The fastest way to contact Uber depends on what you need

Uber's main support channel is the app itself — most issues get resolved through the Help section without waiting on hold. If you need to speak to someone by phone, the number and process depend on whether you're a driver or a rider, and what country you're in. Uber does not publish a single customer service phone number; instead, the app generates a support line specific to your account and issue type.

For riders in the United States, calling through the app typically connects you to support within minutes. Drivers have a separate support line. Email is slower — responses usually take 24 to 48 hours — but works for issues that don't need immediate resolution, like billing disputes or account access problems.

Key Takeaways

  • Open the Uber app, tap Help, describe your issue, and select "Call Support" to reach a representative by phone without searching for a number.
  • Riders and drivers have separate support phone lines; the app will route you to the correct one based on your account type.
  • Email support is available through the app's Help section but typically takes 24 to 48 hours to respond.
  • Uber's website does not list a general customer service phone number; all support routing happens through the app or your account.
  • For account security issues like unauthorized charges or a compromised password, use the in-app Help section to report the problem and request a callback.

Using the Uber app to contact support

The Help section in the Uber app is the primary way to reach support. Open the app, tap the menu icon (three horizontal lines) in the lower right, scroll to Help, and select the issue category that matches your problem — such as "Trip Issues," "Account & Payment," or "Lost Items." Describe what happened in the text box provided.

After you submit your issue, Uber will show you suggested solutions. If none resolve the problem, you'll see a "Call Support" or "Chat with Support" button. Tap "Call Support" and Uber will call you immediately or within a few minutes; you do not need to dial a number yourself. This is the fastest route for most riders and drivers.

If you prefer not to talk on the phone, select "Chat with Support" instead. A support agent will respond in the chat window, though wait times vary depending on how busy the queue is. Chat is useful for issues that don't require real-time conversation, like questions about your account or trip history.

Contacting Uber by phone without the app

If you cannot use the app, you can request a callback through your Uber account on the website. Log in at uber.com, go to Help, select your issue type, and choose the callback option. Uber will call the phone number associated with your account within a set timeframe.

Uber does not publish a general customer service number that works for all riders or drivers. Any phone number claiming to be Uber's main line that you find through a search may be a third-party service or scam. Always initiate contact through the official app or website to ensure you reach legitimate support.

Email support and written requests

To contact Uber by email, use the Help section in the app or on the website. Select your issue, scroll to the bottom, and look for an email option or a form to submit your request in writing. Uber will send a confirmation email and respond within 24 to 48 hours, though responses can take longer during high-volume periods.

Email is best for issues that are not urgent, such as disputing a charge, requesting a receipt, or asking about account settings. For time-sensitive problems — like a lost item you need to retrieve quickly, or an active safety concern — use the phone or chat option instead.

What information to have ready before you contact support

Before you reach out, gather details about your issue. For trip-related problems, have your trip number or the date and time of the trip. For payment disputes, note the charge amount and the date it appeared on your statement. If you're reporting a lost item, describe what it is and which trip you were on.

Have your phone number and email address handy, and be ready to describe what happened in a few sentences. Support agents can see your account history and trip details, so you don't need to repeat everything, but a clear summary of the problem helps them resolve it faster.

Support options for drivers

Uber drivers have a separate support line accessible through the driver app. Open the app, tap Account (the person icon), scroll to Help, select your issue category, and tap "Call Support." The system will route you to driver support rather than rider support.

Driver support handles issues like vehicle verification, document uploads, earnings questions, and deactivation appeals. Response times are similar to rider support — phone calls usually connect within minutes, and email responses take 24 to 48 hours. Some driver issues, like appeals, may require written documentation and take longer to resolve.

Contacting Uber outside the United States

Uber operates in over 70 countries, and support availability varies by region. In most countries, the in-app Help section and phone callback system work the same way. However, response times and available languages depend on your location.

If you're traveling or using Uber in a country outside the US, open the Help section in the app — it will show support options specific to that country. Some regions have local phone numbers or chat support in local languages; others rely primarily on email or in-app chat. The app will display which methods are available to you.

Frequently Asked Questions

Why won't Uber let me call support directly?

Uber routes all support calls through the app to verify your account and pull up your trip history automatically. This speeds up the process because the agent already has your information when they call. If you don't have the app, you can request a callback through your account on uber.com.

How long does it take to get a response from Uber support?

Phone support typically connects within minutes if you call through the app. Chat support wait times vary but usually range from a few minutes to an hour depending on queue volume. Email responses take 24 to 48 hours under normal conditions, but may take longer during peak periods or for complex issues.

What if I'm having a safety issue during a trip?

If you feel unsafe during a trip, end the trip immediately and move to a safe location. Then open the Uber app, go to Help, and report the incident. You can also call 911 if you're in immediate danger. Uber takes safety reports seriously and will investigate; support will follow up with you within 24 hours.

Can I contact Uber about a trip I took months ago?

Yes. Open Help in the app, select "Account & Payment" or "Trip Issues," and describe the trip by date or trip number. Uber can look up trips in your history and address billing or other concerns even if the trip happened several months ago, though very old disputes may have limited resolution options.

What should I do if I think my Uber account was hacked?

Go to Help in the app or on uber.com and select "Account & Security." Report the unauthorized access and request a callback or email response. Change your password immediately if you can still log in. Uber will review the account activity and help you secure it; they may also reverse unauthorized charges.