Uber has multiple ways to contact support depending on your issue and how quickly you need a response

The fastest way to reach Uber support is through the app itself. Open the app, tap your profile icon, select "Help," and choose your issue from the menu. Uber will either show you an answer immediately or let you message a support agent. For urgent safety issues, call 911 first — do not wait for Uber support.

If you're locked out of your account or can't use the app, you can reach support through the Uber website at help.uber.com. You can also call Uber's phone line, though wait times vary by location and time of day. Email is available but typically takes longer than in-app or phone contact.

Key Takeaways

  • The Uber app's Help section is the fastest way to reach support for most issues, including trip problems, payment disputes, and account questions.
  • For safety emergencies, call 911 immediately rather than contacting Uber support.
  • If you cannot access the app, use help.uber.com on a web browser or call Uber's phone line.
  • Response time depends on the issue type and how busy support is, but in-app messaging usually gets a response within a few hours.
  • Keep your trip details, driver name, and the time of your ride ready when you contact support so they can locate your account quickly.

Using the Uber app to contact support

Open the Uber app and tap the profile icon in the bottom right corner. Select "Help" from the menu. You'll see categories like "Trip issues," "Payment and refunds," "Account and settings," and "Safety." Choose the category that matches your problem.

Uber's system will often show you an instant answer or let you request a refund directly. If you need to speak with someone, select "Contact support" or "Chat with us." You'll be connected to a support agent through the app's messaging system. Response times usually range from a few minutes to a few hours depending on how busy support is.

Calling Uber support by phone

You can call Uber support, but the phone number is not listed on the main Uber website. To find the correct number for your region, open the app, go to Help, and look for a phone number in the category related to your issue. Some regions have dedicated numbers for driver support, rider support, and Uber Eats support.

Phone wait times can be long during peak hours. If you're calling about a trip issue, have your trip ID ready — you can find this in your trip history in the app. Providing this information upfront helps the agent locate your account faster.

Contacting Uber through the website

Go to help.uber.com and select whether you're a rider, driver, or Uber Eats user. Browse the categories or use the search bar to describe your issue. Many common problems have self-service solutions available immediately.

If you need to contact an agent through the website, scroll to the bottom of the help page for your issue and look for a "Contact support" button. You can submit a message, and Uber will respond via email. This method typically takes longer than in-app or phone contact, sometimes 24 hours or more.

What information to have ready

Before you contact support, gather these details: your trip ID (found in your trip history), the date and time of your trip, the driver's name, your pickup and dropoff locations, and the amount charged. If your issue involves payment, have your payment method details ready.

For account issues like a locked account or password problems, have your email address and phone number ready. If you're reporting a safety concern, be as specific as possible about what happened and when. The more details you provide, the faster support can investigate and resolve your issue.

Issues that require immediate action outside Uber support

If you feel unsafe during a trip, contact 911 immediately. Do not wait for Uber support to respond. After you're safe, you can report the incident to Uber through the app.

If you believe you've been charged fraudulently, contact your bank or credit card company in addition to reporting it to Uber. Your bank can dispute the charge while Uber investigates. If your account has been hacked, change your password immediately and enable two-factor authentication if available.

What to do if you're not satisfied with Uber's response

If Uber's support doesn't resolve your issue, you can escalate within the app by responding to their message and explaining why the solution didn't work. You can also file a complaint with your state's attorney general or consumer protection office if you believe Uber has violated consumer protection laws.

For payment disputes, your credit card company or bank may be able to help even if Uber doesn't refund you. Document all communication with Uber — take screenshots of messages and keep records of dates and times. This documentation helps if you need to dispute a charge or file a complaint with a government agency.

Frequently Asked Questions

How long does it take to get a response from Uber support?

In-app messaging usually gets a response within a few hours, sometimes within minutes during business hours. Phone support wait times vary but can be 30 minutes to over an hour during peak times. Email responses typically take 24 hours or longer. Response time depends on how busy support is and the complexity of your issue.

Can I get a refund if my driver cancelled?

If your driver cancelled after you requested the trip, you should not be charged. If you were charged, contact Uber support through the app and report the cancellation. Provide your trip ID and the time it happened. Support can review the trip and issue a refund if the charge was an error.

What if I left something in an Uber?

Open the Uber app, go to your trip history, find the trip where you lost the item, and select "I lost an item." Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange for you to pick it up or have it returned. You may be charged a return fee depending on the distance.

How do I report a driver?

After your trip ends, open the app and rate the driver. Below the rating, you'll see an option to report a safety concern or other issue. Select the reason for your report and provide details about what happened. Uber reviews all reports and takes action if the driver violated their policies.

Can I contact Uber if I don't have the app?

Yes. Go to help.uber.com on any web browser and follow the same process as the app. You can also call Uber's support line if you can find the number for your region. If you've been locked out of your account, use the website's account recovery option or call support to regain access.