Where to find your rating in the Uber app

Your Uber rating appears in the app under your account profile. Open the Uber app, tap the account icon (usually in the lower right corner), and look for a number with a star next to your name. That number is your rating, shown on a scale from 1.0 to 5.0 stars. The rating displays immediately — you do not have to navigate through multiple screens to see it.

If you do not see a rating displayed, it may mean you have not completed enough trips yet for the system to generate one. Uber typically calculates a rating after your first few rides. The app will show your rating once it exists, and it updates after each completed trip when passengers leave feedback.

Key Takeaways

  • Your rating is visible in your Uber app profile under your account settings, displayed as a number between 1.0 and 5.0 stars.
  • Ratings are based on feedback from passengers after each trip, and the number updates automatically after new ratings are submitted.
  • A rating below 4.6 stars may result in deactivation of your driver account, depending on your market and Uber's current policies.
  • You can see individual trip ratings by viewing your trip history, though Uber does not show you which specific comments came from which passenger.
  • Ratings are calculated as an average of all feedback you have received, with more recent trips weighted more heavily than older ones.

What your rating number means

Your rating is an average of all the feedback passengers have given you. If you have completed 100 trips and received ratings of 5, 5, 4, 5, and 3 stars from five passengers, your overall rating would reflect that mix. Uber weights recent trips more heavily than older ones, so a poor rating from last week affects your current number more than a poor rating from six months ago.

The scale works like this: 5 stars means the passenger had no complaints; 4 stars typically means the ride was acceptable but something was slightly off; 3 stars or lower usually signals a real problem — a dirty car, a rude interaction, a wrong route, or a safety concern. Most drivers operate between 4.7 and 4.9 stars. A rating below 4.6 puts you at risk of deactivation, though the exact threshold varies by city and changes over time as Uber adjusts its standards.

How to see ratings for individual trips

To view the rating you received on a specific trip, open your Uber app and go to your account profile. Tap "Your Trips" or "Trip History" (the exact label depends on your app version). Scroll through your completed trips and tap on any trip to see details. If the passenger left a rating, it will show on that trip's details page as a star number.

Uber does not show you written comments that passengers left about you, only the star rating itself. You will see the date, time, passenger name, pickup and dropoff locations, and the fare, but passenger feedback remains private. If a rating is particularly low and you want to understand what went wrong, you can contact Uber support through the app, though support cannot reveal the passenger's written comments.

When ratings update and how often they change

Your overall rating updates within a few hours after a passenger rates a trip. Passengers have up to 48 hours after a ride ends to leave a rating, so your number may shift days after a trip occurred. If you complete multiple trips in a day, your rating may fluctuate several times as new feedback comes in.

The change in your rating depends on how many total trips you have completed. If you have done 500 trips and receive one 3-star rating, your overall number drops only slightly. If you have done 10 trips and receive one 3-star rating, the impact is much larger. This is why new drivers see bigger swings in their rating than experienced drivers do.

Why your rating might be lower than expected

Common reasons for lower ratings include vehicle condition (dirty car, broken air conditioning, damaged seats), driving behavior (hard braking, speeding, taking unexpected routes), communication (not greeting the passenger, not confirming the destination), and navigation issues (arriving at the wrong pickup location, taking a much longer route than necessary). Passengers also rate based on whether you follow Uber's policies — for example, eating in the car, playing loud music, or asking passengers personal questions can result in lower ratings.

Some low ratings come from circumstances outside your control: a passenger may rate poorly because they had a bad day, because they misunderstood the fare, or because they were upset about traffic. Others reflect genuine service problems. If you notice your rating dropping, review your recent trips and consider whether any patterns emerge. Common fixes include cleaning your vehicle more frequently, confirming the destination aloud with each passenger, and keeping the ride quiet and professional.

What happens if your rating drops too low

Uber deactivates driver accounts when ratings fall below a certain threshold. That threshold is typically around 4.6 stars, but it varies by city and Uber adjusts it periodically. You will receive a warning from Uber before deactivation occurs — usually an email or in-app notification stating that your rating is below the minimum and giving you a timeframe to improve it.

If you are deactivated, you can request to reactivate your account by contacting Uber support. Reactivation is not automatic and depends on whether Uber believes you can meet their standards going forward. Some drivers are permanently deactivated; others are given a second chance. The decision depends on the reason for the low rating and your history with the platform.

Frequently Asked Questions

Can I see what passengers wrote about me in their comments?

No. Uber shows you only the star rating for each trip, not the written feedback passengers leave. If you want to know why you received a low rating, you can contact Uber support, but they cannot share the passenger's comments with you. You can only infer the reason based on what happened during the trip.

Does my rating affect how many trip requests I receive?

Yes. Drivers with higher ratings receive more consistent trip requests. Passengers can see your rating before they request you, and many choose drivers with ratings above 4.8 stars. A lower rating means fewer requests and longer wait times between trips, which directly reduces your earnings.

How long does it take to improve a low rating?

It depends on how many trips you complete and how consistently you receive high ratings. If you have 500 trips and a 4.5 rating, you need many 5-star trips to move the needle. If you have 50 trips and a 4.5 rating, a few 5-star trips will raise it faster. Uber weights recent trips more heavily, so consistent good performance over weeks or months will improve your rating more than a few good trips.

What if I disagree with a low rating I received?

You can contact Uber support through the app and explain your side of the situation. Support can review the trip details and may remove a rating if they determine it was unfair or violated Uber's policies. However, removal is not automatic — support investigates based on the circumstances you describe and the trip record.

Is there a way to see my rating on the website instead of the app?

Your rating is only visible in the Uber Driver app on your phone. Uber does not provide a website version where you can view your rating. You must use the mobile app to see your current rating and trip history.