How to reach Uber support by phone, chat, and in-app
Uber does not publish a single phone number for general customer support. Instead, you contact support through the Uber app, the Uber website, or by email — the method depends on what you need help with and whether you are a driver or a rider.
The fastest route for most issues is the in-app help button. Open the Uber app, tap your profile icon, select "Help," choose your issue from the list, and Uber will offer solutions or let you message support directly. Response times vary from minutes to hours depending on how busy the support team is.
If you do not have the app or cannot access your account, you can reach support through the Uber website at uber.com/help. Select your city and issue type, and you will see phone numbers for specific problems — Uber publishes different numbers for lost items, safety concerns, account access, and payment issues.
Key Takeaways
- The Uber app's Help section is the primary way to contact support; you message them directly rather than calling a general number.
- Uber publishes specific phone numbers on uber.com/help for urgent issues like lost items, safety concerns, and account lockouts.
- Response times through in-app messaging usually range from minutes to a few hours, but phone support for specific issues is often faster.
- Drivers and riders have separate support channels; make sure you are using the correct app or website section for your account type.
- If you cannot access your account, use the website help page rather than the app to find the right contact method for your situation.
What to do if you cannot access your Uber account
If you are locked out of your account, cannot log in, or forgot your password, the in-app help button will not work. Go to uber.com/help, select your city and country, and look for "Account and login issues" or "I can't log in." Uber will show you a phone number specific to your region.
Have your phone number, email address, and any payment methods associated with the account ready when you call. Uber support will verify your identity before resetting your password or unlocking your account. This usually takes 10 to 15 minutes on the phone.
If you do not remember the email or phone number on file, tell the support agent that when you call. They can sometimes verify you through payment information or previous trip details instead.
Contacting Uber about a lost item
If you left something in an Uber vehicle, open the app and go to Help > "I lost an item." Uber will show you the driver's contact information and let you message them directly through the app. Many drivers respond within hours and will arrange to return the item.
If the driver does not respond or you cannot reach them, use the same Help menu to report the item as lost. Uber keeps a record and may be able to contact the driver on your behalf. Uber does not hold lost items itself — the driver is responsible for returning them.
For items left in an Uber Eats delivery, the process is the same: open the Uber Eats app, go to Help, and report the lost item. You will be given the delivery driver's contact information.
Reporting safety concerns or a problem with a trip
If you experienced unsafe driving, felt threatened, or had another serious problem during a trip, open the Uber app immediately after the trip ends. You will see a "Report safety incident" or similar option on the trip receipt. Select it and describe what happened.
Uber also publishes a dedicated phone number for safety concerns on uber.com/help. This line is staffed during business hours in your region and prioritizes calls about driver behavior, passenger behavior, or vehicle safety. Have your trip details (date, time, driver name) ready.
If you are in immediate danger, call 911 first. After you are safe, contact Uber support to report the incident to their safety team.
Getting help with payments and charges
If you see a charge you do not recognize, were charged twice for one trip, or have a question about a fare, open the Uber app and go to Help > "Payments and refunds." Describe the charge and the trip date. Uber support will review the trip details and issue a refund if warranted.
Refunds for incorrect charges usually appear in your original payment method within 3 to 5 business days. If you paid with a credit or debit card, you may see a pending reversal before the final refund posts.
If you dispute a charge with your bank or credit card company instead of contacting Uber first, Uber may not be able to reverse it on their end. Contact Uber support through the app before filing a dispute with your bank.
Contacting Uber as a driver
Driver support is separate from rider support. If you drive for Uber, open the Driver app and tap the menu icon, then select "Help." You will see options for earnings questions, vehicle issues, account problems, and trip disputes.
Uber publishes a driver support phone number on the driver help page. The number varies by city and country. Driver support hours are usually 24/7 in major cities but may be limited in smaller markets.
For urgent driver issues like account deactivation or a safety report, call the driver support line directly rather than using in-app messaging. Phone support for drivers typically responds faster than chat for time-sensitive problems.
What information to have ready before you contact support
Before you reach out to Uber, gather the details that support will ask for. Have your phone number, email address, and the date and time of the trip or issue ready. If the problem involves a specific trip, know the driver's name or the pickup and dropoff locations.
If you are reporting a payment issue, have your bank statement or credit card statement showing the charge. If you are reporting a safety concern, write down what happened while it is fresh — support will ask for specific details about the driver's behavior or the vehicle condition.
Keep your Uber account active and accessible if possible. If you are locked out, use the website help page to find the right phone number for your situation before calling.
Frequently Asked Questions
Does Uber have a general customer service phone number?
No. Uber routes support through the app or website based on your issue type. Each problem category — lost items, safety, payments, account access — has its own phone number, which you find on uber.com/help by selecting your city and issue.
How long does it take to hear back from Uber support?
In-app messaging responses usually come within minutes to a few hours. Phone support for specific issues is often faster, sometimes within 10 to 15 minutes during business hours. Response times are slower during peak hours or in smaller markets.
Can I call Uber to dispute a charge on my credit card?
Yes, and you should contact Uber before disputing the charge with your bank. Open the app, go to Help > "Payments and refunds," and describe the issue. Uber can often reverse incorrect charges faster than your bank can resolve a dispute.
What if Uber support does not resolve my problem?
If in-app support does not help, call the phone number for your issue type on uber.com/help. If phone support also cannot resolve it, ask to escalate the case to a supervisor. Keep records of your conversations and case numbers for reference.
Is there a way to contact Uber by email?
Uber does not publish a general email address. Support is handled through the app, website, or phone. Some issues may generate an email confirmation after you contact support, but you cannot initiate contact by email.