time, keep the vehicle clean, be respectful to the driver, and avoid last-minute route changes. As a driver: maintain a clean vehicle, drive safely and smoothly, take efficient routes, and be friendly or at least neutral with passengers.

After several trips with good behavior, your rating will begin to recover. The improvement is gradual because new ratings are averaged into your existing score. If you have 100 trips at 4.2 stars and then get five 5-star ratings, your overall rating will move up but not dramatically. Consistency over time is what rebuilds trust in the system.

Ratings and account deactivation

Uber uses ratings as one signal of account safety, but not the only one. A low rating alone does not automatically end your account — you receive warnings first. However, if your rating is very low (typically below 4.6) and stays there, or if you receive multiple reports of safety violations, Uber will deactivate you. Safety violations include things like being reported for harassment, damage to the vehicle, or being under the influence.

If your account is deactivated, you receive a notification explaining the reason. You can appeal through the Uber app by going to Help > Account > Deactivation and selecting "I'd like to appeal." Uber reviews appeals and may reinstate you if you can show the deactivation was in error or if circumstances have changed. Response times vary, and not all appeals succeed.

What you cannot see about your rating

Uber does not show you the text of individual comments passengers or drivers left. You see only the star rating itself. You also cannot see which specific trip caused a rating change, though you can infer it was your most recent ride if you check your rating shortly after a trip ends. Uber does not break down ratings by category — you don't see separate scores for cleanliness, safety, or friendliness.

This opacity is intentional. Uber's design keeps ratings somewhat private to reduce conflict between users. If you could see exactly what a passenger said about you, disputes could escalate. The trade-off is that you have limited information to diagnose what went wrong, which makes improvement harder.

Checking your rating regularly

You can check your rating as often as you want by opening the app and going to your Account section. There is no limit to how many times you view it. Some users check after every trip; others check weekly or monthly. Checking frequently can help you notice when your rating drops and react quickly, but obsessive checking does not change the rating itself.

If you notice a sudden drop, think back to your last few trips. Was there a trip where something unusual happened — a long wait time, a disagreement about the route, or a vehicle issue? That is likely the source. If you believe a rating was unfair, you can contact Uber support, though the company rarely overturns individual ratings.

Frequently Asked Questions

Can I see who gave me a low rating?

No. Uber does not reveal the identity of passengers or drivers who rated you. You see only the star rating and the date the trip occurred. If you want to know what happened, you can contact Uber support with the trip details, but they will not share the other person's name or comments with you.

How long does it take for a rating to show up after a trip?

Ratings usually appear within a few hours to a day after the trip ends, once the other person has submitted their feedback. Some people rate immediately; others wait hours or days. You may not see an update right away, so check back the next day if you're curious about a specific trip.

Does one bad rating ruin my account?

One low rating has minimal impact if you have many trips. A single 1-star rating averaged across 100 trips at 5 stars barely moves your overall score. However, if you have only a few trips and receive a low rating, the effect is more noticeable. Consistent good behavior over many trips is what protects your account.

What is the minimum rating to keep using Uber?

Most cities require a rating of at least 4.6 stars to continue using the service. Uber may warn you if you drop below that threshold and can deactivate your account if your rating stays low. The exact threshold may vary by location, so check your local Uber terms or contact support if you're near the cutoff.

Can I dispute a rating I think is unfair?

You can contact Uber support and explain your side of the story, but Uber rarely overturns individual ratings. The company treats ratings as user feedback and does not typically intervene unless there is evidence of fraud or a system error. Your best path forward is to focus on improving future trips rather than contesting past ones.