Where to find your rating in the Uber app

Your Uber driver rating appears in the app under your profile. Open Uber, tap the account icon (usually in the top left or bottom right depending on your phone), then look for a number with stars next to your name. That number, which ranges from 1.0 to 5.0, is your rating as a driver.

The rating shows your average score across all the trips you have completed. Passengers rate you after each ride, and Uber calculates your overall average from those individual ratings. If you have completed very few trips, your rating may fluctuate more as each new rating carries more weight.

If you do not see a rating displayed, you may not have completed enough trips yet for Uber to calculate one. Most drivers see a rating after their first few completed rides.

Key Takeaways

  • Your driver rating is visible in your Uber app profile and shows your average score from all passenger ratings.
  • Ratings range from 1.0 to 5.0 stars, and passengers can rate you after each completed trip.
  • A rating below 4.6 may put you at risk of deactivation, depending on your city and Uber's current policies.
  • You cannot see individual passenger ratings or detailed feedback unless Uber sends you a message about a specific concern.
  • Ratings improve by completing trips safely, arriving on time, and maintaining a clean vehicle.

What your rating number actually means

Uber does not publish a single threshold that triggers deactivation, but most drivers report that ratings below 4.6 attract warnings or deactivation reviews. The exact threshold varies by city and may change over time. A 4.8 or higher is generally considered strong, while anything below 4.5 is a warning sign that you need to address what passengers are reporting.

Your rating reflects passenger experience, not Uber's judgment of your driving. Passengers rate based on factors like cleanliness, conversation, route choice, vehicle condition, and how safely they felt. A single low rating from one passenger does not tank your overall score if you have completed many trips, but a pattern of low ratings signals a real problem.

Uber may also deactivate you for reasons unrelated to your rating — safety violations, cancellations, or off-app communication with passengers. Your rating is one measure, not the only one.

Why you cannot see individual passenger feedback

Uber does not show you the text or details of individual passenger ratings. You see only your overall number. This is by design: Uber wants to protect both drivers and passengers from disputes over specific ratings.

If a passenger leaves a comment with their rating, Uber may send you a message if the feedback describes a safety issue or a pattern Uber wants you to address. Otherwise, you will not know what a specific passenger said. This makes it hard to know exactly what to fix, but it also prevents drivers from contacting passengers to dispute ratings.

Steps to improve a low rating

If your rating is dropping, focus on the factors passengers care about most. Keep your vehicle clean inside and out — this is the most common complaint from passengers. Arrive on time or early; cancellations and late pickups hurt your rating. Drive smoothly and follow traffic laws; passengers notice hard braking and aggressive turns.

Be professional and friendly but not intrusive. Some passengers want conversation; others want quiet. Reading the passenger's tone and responding to it matters. Confirm the destination before you start driving, and use the route Uber suggests unless the passenger asks you to change it.

If you have received a message from Uber about a specific issue — safety, cleanliness, cancellations — address that directly. Complete several trips without repeating the problem, and your rating should begin to recover.

What happens if your rating falls too low

Uber may deactivate your account if your rating stays below the threshold for your city. Before deactivation, you usually receive a warning message telling you your rating is low and asking you to improve. The message may or may not explain what passengers are complaining about.

If you are deactivated, you can request to reactivate by completing a form through the Uber app or website. Uber will review your request and may ask you to take a safety course, get your vehicle inspected, or show that you have addressed the issue. Reactivation is not may provide.

Different cities have different standards. A rating that triggers deactivation in one city may not in another. Uber also adjusts thresholds based on driver supply and demand in your area.

Checking your rating on different devices

Your rating is the same whether you check it on iPhone, Android, or the web version of Uber. The location of the rating in the app may differ slightly between platforms, but it is always in your profile section. If you drive for Uber Eats as well as UberX, note that Eats has a separate rating system for delivery performance.

If you have multiple Uber accounts, each one has its own rating. You can only see the rating for the account you are currently logged into.

Frequently Asked Questions

Can I see what passengers said about me in their ratings?

No. Uber shows you only your overall rating number, not individual comments or feedback. If a passenger's comment describes a safety issue, Uber may send you a message, but you will not see the passenger's name or the specific rating they gave.

How long does it take for a new rating to show up?

Ratings usually appear in your app within a few hours of a trip ending. Your overall average updates as new ratings come in. If you have completed very few trips, each new rating will change your average noticeably.

What is the lowest rating I can have before Uber deactivates me?

Most cities deactivate drivers below 4.6, but this varies. Uber does not publish a single threshold, and it changes by location and over time. You will receive a warning message before deactivation, telling you your rating is too low.

Does my rating reset if I take a break from driving?

No. Your rating stays with your account whether you drive every day or take months off. It reflects your entire history as a driver on that account.

Can I dispute a low rating from a passenger?

You cannot directly dispute a rating through Uber. If you believe a rating was unfair or the passenger was dishonest, you can contact Uber support and describe what happened. Uber reviews disputes but rarely removes ratings.