The fastest way to contact Uber depends on your problem
Uber support is built into the app itself — you do not call a phone number or email a general inbox. Open the app, go to your account menu, select "Help," and you will see options to report a specific trip, contact the driver, or describe a safety issue. The app routes your message to the right team based on what you choose. Response times vary: safety issues get flagged immediately, payment disputes usually get a response within 24 to 48 hours, and general questions may take longer.
If you cannot open the app or your account is locked, you can reach Uber through their website at uber.com/help. The website has the same routing system as the app. You will need your account email address and details about the trip or issue you are reporting.
Uber does not publish a general customer service phone number. Some countries have local support lines listed on the Uber website under "Contact Us," but these are usually for driver-specific issues or account verification. If you see a phone number on a third-party site claiming to be Uber support, verify it on the official Uber website first — scam numbers are common.
Key Takeaways
- Use the "Help" section in the Uber app to report problems — this routes your issue to the correct team faster than email or phone.
- Safety issues are flagged for immediate review, while payment and account problems usually get responses within one to two business days.
- If you cannot access the app, go to uber.com/help on a web browser and use the same reporting options.
- Uber does not have a general customer service phone line in most countries; verify any phone number on the official website before calling.
- Keep your trip details, driver name, and date handy when you contact support — this speeds up investigation.
What to report through the app's Help section
The app's Help menu lets you report specific categories of problems. Choose "Report a safety concern" for incidents involving the driver, passenger, or vehicle — these are treated as urgent. Select "Report a trip issue" for problems with the ride itself: driver went the wrong way, charged the wrong amount, or did not show up. Choose "Account or payment" for login problems, card declines, or charges you do not recognize.
When you select a category, the app asks follow-up questions and may request photos or a written description. Answer as specifically as you can — "driver was rude" is less useful than "driver refused to take the route I requested and made comments about my appearance." Uber's support team uses these details to decide whether to refund you, deactivate a driver, or investigate further.
After you submit, you will get a ticket number. Save this number. Uber will send updates to the email address on your account, and you can check the status by going back to Help and selecting "View your support tickets."
How to dispute a charge or report a missing item
If you were charged incorrectly or the fare is higher than the estimate shown before the trip, go to Help and select "Report a trip issue." Describe what happened — for example, "I was charged $45 but the upfront price was $28" — and Uber will review the trip data. Most fare disputes are resolved within 48 hours. If Uber agrees the charge was wrong, the refund goes back to the payment method you used.
If you left something in the car, select "Lost item" from the Help menu. The app will ask you to describe the item and when you last had it. Uber will contact the driver and ask them to check the vehicle. If the driver finds it, Uber can arrange a return or meetup. If nothing is found within a few days, Uber will close the case. You can also contact the driver directly through the app if you remember their name.
Reporting driver behavior or safety concerns
Use "Report a safety concern" for any interaction that made you uncomfortable or unsafe. This includes aggressive driving, unwanted conversation, requests for your personal information, or any behavior that felt threatening. Describe what happened, when, and how it affected you. Do not wait to report — the sooner you file, the sooner Uber can review the trip recording (if available) and take action.
Uber takes safety reports seriously because they affect driver ratings and deactivation decisions. If you report the same driver multiple times for similar behavior, Uber is more likely to remove them from the platform. Your report is confidential — the driver will not see your name or the specific details you provided.
If you felt unsafe during a trip, you can also contact local police and provide them with the driver's name and vehicle information from your Uber receipt. Uber will cooperate with law enforcement if they request trip data.
Account access and login problems
If you cannot log in, go to uber.com and select "Sign in." Choose "Trouble signing in?" and enter the email address on your account. Uber will send a link to reset your password. Check your spam folder if you do not see the email within a few minutes.
If you do not remember the email address on your account or you think your account was hacked, you will need to contact support through the Help section on the website (not the app, since you cannot log in). Select "Account or payment" and describe the problem. Uber will ask you to verify your identity using the phone number or payment method on file. This process usually takes 24 to 48 hours.
If your account was locked for suspicious activity, Uber will send an email explaining why. Follow the instructions in that email to unlock it. Do not ignore the email — a locked account will remain locked until you respond.
What happens after you contact support
After you submit a report, Uber assigns it a ticket number and sends a confirmation email. You will receive updates at each stage: when Uber starts investigating, when they contact the driver, and when they reach a decision. Most simple issues — a wrong charge, a missing item report — get resolved within 24 to 72 hours. Complex cases, like safety investigations, may take longer.
If you disagree with Uber's decision, you can reply to the support email and explain why. Uber will review your response, but they do not always overturn their first decision. If you believe the decision was wrong, you can escalate by replying again, though there is no may provide of a different outcome.
Keep all emails from Uber support. If you need to dispute a charge with your credit card company or bank, you will need these emails as proof that you reported the problem to Uber first.
Frequently Asked Questions
How long does it take to get a response from Uber support?
Safety issues are reviewed immediately, but you may not get a detailed response for 24 hours. Payment and account problems usually get a response within 24 to 48 hours. General questions can take 3 to 5 business days. Response times are slower on weekends and holidays.
Can I call Uber support instead of using the app?
Uber does not have a general customer service phone line in most countries. Some regions have driver support lines, but these do not handle passenger issues. The app and website are the official channels. If you find a phone number online, verify it on uber.com/help first.
What if Uber denies my refund request?
You can reply to the support email and provide more information. If Uber still disagrees, you can dispute the charge with your credit card company or bank using the support emails as evidence. Banks often side with the customer if you show you reported the problem to Uber first.
Will the driver know who reported them?
No. Your report is confidential. The driver will not see your name, the specific details you reported, or that you filed a complaint. They will only see a change in their rating or account status if Uber takes action based on multiple reports.
What if I need to contact Uber about something other than a trip?
Go to uber.com/help and look for your issue in the categories listed. If you cannot find it, select "Other" or "Account or payment" and describe your problem. Uber will route it to the appropriate team. For business account issues, there is a separate support section on the Uber for Business website.