Where to find your rating in the Uber app

Your Uber driver rating appears in the Uber Driver app under your profile. Open the app, tap the menu icon (three horizontal lines) in the top left, then select "Account." Your rating displays as a number out of 5.0 stars, usually near the top of your account information. The rating updates after each trip once the passenger has submitted their feedback.

If you do not see a rating yet, you may be new to driving with Uber — the app typically shows your rating after your first few trips are completed and rated. The exact number of trips required varies, but most drivers see their rating within the first week of driving.

Key Takeaways

  • Your driver rating is visible in the Uber Driver app under Account in the menu, displayed as a number out of 5.0 stars.
  • Ratings update after each trip once passengers submit their feedback, which can take a few hours to a day.
  • A rating below 4.6 stars may result in deactivation from the platform, though Uber offers support to help drivers improve.
  • You can see individual trip ratings and passenger feedback by scrolling through your trip history in the app.
  • Ratings are based on factors like vehicle condition, driving behavior, cleanliness, and communication with passengers.

How ratings are calculated and what affects yours

Uber calculates your driver rating as an average of all ratings you receive from passengers. Each passenger can rate you from 1 to 5 stars after the trip ends. Uber weights recent ratings more heavily than older ones, so your current performance matters more than a single bad trip from months ago.

Passengers rate based on several factors: whether your vehicle is clean and well-maintained, your driving behavior and safety, how you communicate, and whether you follow the route and arrive on time. A low rating often stems from one of these areas — a messy car, aggressive driving, being rude to passengers, or canceling trips frequently.

Not every passenger leaves a rating. Uber estimates that roughly 20 to 30 percent of trips result in a rating, though this varies by market and trip type. This means your rating stabilizes over time as more trips accumulate.

What your rating number actually means

A rating of 4.6 stars or higher is generally considered acceptable by Uber standards. Most active drivers maintain ratings between 4.7 and 4.9. A rating below 4.6 puts you at risk of deactivation, meaning Uber may remove you from the platform. Deactivation is not automatic — Uber typically sends warnings first and offers resources to help you improve.

A rating of 4.5 or below does not mean you will be deactivated immediately, but it signals that passengers are consistently unhappy. Uber may restrict your access to certain trip types (like Uber Eats or premium services) before full deactivation occurs.

A rating above 4.8 is considered excellent and may make you visible for higher-paying trips or premium ride types in some markets. Drivers with consistently high ratings sometimes gain access to Uber Pro or other incentive programs.

Viewing individual trip ratings and passenger feedback

To see which specific trips received low ratings and what passengers said, open the Uber Driver app and go to "Earnings" or "Trip History." Scroll through your recent trips and tap on any trip to see the rating and any written feedback the passenger left. Not all passengers leave written comments — many just submit a star rating.

Passenger feedback is often vague ("Great driver" or "Car was dirty"), but it can point you toward patterns. If multiple passengers mention the same issue — like a messy vehicle or late arrivals — that is where to focus your improvement efforts.

You cannot respond to individual ratings or feedback through the app. If you believe a rating was unfair, you can contact Uber support through the app's help section, though Uber rarely removes ratings after the fact.

Steps to improve a low rating

If your rating is dropping, start with the most common issues: vehicle cleanliness, driving behavior, and communication. Vacuum and wipe down your car before each shift. Drive smoothly, follow traffic laws, and avoid sudden acceleration or braking. Greet passengers politely and confirm their destination.

Check your vehicle maintenance — worn tires, check engine lights, or broken interior features frustrate passengers. Keep your car in the condition you would want to ride in yourself. If you are canceling trips frequently, stop — cancellations damage your rating and your income.

If your rating is very low (below 4.5), Uber may send you a message offering resources or a "rating recovery" program. These programs vary by market but typically include tips, vehicle inspection support, or temporary incentives if you maintain a higher rating for a set period.

How often your rating updates

Your rating updates continuously as new trip ratings come in. Uber does not update it on a fixed schedule — it recalculates your average whenever a passenger submits a rating. This usually happens within a few hours of the trip ending, though it can take up to a day.

Because recent ratings are weighted more heavily, a single 5-star trip will not immediately fix a low rating, but consistent 5-star trips over weeks will raise it noticeably. Conversely, a few bad ratings can drop your average quickly if you have not accumulated many trips yet.

Frequently Asked Questions

Can passengers rate me after I drop them off?

Yes. Passengers have up to 24 hours after the trip ends to rate you. Most rate within a few minutes, but some wait hours or even until the next day. Your rating will update whenever they submit it.

What happens if my rating drops below 4.6?

Uber may send you a warning message and offer support resources. You are not automatically removed, but continued low ratings can lead to deactivation. Uber typically gives drivers a chance to improve before taking that step.

Can I see who gave me a low rating?

No. Uber does not reveal passenger identities tied to ratings. You can see the rating and any written feedback, but not who left it. This protects passenger privacy.

Does my rating reset if I take a break from driving?

No. Your rating stays with your account indefinitely. Taking time off does not erase past ratings, but it also means your rating will not improve unless you drive and earn new 5-star trips.

Why do some drivers have ratings above 4.9?

A driver with a 4.95 rating has received almost all 5-star trips over their driving history. This is rare and usually reflects hundreds or thousands of trips with very few low ratings. It is a sign of consistently excellent service.